Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best in the market!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. I’ve had it for almost a year and wear them all the time. The sound cancelation feature, amazing! Great for commuters.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC, This is great! We're pleased to hear that you are enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent product noise cancelling work awesome in airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Not budget friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, however I believe the price is a little high for what you get. I would recommend getting the m4 rather than these. All in all, if budget isn’t an issue, then these are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality on these are unmatched, truly. If you have the budget, grab these and you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're thrilled to hear that you're enjoying you new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
DMP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality the interactive listening is awesome. Being able to control the sound and ability to have a conversation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Droneman1, We are glad that you like the sound quality and the ability to control the sound and have a conversation of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Worth it!
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a year of owning them, they are a great product. Was gonna go with the Airpods max but the extra 10 hour battery life is hard to beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omar, This is great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Ryan! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very gooddddddddddddddddddddddddddddddddddddddddddd
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS,
We're so happy to hear you're loving your WH-1000XM5 headphones! Thanks for the enthusiastic review.
Thanks for choosing Sony. Best regards, Eliab
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and very easy to use. With good noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielA,
That's awesome! We're happy to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
Excellent noise-canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. I use these in data centers where the ambient noise is extremely loud. They work exactly as advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnG, This is great! We're very pleased to hear that you like the sound, features, and working exactly as advertised. Thank you for choosing Sony. Erin
Beware Known Design Flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What's the point of best-in-class sound quality, noise cancelling, general features. sleek aesthetics, etc. if there's a known design flaw regarding the weak hinges? I had the XM5s for less than three months, coddled the heck out of them, and they still broke. I don't trust the XM5s anymore. Even if they were to be fully replaced for free by Sony. Or if I had to pay "only" $99 to get them replaced by a Sony authorized repair company. I am gonna switch to the XM4s, and I pray to all things holy I don't have any similar issues. Making flagship headphones (with flagship prices) is meaningless if they don't actually last. At least my WH-CH700N "mid-range" headphones have some semblance of sensible design + craftsmanship.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KUATOCOBRETTI,
Thank you for considering Sony products.
We sincerely regret that your experience with the WH-1000XM5 fell short of the quality standards we uphold. We understand your frustration regarding the hinge issue, particularly for a flagship model. Please be assured that we appreciate your feedback and have forwarded your comments to our dedicated Sony team for thorough review, as we remain committed to continuously improving our products.
Best regards,
-Fred
Best headphones on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out there. Had these for a couple of months already and I still have the same opinion I had when I first bought them. Great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diangelo, Awesome! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, and the noise cancellation is fantastic! They are a fingerprint magnet, but otherwise I find these to be a great pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cory, We're glad that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good for looks and listening songs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good quality while listening songs, talking on call is not good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meddy,
Thank you for sharing your feedback—We are sorry to hear that call quality on your WH1000XM5 headphones didn’t fulfill your expectations, even though music playback has been great. For clearer calls, try resetting the Bluetooth connection and ensuring the headphones' firmware is up to date using the Sony Sound Connect app; you can find the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534602.html. Also, make sure the microphone openings are clean and free from dust, and that you’re using the headphones in a quieter environment when possible, as background noise can affect performance. Your experience is important to us, and we appreciate you letting us know how the headphones are working for you.
Thank you for considering Sony products!
Best regards
DiegoV.
I'm happy with my headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: great for music, phone calls. I love the feature to minimize the sound. Cons: Not great for workouts which is one reason for my purchase. The sound is great but the material that covers the ear gets clammy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and sound settings of the headphones. Your feedback about design and fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
Sony - WH1000XM5 Wireless Noise-Canceling Over-the
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones and good quality and i really happy and satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeylaK, Amazing! We're happy to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
DO NOT BUY SONY HEADPHONES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound fine, but there is a known flaw in the engineering of the headphones. After 10 months of use, the hinge randomly cracked, and now the headphones are unusable. This is such a known issue that they have collaborated with another company to repair the headphones at the customer's expense. While online it is allegedly listed for those whose break happens "out of warranty," when you actually seek a warranty repair, they say it constitutes physical damage and is not covered. THEY WILL NOT STAND BEHIND THE PRODUCT OR HONOR THE WARRANTY. Buy literally any other brand- these are not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaPo, We're sorry to hear about your situation. This is definitely not the experience we wanted you to have. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case ID :
-Craig
Worker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service good actitud . They help me very good
I would recommend this to a friendAlways good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sony and love these headphones. This is our 4th time we have purchased sony headphones and have never been disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. DFWcustomer,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.
Thanks for choosing Sony, have an amazing day!
-DiegoV