Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Top Tier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones, I use these everyday and the sound quality and noise cancellation is the best I have had so far on a headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EthanP!
We are so pleased to hear that your WH-1000XM5 headphones are the "perfect" fit for your daily use. It is truly rewarding to know that you find the sound quality and noise cancellation to be the best you've ever experienced. We designed these headphones to provide an unparalleled listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Adjust Sound Quality to your own liking!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great lightweight headphones! My head may be too small for them as they tend to slide off when I’m looking too far down. The sound quality is amazing! I love how you could pair it with the app to adjust the sound to your own liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavinP Awesome! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones with better software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good software better than bose qc3. Software is where it shines with talk to cancel noise canceling. Very nice feature for when the wife keeps trying to talk to me with my headphones on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swiish,
We're thrilled you love your XM5s and their superior noise canceling, especially Speak-to-Chat! It's fantastic to hear how well it works for quickly talking to your wife without taking off your headphones. Thanks for the 5-star review and for choosing Sony!
We appreciate the preference, have a great day!
DiegoV
Best headphones ive ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for a over a year and cannot say enough about them. Excellent noise cancellation and battery life and most importantly is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyY, We're pleased to hear that you like the noise canceling function, battery life, and sound quality. Thank you for choosing Sony. Erin
Sony xm5 headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is good but it does hurt my ears a bit after an hour. I like how it looks on me aesthetically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KiranM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the design and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure to wear the headphones properly. You may find these links helpful:
https://www.sony.com/electronics/support/articles/00282845
https://www.sony.com/electronics/support/articles/00015243
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over the ear experience. The transparency and noise cancelling work great. Battery life is great. The padding around the ear is comfortable. I can connect it to 2 devices and it automatically switches between them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Javier,
Wow, that's awesome! Thank you for your purchase and for sharing your experience with our WH1000XM5. This brings us joy hearing that you are pleased with the noise canceling capability, long battery life, comfortable padding design and how you can connect it to 2 devices without any issues. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing SONY! - Marco
THE Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely the best over-the-head headphones I’ve ever had. They block out so much and helps me concentrate when I’m listening to online lectures. When I listen to my music in my free time, I can jam out with the base and be in my own world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LovelyPisces23,
Perfect! Thank you for sharing your wonderful experience with our Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
Cutting edge ANC, absolutely tortuous design.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far some of the cheapest feeling headphones I've ever owned. If the $400 price tag is worth only the good ANC and decent sound balance, then yes these are pretty good headphones. However, the build quality and the constant issues with the Bluetooth and software make these headphones some of the worst I've ever owned. I find myself continuously having to go back to my $100(now $60) JBL 660 NC headphones for so many use cases. The only benefit I have found with the XM5 headphones over the JBL is the microphone that is very decent at cutting out background talking. The ANC is impressive but most headphones have ANC and they all work pretty well within margin of each other. You should not wear these headphones to do any slight physical activity in as they are incredibly thermally insulated and are very susceptible to sweat and water damage as acknowledged by Sony themselves when they put a warning label in the box telling you to NOT SWEAT ON THEIR HEADPHONES, or they will be damaged. Appalling in this day and age. If you want to replace the horribly uncomfortable and hot ear pads, you will lose any edge of the decent ANC. The battery on these XM5 headphones is about half the performance of my JBL headphones. The headband is much more uncomfortable than any headset I've used. The padding is minimal and the band is made very narrow as a rounded tube making the pressure points very concentrated along the top of the head, very poor design choice. Most headphone bands are flat and wide to avoid these issues. I have to constantly use the app to switch back and forth from quality mode to stability mode for several different apps that will not play sound of on one mode or the other. This is a completely new issue I've never had on any headphones prior. There is a slew of issues with the useability of the app that I'm frankly uninterested in laying out here. All in all Sony apparently believes that it's decent out of the box equalizer settings and ANC is worth the abject torture it is to use these headphones that are somehow cutting edge and 30 years old in design. Pick a different headphone if you're in the market.
No, I would not recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought em as a gift and my sister loved them. The appearance is cool, she says they are comfortable and the sound is great. They fold nicely and are very well built. Customer service was excellent as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, We're glad that your sister loves her new headphones. Thank you for choosing Sony. Erin
Best Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The besr headphone I ever used for the budget. Good sound quality and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoshanA, Awesome! We're thrilled to hear that you find your WH-1000XM5 to be the best headphones you've ever used within your budget. It's great to know that you appreciate the excellent sound quality and long battery life. Your feedback is invaluable to us, and we're glad that our product meets your expectations. Enjoy your listening experience, and thank you for choosing Sony! - Romeo
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound Robust frame and sleek design Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Thanks for the review. We're thrilled you’re enjoying the WH1000XM5 headphones with their excellent sound, robust frame, and sleek design. We truly appreciate your recommendation and your choice of Sony! Enjoy! -Maria
Great upgrade
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX3 and these are a nice upgrade in comfort, convienve and features. Audio just as good as before. The ability to detect when you remove them is game changing! Seems to have better range as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Sony never fails
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear sound, nice fit that doesn’t squeeze me head and give me headaches. The noise congélation is crazy. Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MilesM, Fantastic! We're delighted to hear you like the crystal clear sound, excellent fit, and overall value of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancelling on these, it's fantastic! The audio quality blew me away the day I tried them and it still does. The battery life is incredible, it really rarely needs to be charged
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MistySkies, We are thrilled to hear that you love the audio quality and battery life of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
Almost perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and a overall nicer fit and feel over the previous gen, has a little less bass bit quality overall seens better. Noise canceling is incredible on these and i actually use the passthrough ambient mode several times a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattK, Excellent! We're glad that you like the overall fit, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WH1000XM5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable fit with good acoustic and noise canceling quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, That's fantastic to hear! We're thrilled that your Sony XM5 headphones fit you perfectly and that you're enjoying their incredible sound quality and noise-cancelling features. Thank you for choosing Sony! Enjoy your listening experience! -Maria
GOOD HEADPHONES
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight. Good size. Good Noise cancelling. Needs app improvement though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorR, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the first 2 previous models before these and thought I should sit this set out and safe some money but I did not but just like the others are great but I must say these are even better as far as sound and comfort. The noise cancellation is great. While on a plane sitting on the in the emergency row the noise cancellation was impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdub2, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic for everyday use. They are the lightest headphones that I have used so far, and sound amazing. The key use me and friends have seen with them comes with utilizing their amazing sound canceling for everyday work such as mowing lawns.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Connor,
We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome Headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head set is SPECTACULAR, charge lasts forever, very comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frostola,
Perfect! We're thrilled that you like the battery life and comfort of the headphones. Thank you for choosing Sony!
-Ralph