Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Jackson’s xm-5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Worth it for travelers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Indispensable for airline flights. Works great for keeping the various rude passenger disturbances to a minimum. I was worried that the foam would make it uncomfortable on long flights, but it's no problem at all. Now, can Sony help with the "oversized" passengers encroachment on my space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnGalt, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super comfortable. Amazing noise canceling and great for calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User856954,
Thank you so much for the five-star review! We are immensely pleased to hear that you are enjoying the super comfortable fit and the amazing noise canceling of your WH-1000XM5 headphones. We specifically designed them to excel in call quality, so we're happy to know they are working great for your calls too.
Thanks for choosing Sony!
Regards,
Dominick
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, amazing sound quality, noise cancelation, and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LightningSShhaaddooww, We are thrilled to know that you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Best at its price point headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exceptional. Noise cancellation is as good as you can get off the shelf, plus the light weight of the headphones makes for a comfortable experience, not to mention the sleek design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RUCO We're glad that you like the noise canceling function, comfort, light-weight and sleek design. Thank you for choosing Sony. Erin
"Loved it"
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must product to buy. It has the best sound quality and is comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wish,
Thanks for sharing your experience! We're thrilled to hear that you love your WH-1000XM5 headphones. Comfort and top-notch sound quality make all the difference. Thanks for choosing Sony! Enjoy your music!
-Maria
It's okay on sale. If not, get the XM4s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony comes with good ANC that you won't really notice and their bass forward sound signature. My main gripe is that the comfort of the earcups and headband is dinky. It kinda lives up the premium price tag, but shouldn't be 300+
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thanks for commenting. We're happy to hear your satisfaction with the amazing noise canceling feature and exceptional bass sound quality of your WH1000XM5. We greatly appreciate your feedback about the price and fit of these headphones. The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I understand that this may not fully resolve your issue. If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following so we can best assist you:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great music quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to get these for the gym even after reading mixed reviews about gym use. They arent rated for water/sweating resistance, but i found a quick wipe down if i ever feel too sweaty does the trick. I love the music quality and the app that allows you to customize the EQ and touch controls when using them. I have an iphone so everything points to me getting the airpod max for "seamless" connections between my phone and iPad, but I already have the airpod pros and they are nice but I needed more control with how I wanted to listen to different genres of music with EQ customizations. The airpods pro do tend to slip out my ear canal often so I end up pushing them in to benefit from ANC, even swapped out the rubber ear tips with silicone ones and they still slip out. So I got the Sony wf-1000xm4 to replace the airpods pro, they were a game changer. More comfortable and better ANC due to solid seal into my ear. Plus they never slip out, never need to adjust while at the gym. Decided to stick with Sony for an over the ear headphone and so happy I did. I switch between them when I go to the gym. Going to get the sony wf-1000xm5 when they have any deals. TLDR: Overall I'd recommend the Sony wh-1000xm5 Pros: Great fit, comfortable and light, app with extra customization, EQ, cheaper than Airpod Pro Max. Cons: the light weight makes them feel "cheap" ( even thou they aren't ), not IP water resistant rated and Sonys complicated naming for their headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GianUy, Thank you so much for taking the time to leave us a review of your Sony WH-1000XM5! We're thrilled to hear you love the sound quality, EQ customization, lightweight and comfortable fit, and overall performance of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lightweight feel and no IP water resistant rating and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and comfortable, the sound is really wonderful and the noise cancellation is the best, I really love them, I have been looking for them for a long time and I am happy to have bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenA, We're thrilled to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Superb headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever used. I considered the apple AirPods Max, but they were much more expensive and not useful for non apple products. These headphones work with everything that supports bluetooth, including perfectly with all my Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doc100, Amazing! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Good, but not amazing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of Wyze noise cancelling headphones that work fairly well, but just couldn't handle some of the noise during flights, so I upgraded to these for their supposedly "unprecedented noise cancellation". I was disappointed to find that they are only slightly better than the Wyze headphones even though they four times the price. They are comfortable, sound great and offer good noise cancellation, but I would not buy them again when I can get 90% of the performance for 25% of the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrownTrousers, We appreciate your feedback and we're glad that you like the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Goated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having tried XM3s, XM4s and Bose QC 35s and 45s, the XM5s are hands down the best in every category. I can wear these all day without any issues or my ears getting sore. Comfortable with glasses as well. ANC - I literally can't hear anyone or anything. I can sit down in a busy coffee shop and the xm5 will block out 95% of the background noise and with some low music playing you really can't hear much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arman, We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The Best...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, great Noise-Canceling headphones. I'm gad I tried them all before buying these Sony headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VBcollegekid, Awesome! Thank you for your amazing 5-star review of the Sony WH-1000XM5 headphones! We're delighted to hear that you consider them the best choice after exploring different options. It’s wonderful that you value the perfect fit and outstanding noise canceling features of these headphones. Your feedback is incredibly important to us, and we're thrilled that you're enjoying your purchase. Thank you for choosing Sony! - Romeo
Great ANC and sound, yet expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: great ANC and excellent sound Cons: expensive and no IP rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyQN, Amazing! We're glad that you like the noise canceling function and sound quality. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth It
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using it for almost 4 years. It’s been excellent for my college classes as well as listening to music basically 24/7. It charges fast and lasts very long. The audio controls occasionally have some issues, but a quick Bluetooth connection restart fixes it. I love it and would recommend it for any student or avid listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, BestCollegeTool!
We are absolutely thrilled to hear that your WH-1000XM5 headphones have been an excellent tool for you over the past four years, supporting you through college classes and providing great listening pleasure "basically 24/7." It’s incredibly rewarding to know that you rely on the fast charging and the very long battery life!
We appreciate you noting the occasional minor issue with the audio controls, and we’re glad that a quick Bluetooth restart resolves it. Your strong recommendation for students and avid listeners is highly valued.
Thank you again for making Sony a reliable part of your daily life!
Best regards, Gus, Sony Social Media Team
Good headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses they’re great for everyday use but wouldn’t recommend for the gym cause they will slip off because of the sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, Christian!
We are so pleased to hear that you love the WH-1000XM5 headphones and find them great for everyday use. It's wonderful that they are meeting your needs for daily listening!
We also appreciate you sharing your experience about using them at the gym. We understand that comfort and a secure fit during intense, sweaty workouts are a priority, and we value your note about them potentially slipping off in those conditions. Your input is valuable, and we'll certainly share it with our design team as we continually work to improve our products.
Thank you again for choosing Sony and for sharing your complete experience.
Best regards, Gus, Sony Social Media Team
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise control, Bass and app features. They are really comfortable and I love how the app let's you choose the best sound features to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivon39, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
Best of the best, why settle for anything less???
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best, why settle for anything less??? Comfort, Quality, Sound ambience and Interface is second to NONE! Why look anywhere else? Get it, Gift it, Get one for yourself, use it, love it and Get loved for gifting the Best headphones out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CogitoErgoSum,
Perfect! Thank you for writing this awesome review and for giving our WH1000XM5 a 5 star rating. We are very excited to hear your apperciation of the sound quality, comfort, ambience sound and awesome interface of our XM5. Thanks for choosing Sony and for your recommendation! - Marco
Excellent Headphones - Sound & Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using these for almost a month and so far they are GREAT. Noise cancelling is excellent! Very good sound quality with ipad Apple TV and Apple music on iPhone 15. Special Apple music spatial audio excellent separation. Sale price is extra bonus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EAN43, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to connect to bluetooth source. Solid connection when connected to my Samsung Note20. Impressive sound and the features to adjust volume and change song via the right headphone are convenient. They do perform well in regards to sound and clarity and battery life is decent as well. I would say between 4 and 5 stars, nothing really bad about them but also nothing really sets them apart for the rest around the same range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeK, We're delighted to hear that you like the audio quality, battery life, clarity, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin