Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Almost perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say they are Sony Headphones of the highest quality and nothing beats them not Bose, not Beats, and certainly not Apple (who have stopped innovating). I only take a star away because a lack of compatibility with Linux using the same Bluetooth receiver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arkhamknighthell,
Thank you for your time writing this review! Glad to hear you like the high quality sound of your WH1000XM5 headphones. We appreciate your feedback with regard the compatibility of the headphones with Linux. Compatibility will depend on your OS. If the system can communicate with Bluetooth Version 5.2 or earlier, it should work. The profiles supported by the WH1000XM5 headphones are A2DP, AVRCP, HFP and HSP.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Apple Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones and is a good addition to my kit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, we're glad you like your new headphones! Thanks for choosing Sony. Enjoy! ~Earl
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice sound quality, I loved the feeling of wearing them but they looked a little huge (?) on me like they looked like oversized earmuffs on my small head but other then that they were good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello riri,
Great! It's nice to know that you are pleased with the sound quality of your WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design.Enjoy and thank you for choosing Sony! - Marco
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great would definitely recommend not as sturdy as the airpods max because of plastic build
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC,
While we're glad that you like the incredible audio, we're sorry to hear it hasn't performed to your standards when it comes to build quality. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
For us to better assist you, please contact us so we can get more information on this. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
SAVE YOUR MONEY!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, Lots of better choices for less money. You can talk about sound quality all day long, for me Evo Crushers, Crush the premium brands in performance. Save your money. No they don't have noice canceling, because they don't need it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardA, Thanks for the feedback. We're sorry if you are not impressed with your headphones. Kindly check the link below. There are few steps you can perform to improve the sound quality of your headphones. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html Hope this helps. Thanks and regards, -Craig
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses Headphones are perfect, they have great noise canalization and audio quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bomin0s, We are glad to know that you now have a perfect headphone that have great noise canceling feature and audio quality. You chose the best headphones. These headphones have battery that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). They support multipoint connection allows you to quickly switch between devices. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Pick up line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind friendly helpful and kind respectful and fast thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaleoG, Awesome! We're thrilled to hear that you had a positive experience with Best Buy's customer service. Your feedback about their kind, friendly, helpful, respectful, and fast service is greatly appreciated. Enjoy your WH-1000XM5 headphones, and thanks for choosing Sony! - Romeo
Blocks a Noisy World for a Writer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and easy connect to all my Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indianacustomer, Awesome! We're glad that you like the noise canceling function and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nice but expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice headphone but it is expensive. I suggest to buy it when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Very comfortable. Best noise cancellation in the market in the market. Highly recommend over the Apple AirPod max which I think are over priced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addie, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Car
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually the second pair that I have bought. I got one each for my sisters. They love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BPauly, Thank you for the 5-star rating! It's wonderful to hear that you bought a second pair for your sisters and that they love them. We appreciate your continued support and are thrilled that our product is bringing joy to your family. Thanks for choosing Sony! -Sam
Love it
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST CUSTOMER SERVICE EVERYTIME I GO HERE absolutely love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZayedH, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
Nice one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it to my son for Christmas and he's very happy with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnibalC,
You made the right choice! We're glad that your son is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
All throughout amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m someone who has gone through many headphones in my lifetime, and these are beyond the best I’ve had. They fit on your ears comfortably, they don’t hurt even if you have them on for a long time, etc etc. The noise-cancelling feature is a godsend, but don’t use them when it’s windy or when you have your windows down when riding in the car, because they can impact your hearing and make it feel like a suction cup. I’ve had to have people shouting my name just for me to hear them, or where they tap me to get my attention. It also feels nice just to have on, even when you’re not wearing music. I’ve worn them to many places the entire time I’ve had these headphones and it works wonders. I also find it nice that there’s an option between having background noise on, or none. Sometimes I just enjoy having music on in the background in my head while talking to people, like your own little radio. The battery life is very bearable, amazing even. They last for 3 days with time between taking them off, and they warn you very gently once the battery gets low enough; I’ve had problems where some headphones tell me very aggressively and I’d rather just have the earbuds off. They are very light, sleek, and go amazing with every outfit. They keep your ears warm when it’s cold out, too. Sometimes you can’t tell you even have them on. The only issue I’ve had with the design was that I’m not aware of my surroundings much, so I bump into things on the side such as getting into the car or closing my front door. They haven’t scratched at all though, even with how much I’ve accidentally banged them against something. So yes, the Sony XM5’s are very very much worth it. The price may stray people from getting them, but these will last you through thick and thin. I’d say just get these rather than get any other headphones, because I’m sure the price itself adds up to the price of all the headphones I’ve purchased throughout the years. They have many settings, and the touch controls are lovely to use and so easy to figure out. You will never have to pull out your phone again just to connect to these headphones, turn up/down, skip songs. These are some of the finest, and if you don’t like some of the settings automatically set on the headphones, you can always change it in the app. I recommend these for headphone users 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJA1ejo, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great set of headphones but not as good as Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set of headphones they do everything Sony says they do, but they are nowhere near as good as the Bose QC Ultra headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bostonian42011, Thank you for the feedback on your experience with your WH1000XM5. We're glad you like the overall performance and features of your new Sony headphones. We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They great sound quality and noise cancellation are the best. They are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigD, Awesome! We're happy to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable headset. I like the nice clean look and the audio is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love these noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing headphone very good at noise cancellation! The sound quality is good plus it has great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaC, Awesome! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Don't buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor bluetooth connectivity. It's difficult to tell whether the device is on or off. So frustrated with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MICHAELM,
Thank you for your feedback. We apologize for the frustration you're experiencing with the WH-1000XM5 headphones, both with the Bluetooth connectivity and the difficulty determining the power status. This is certainly not the experience we want for our customers and we're sorry for the inconvenience.
To address the Bluetooth connectivity issue, we recommend trying the following troubleshooting steps:
-On your smartphone or computer, go into the Bluetooth settings and "forget" or "unpair" the WH-1000XM5. Then, restart your device and try the pairing process from the beginning.
-Initialize the headphones. You can find the instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
-Ensure your headphones are running on the latest firmware. You can check for and install updates using the Sony | Sound Connect app.
Regarding the difficulty in telling whether the device is on or off, the headphones have an LED indicator. When you turn on the headphones, the indicator will flash blue. Please check this link for a detailed explanation of the indicator lights and their meanings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534536.html
If these steps do not resolve the issue, or if you need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany
Disappointed after some time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 9 months now and I’m not crazy about it anymore. The automatic noise cancellation is bugging me and the side buttons for touch controls are too sensitive. Neither of these features can be turned off. Wish I would have bought the AirPods Max instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBgamer, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to use the Headphones Connect app to adjust the noise canceling function and Ambient Sound Mode (ambient sound control).
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com
Thanks for choosing Sony. Erin