Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 11920640
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Amazing headphones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me just start off with; these headphones are so worth it. If you have the money to spend on luxury over-the-ear headphones this is as good as you're going to get. Sure, you can get Airpods Max for a bit more but unless you're all Apple they're not worth it. Lastly, there's the Bose also has a good alternative but I'd rather not look like an alien when I'm wearing headphones. If you want a good EQ use the one I have as an image
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Awesome! We're glad to hear your investment with your new WH-1000XM5 headphones is worth it. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thanks for purchasing Sony! - Kris
These will not fail you
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the last two years these have been my go to and still look brand new. Yea they do stink after gym workouts but are much easier to freshen up than other headphone brands. The sound quality is top notch and noise cancellation does not disappoint
I would recommend this to a friendBrand response from SonyListens
Posted .We want to thank you so much for taking the time to give us your opinion about our Wh-1000XM5 model!. They typically maintain a good appearance if handled with care. They do look great though!. We've got users that find satisfactory audio experience for gaming, music, and streaming movies. This motivate us to keep the best quality possible on all of our products. Thanks for choosing Sony. -Milton
Any Genre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was torn between this and a competitor product, after a demo of both - this is hands down one of the best products on the market. I listen to everything from EDM, Rap and Metal and it sounds amazing for all genres. I wish they were water resistant but I found some sweat covers online that work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones deliver amazing sound across all your favorite genres, from EDM to Metal. Thank you for choosing Sony! Enjoy! -Maria
Great personal/professional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and build quality is great. Love the looks too. Sleek and subdued, not overly showy, so great for professional zoom calls as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AashrafP!
Thank you so much for the review.
It is fantastic to know that you are loving the look and feel of your new WH-1000XM5 headphones.
We appreciate your decision to go with Sony!
Best regards,
Estefany
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone were just great. They had superb comfort while also meeting my expectations of sound quality. The Sony app allows for more preference on sound quality and is great for alternative audio formats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aiden,
Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Bulky, hurtful fit. Sound quality, mic tech great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about it except for the bulkiness and the fit. It tugs on my scalp so that's a no brainer. Returned. If only they kept the xm4 fit and design combined w this lighter weight and tech. The beam mic and ai voice processing tech is incredible. The noise cancellation on the mic is possibly better than xm4 but I think Bose voice isolation is better because I tested w music on the soundbar and no one could hear blasting on zoom while I talked! Just use Sony in a quiet setting and way more crystal clear than Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your detailed feedback, ElizabethN.
We’re sorry to hear the WH-1000XM5 wasn't the right fit for you. We redesigned this model with a slimmer "noiseless" headband to reduce weight, but we understand that the different distribution of pressure can feel less comfortable for some compared to the fold-flat design of the XM4.
It’s great to hear you put our AI-based voice pickup technology to the test! We take a lot of pride in that "crystal clear" vocal clarity, and it’s helpful to know how it performed for you on Zoom compared to other brands. Your feedback regarding the headband "tugging" and the overall bulkiness is invaluable as we look toward future designs. Thank you for giving them a try and for choosing Sony.
Best regards, Gus, Sony Social Media Team
Want the best sound for your music and movies?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds, I didn’t even realise there were sounds I have never heard before on songs I have been listening to in forever. Love the adaptive sound, so light and stylish. Really a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Desiree,
Fantastic! We are so happy to know your satisfaction with the exceptional sound quality, adaptive sound control smart function, and very lightweight & stylish design of the WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Great buy; headphones 10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I understand all the hype about them now. Love the noise canceling and how it stops when it hears you speak. The music sounds really clear, really good sound quality. I'm in love with the color and shape of the headphones, very aesthetic, and the case is super useful. Also like the fact that it has a headphone jack, perfect for flights. Haven't tried the 360 reality audio yet, but I've read that you have to pay for an app to have that so I don't think that's something I'll do. Overall in love with these, no problems so far, and so it's worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabiolaSR, We're glad that you like the sound and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Loving it! Features are amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving this headset! Sounds amazing, using the app I connect to my computer and phone simultaneously and have seemless use between the 2, taking phone calls, teams calls and music listening. I love the simple quality of life features on it, such as, taking off the headset automatically pauses my music, then it resumes when I put it back on. Pausing and toggling the noise cancellation has been wonderful for my work environment as well. Highly recommend stepping up to this model if you're looking at the Sony brand line.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Definitely worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and noise cancellation features. Great comfort on your head. High quality and durable. Got it for my son to focus before his swim events. Definitely would recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anaudioguy. Thank you for the 5-star rating! We're thrilled you like the excellent sound quality, top notch noise cancellation, comfortable fit, durable and high-quality design, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
SONY WH100XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Amazing audio and high tech, I love them for the gym especially and just perfect for anytime anywhere. They also charge very quickly and the battery life lasts very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariT,
Perfect! We're glad that you like the sound quality, battery life, and charging function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Great quality, excellent value for money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every dollar! I've owned some less expensive headphones from Sennheiser and Sony. The price point of the WH1000XM - series used to make me think twice, but when I tried them at the store, the sound quality and the noise cancelling performance really stood out. I've had a pair of these for over a year now, and I've used them almost everyday - they're robust, and have held up very well. Build quality is great. With all the options available on the market, the reality is: what you pay for is what you get. So, if all the above factors are important to you as a user, these are a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnrk Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Very comfortable. Noise cancellation is very strong and the active listening mode works great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellW, Thank you for the great review! We're so happy to hear that you like the comfortable fit, top notch noise canceling, and ambient mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent active noise cancelation and very comfortable on head and over ears, can wear for hours no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyN, Awesome! We're pleased to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Pretty solid.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally rock these bad boys to bed. I have AirPods and these headphones but bought these headphones because I sometimes wanted that “I’m listening to something go away” look. These headphones do the job and are very light weight comprised to the apl ones and other Sony headphones. I bought the white versions so they do stain easy but also wipe off as quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sena, This is great! We're also glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Very high quality and light headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is amazing and the sound quality is too. They are very comfortable and light and your head doesn’t start hurting if you wear them for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ehuff,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sony WH-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and much more lighter to wear. The best part of these headphones is that you can control the EQ on these headphones to create and hear your own personal sounds.
I would recommend this to a friendGood but not easy to connect to all computers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good overall but it's hard to connect to windows. Also, after 1 year of using it regulary at work it broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thank you for sharing your feedback.
We're so happy to hear that the WH1000XM5 are good, and we apologize for the inconveniences caused when you attempted to connect them to your Windows computer. For this issue, we can suggest you checking the WH1000XM5 Help Guide, where you can find detailed information about making the connections and also some troubleshooting steps. You can find it here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534691.html
We understand how disappointing it is to have a product that broke after one year of regular use.
We want to help you get this resolved. While the one-year warranty has just expired, we still recommend contacting our support team directly. They are best equipped to troubleshoot the issue and can explore potential options for you.
Please visit this link to connect with them: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your valuable feedback and for being a Sony customer.
Best regards,
Gus
Sony Social Media Team
Very good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product amazing. The noise cancellation is one of best in the market. Also very good connectivity. And the headphones are very comfortable the ear cups are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurajA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Can wear them for hours and not even notice they are on my head. Sound quality is also very good and noise canceling is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronK,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David