Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Love the noise canceling. I use the for work and gaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyJ!
It's a truly pleasure to hear you feel the WH-1000XM5 are the best headphones, especially since you are getting great use out of the noise canceling for both your work and gaming needs.
We appreciate you choosing Sony!
Best regards,
Estefany
Love!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! Sound quality is out of this world. I have had many other brands of over the ear headphones and these are by far my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ParkerT!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are your favorite by far! It is wonderful to know that the sound quality is out of this world for you, especially coming from someone who has experienced many other brands. We take great pride in our industry-leading noise canceling and audio engineering, so hearing that they’ve earned a top spot in your collection truly makes our day.
Thank you for choosing Sony and welcome to the family!
Best regards,
Gus, Sony Social Media Team
Love these Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l love these headphones! You can customize the equalizers to your liking and I love that! Just make sure you take care of them because they can be a bit delicate!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani,
Thank you for your fantastic 5-star review! We're so glad to hear you love your WH-1000XM5 headphones and that you're enjoying the ability to customize the equalizer settings to your personal taste. We appreciate you mentioning the delicate nature of the product. It's a great reminder for all users that proper care helps ensure a long and enjoyable lifespan for their headphones.
Thanks for choosing Sony, have a fantastic day!
DiegoV
Best sony headphones in years.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony took the best audio canceling headphones in the planet and rev it up to 9,000. They are comfortable to use at the gym and they dont get messy like others. This is a must have in the inventory if you are an audiophile and noice canceling person who travel by plane....100 guarantee.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseO, Thank you for the amazing review! We're very pleased to hear comfortable fit and excellent noise cancellation of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Excellent sound quality with Noice cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved my Tele conference needs. Excellent sound quality with Noice cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipJ,
Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.
Thank you for choosing Sony!
Best regards,
Dominick
They're good but could do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my previous experiences with Sony's earbuds, specifically the WF-1000XM3 and WF-1000XM4 models, I found them to be satisfactory. However, I am open to considering an upgrade that offers improved sound quality, comfort for my inner ears, reduced latency, and enhanced Active Noise Cancellation (ANC) capabilities. The positive aspects of these headphones include their excellent sound quality, exceptional microphone performance, and the ability to discern individual instruments with focused attention. However, a potential drawback is the occurrence of interference in the right speaker when used in an office environment downtown, particularly in areas with high levels of electrical signals or frequent rainfall. Overall, I would recommend these headphones as a reliable choice for individuals who do not anticipate using them in environments with significant electrical interference or heavy rainfall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angelopolis,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound and call quality of the headphones. Your feedback about interferences is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). It is also recommended to set the sound quality mode to “Priority on stable connection” on the Sony app if you are experiencing interferences.
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Amazing over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancellation, excellent overall sound quality, and very comfortable during long term wear. Amazing set of headphones and considerably better than running ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffS,
We are beyond pleased to hear that your experience with the WH-1000XM5 has been so positive!
It is fantastic that you are enjoying the Integrated Processor V1, which works alongside multiple microphones to deliver our most advanced noise cancellation yet. We are also happy to hear you are finding them comfortable for long-term wear, thanks to the soft fit leather and lightweight design that makes them a great alternative to earbuds for extended listening sessions.
Thank you for choosing Sony.
Regards,
Dominick
Sony Headphone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. My wife loves them because she can turn the ANC on and not hear a word I’m saying. Excellent sound quality as well. We have shown them to several of our friends and they have all purchased a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelH, We're glad that your wife loves the noise canceling function and audio quality. Thank you for choosing Sony! Erin
Amazing gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas gift for my dad, he loved it And the noise cancelation works a little TOO well lol (these are worth it when it’s on sale though)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanC!
What a wonderful Christmas gift! We are so glad to hear your dad is loving his new WH-1000XM5 headphones. It’s great to know the noise cancellation is performing so well for him—we take that as a huge compliment!
Welcome to the Sony family, and we hope your dad enjoys many hours of peaceful listening.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality of sound and super comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, ArturA! Thanks for sharing your thoughts on the WH-1000XM5 headphones. We’re so glad you’re loving the amazing sound quality and comfy fit! Those are definitely standout features we hear a lot about. Thank you for the 5-star rating and for choosing Sony! -Jess
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound of the music in there are very comfortable on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rei1173, We're pleased to hear you love the sound quality of the WH-1000XM5 and find them comfortable to wear. Thanks for sharing your awesome feedback and for choosing Sony! -Jess
Awesomeness
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, use them for work, music, gaming, moves, shows, pretty much everything. Noise canceling is superb, cannot hear anything else while in use. Comfortable and battery life is exceptional. Charge once a week even with my heavy use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Fantastic! We're thrilled to hear you're enjoying the superb noise cancellation, comfortable fit, and exceptional battery life of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Amazing sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing, I had tried airpods max as well but these stand out in sound quality and bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SahilJ, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Best headphone overal’
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally be using this headphone for the past 3 month, and it really is the best headphone, in the gym i literally cannot hear the gym music or the sound of machine or even people talking so the ANC is amazing and it terms of sound, i really felt the difference with my old headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frenchie, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an incredible product. Very good sound and battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinB,
Very nice! We're glad to hear that you like the sound quality and battery of the headphones.Thank you for choosing Sony!
-David
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, battery lasts long.comfort fit on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curl,
Thank you so much for your kind review! We're so glad to hear that you're enjoying the great sound quality, long battery life, and comfortable fit of your Sony WH-1000XM5 headphones. We hope they continue to bring you an exceptional listening experience, just as we aim to deliver with all our products.
Thank you for choosing Sony!
-Maria
Star knocked off for price and set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up with my work systems was a bit pesky and time consuming. BUT once set up, excellent sound quality, incoming/outgoing call clarity, and noise cancellation was also fairly solid. Would I pay this price again for them? Probably not. But they are the best quality headphones I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahW we appreciate you taking the time sharing your experience setting up your headphones. We'd also like to let you know that we are grateful to hear that you like the noise canceling, sound, and call clarity. Thank you for choosing Sony. Erin
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones sound quality and noise cancellation are great. Best Gym headphones in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Itsok, Thank you for your purchase! We're so happy to hear your purchase went well and these lightweight headphones tailors amazing audio experience and excellent noise cancellation. Good to know that it is helping you stay fit in the gym. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Jess
Average, not worth $300
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see the concept of these but I really think it comes down to personal preference. The cusp on the ears don’t suction to my ears at all, they’re a very lightweight pair of headphones. Some may like that but I personally didn’t like how it made the overall quality of the headphone feel. With the sound, I like how you can tune your own audio settings and really personalize your music. As for the noise cancellation, it’s not the best but it’s not the worst. I can still hear myself talking slightly when the volume is all the way up and I don’t like that. I want to be able to zero in and focus with no outer distractions. For the price these headphones did not impress me, I returned these. If you’re gonna spend over $300 on a pair of headphones, I opted for the apple air max headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JulihR, Thank you for the feedback on your experience with the Sony WH1000XM5. While we're glad to hear that you like the audio customization using the Sony | Headphones Connect App that tailors sound to your personal preference, we regret to learn that the fit, weight, and noise canceling feature of these headphones did not live up to your expectations and it had to be returned. We understand that finding the perfect fit can vary from person to person. Please note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. We also recommend following the guidelines and steps on this link to ensure optimal noise canceling experience. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Highly Recommend if you wear glasses
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I've ever made. Sound is excellent. Noise cancelling works great. I work from home and use them for meetings... I wear glasses, so being comfortable without digging my glasses into my head was a big deal. I've worn them for hours at a time and they stay comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antonio, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin