Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly thought I was going to love these based on all the reviews, However, I am going to be returning them. The sound is really good, there is just something that I don't like about it that I can't put my finger on, even after messing with the EQ. The earcups also really hurt my ears after about an hour of wearing them. I use my headphones to play music for hours while I try to complete classes online, so I am not able to have something this expensive that I can only use for an hour at a time. As a side note, the app that they use also sucks imo. It has a lot of features, but is not user friendly. I am very disappointed as I was expecting to have these for years to come.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikkyZ, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that you are experiencing issues with your WH-1000XM5. If you still have the WH-1000XM5, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, If the headset is worn without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. For a more comfort fit, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but they're worth every penny. I was never an over the ear headphone guy before, but I simply love these as a head set for taking calls at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Awesome! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Sony or Not to Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Sound Quality is completely overrated. Sorry, I guess I may be a bit of a basshead. I also know a bit about sound quality as well as I won my share of IASCA sanctioned events where sound quality is king. But back to the Headphones..If you're looking for features that will blow your mind..then you have picked the right headset. Features such as weekly decible level checks to warn you of how loud your listening levels have been versus a national panel of certified analyst. These Headphones are feature rich. Sound Quality wise, They are a bit " Tinny" sounding at higher levels, where as the "Beats Studios" absolutely destroy Sony in this department. If you'te looking for overrall volume and bass, I would go with " Beats Studios." If features and a great looking headset that updates regularly flips your trigger then the Sony's are still there for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM5. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
For more on "Tuning sound with the Equalizer on headphones", please visit this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for sharing your feedback! -Jess
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level is phenomenal, Bass and Sound are very good. Connection to apple products isnt always smooth however these headphones in my opinion are the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Great! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not for working out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sweat or water reisstance but i still use it for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusGutierrez,
Thank you for the review. These headphones are not sweatproof nor waterproof. Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat may result in malfunction. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Really great, but some things to remember
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4.5/5 ✨ Really great, they connect quickly and easily to my apple products, and I can switch between iphone/ipad/mac with minimal effort, akin to the apple airpod max. The battery lasts forever, longer than any headphones i’ve ever had - for reference, I wore them with noise cancelling on (fully charged) for an entire night’s sleep (~8 hours) and for a 6 hour plane ride (plus a few hours before in the airport and after coming back from the airport) and they are still at 85% charged. They are also sleek and nice looking, over ear is super comfortable, they are so light I can barely feel them on my head, they stay secured on at the gym and on walks, they don’t bounce around or fall off ever. They are also easy to clean and don’t stain quickly (I have the white ones!). In the app you can personalize the audio experience to suit your head and ear shapes, your head movements, your saved places, your preferred base, etc which I really like. The audio is top tier basically perfect and the app will save places and automatically adjust between ANC and NC so you don’t have to do it - however changing manually is simply with the push of a button. I gave 4.5 instead of 5 for a few minor reasons: the noise canceling, and the associated app. Originally when I was shopping around for headphones, I was under the impression that noise canceling would completely drown out any and all noise, and I was wrong. I was disappointed at first, before I learned that no headphones will truly block out every noise - that is just not possible. I do think the noise canceling is better than most other headphones i’ve tried, they were great to use on a plane and when I was trying to sleep in the same hotel room as my dad (who snores like nothing you’ve ever heard). The app is pretty cool and has useful features, however I do wish it was set up a little more user friendly and aesthetically pleasing. I don’t know much about audio and don’t necessarily understand some of the things it is tracking and reporting to me, so it would be useful for the app to get a facelift and some updates. Overall, I really like these headphones and would absolutely recommend to anyone. The price to quality comparison is truly superior to any other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user08092000, thanks for commenting! We are truly delighted to hear about your satisfaction with the amazing sound quality, excellent Bluetooth connectivity, long-lasting battery life, very comfortable fit & stylish design, reasonable price, and superb performance of your WH-1000XM5. We greatly appreciate your feedback with the noise canceling function and companion app (Headphones Connect app) of the headphones. Thank you so much for your purchase and for choosing the brand, Sony! - Romeo
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them on an air flight and they blocked most of the ambient noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesV, Awesome! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhh tbh Bluetooth settings laggy sound is good tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gunner4455, We're glad that you like the sound quality. We're also sorry to hear that Bluetooth settings are laggy. For optimum performance, please ensure the software is updated. You may launch the Headphones Connect app to check the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
??
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm trying to do some research to see if these new Sony headphones I just purchased would be able to connect to some type of DAC or amplifier for my cell phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jred1970, Thanks for the interesting question. If you use the analog connection from your phone to the headphones, you are using the DAC from the phone. If you connect the headphone dac/amp to your playback device, you should be able to enjoy your external DAC and then send that analog signal into the WH-1000XM5s via wired connection.
Hope this helps.
Erin
Sony head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones I love them especially the noise canceling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenL, We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Overall pretty good
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones, amazing when doing work, and outside, only con is that the noise cancelling can make your ears hurt sometimes and the touch controls are pretty confusing until you look up a proper guide
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MGND,
Thank you so much for the 5-star rating! We're really glad you are enjoying your WH1000XM5 headphones while working and for outside use. We're sorry to hear if your ear hurts when using the noise canceling features and for your confusion with the touch sensor controls. Allow us to help make this a better experience.
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. You may find this link helpful with video and steps on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also check this link on how to use the touch sensor control panel and perform operations: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=tap
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your feedback and thanks again for choosing Sony! - Kris
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Went with them over the Apple Max pair and have not regretted it one bit. The driver software for iOS fets the job done phenomenally and you dont even have to initiatenit yourself at all. Definitley worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ILOVETECH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are exactly what I expected. These are awesome headphones and are water resistant so it’s great at the gym when I’m getting sweaty/hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SethM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great but terrible app
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but terrible iphone app, need a redesign.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Felix, Thank you for your feedback on the WH1000XM5. We're glad to hear that you appreciate the great sound quality. We understand your concerns regarding the app and agree that a redesign could enhance the user experience. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Great but too big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant fold like the older models. Sound and styling is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PagolDadu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing quality just needs more bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bedt sounding headphones ive tried but need a littvle bit more bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chumerz, Amazing! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my daughter for her birthday abd she loves them ! The fewatures are great forcwhen shesxeslkinh or on favetine . Her favorite headohobes now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, We're glad that your daughter loves her new headphones. Thank you for choosing Sony. Erin
Good overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was cheaper than the Apple. First impression, i love the silver color and minimalist look. Once I tried it on, i didn’t like the feeling of it. It felt light and slippery. I do not recommend working out with this. Other than that it’s great and it sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisdiana, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Nice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the only downside is that I am not able to figure out why sometimes the noise cancelation turns off and on by itself. Apart from that great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoA,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. The noise canceling function is turned on automatically when you turn on. Check this link for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Thank you for choosing Sony!
-David
A completely new way to experience audio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I've ever owned! You get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank,
Perfect! Your satisfaction with your WH1000XM5 headphones are greatly appreciated. Thanks for sharing your great experience with us and for choosing Sony! - Kris