Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really Good headphones, love the battery life and the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosO,
We're so glad to hear that your Sony headphones are delivering really good sound and battery life that you love. Thank you so much for the fantastic 5-star rating—your appreciation for both audio quality and long-lasting performance truly means a lot. The WH-1000XM5’s combination of immersive sound and extended playtime is something we're especially proud to offer.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Dope headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the functionality and aesthetic of these headphones. The noise-cancelling feature isn't as strong as I expected when not playing music, but still very nice. They are pretty comfortable wearing for longer periods of time (gaming, on a plane, etc.), but the headband part can get a bit uncomfortable if you have them shortened to exactly fit your head. For those blessed with a larger than average head like me, I suggest leaving a little loose. The sound quality is stellar and the mic works very well. Incredibly please with them!
I would recommend this to a friendBrand response from SonyListens
Posted .HI jjroman, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, phenomenal sound quality, extremely comfortable, lengthy battery life, overall just great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA, Thanks for sharing your awesome experience. We are glad that you like the overall quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
Solid pair of headphones IF they are on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, the sound quality is excellent and the noise canceling is astounding. Those are things that the reviews of these headphones do get pretty right in my opinion. The sound needs a bit of balancing before they are perfect but it's pretty good out of the box. The travel case is super nice and the software side, so far, has not had any issues. I will say the full $400 is a tad much but if you can get it for $300 or lower, especially now that the XM6's are out, I would say these are a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. CodyW,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have a great day!
-DiegoV
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome headphone. Super lightweight and comfortable to wear all day. If you are into audiobooks, you will love this headphone. Awesome voice clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaadSA, thanks for sharing your great experience! We're glad to hear you're enjoying the premium sound quality and very comfortable design of the Sony - WH-1000XM5. With their long battery life and industry-leading noise cancellation they are a perfect option for long listening sessions! Thank you for choosing Sony. Regards, -Dominick
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves these. Awesome sound quality! Would recommend- noise cancellation is great Battery life better than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrenaS,
It's wonderful to hear your daughter is loving her WH-1000XM5 headphones! We're delighted that she's experiencing the awesome sound quality and great noise cancellation, and it's particularly pleasing to know the battery life is exceeding expectations. We truly appreciate your recommendation! Thanks for choosing Sony.
-Eliab
Touch Sensory Going Bad!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All but the touch sensory is good on this headset. I purchased in Jan 2024 and I've got a 1000 hours listening on my headphones. The battery life is very good, The nosie canceling works good. (I drive big rigs and they block the motor & highway sound well) Overall sound quality is good highs and mids are clear and balanced along with the bass. If not for the touch sensory going bad on mine i would have chosen 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelV, Thanks for sharing your experience with the Sony XM5 wireless headphones. We're glad to hear that you are happy with it. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really good and have some good features as well. I see why people rave about them so much. Battery life lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kiki,
Thank you for choosing Sony!
We're immensely pleased to hear you're loving the sound quality and features of your WH-1000XM5 headphones, especially that impressive long battery life! It's rewarding to know our product has contributed to your enjoyment. Keep enjoying your amazing sound!
Best regards,
-Fred
New to over the ear headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've read multiple reviews on all over the ear headphones. I thought about saving money and going with the cheaper headset, but I'm glad I spent the extra money on these headphones! The ambient sound is crazy. I didn't realize the headphones were on my ears when it was active. The noise canceling is excellent. Connection to Bluetooth was super easy. Comfort seemed good, since I've never had over the ear headphones. Never ran the battery passed 30 hrs of playback so I believe the battery time is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Golfpro,
You made the right choice! Thank you for reaching out to us today. We're always happy to hear from you. We're pleased that you like the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
-David
So inconsistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Better then the bose nc 700. Cant speak for the other headphones cus i hvnt tried em. Big problems with these tho, they randomly disconnect and the touch controls stop working randomly. Not at all acceptble even remotely considering the price range. Sadly im returning. The sony headpones app is a blessing. You got like 5 different sound equlizer presets and its really nice with optjons to turn off touch controls. The noise cancelling and transparency mode are a godsend. But for 439 after tax and one day delivery I expect sealess bluetooth functionality and consistency. If u wanna try these go for it, you mite love these like i did on my first day. Also dont get black they leave fingerprints everytime but no biggi.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TommyBA,
While we're happy that you like the great sound and you're utilizing the built-in equalizer on the Sony Headphones Connect app, we're sorry to hear you're experiencing intermittent audio and the touch sensor control panel does not respond correctly. Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, set the headphones to prioritize on stable connection (via Sony Headphones Connect app) and see if it resolves the problem.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. We also recommend to clear the touch sensor so that you can tap the touch sensor directly. If the touch sensor control panel does not respond correctly, you may also find this link helpful: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If the problem continues on the WH-1000XM5 headphones, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Previously had the ear buds xm4 and was a fan so I decided to get these as well and I am incredibly surprised with the quality of sound coming from these. Definitely the best headphone sive owned. The batter life alone is amazing and lasts me multiple days on the same charge. Has a very long range and I can leave my phone anywhere in th house and continue my conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabriel, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Not worth upgrading if you have XM3 or XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones and the new design looks awesome! I really like the newer shade of white that they used. BUT I already own a pair of the XM3s and after doing a side by side comparison, I decided that these aren't worth the upgrade unless you have the money to spend the XM3 and XM4 are still very usable ANC headphones and debatably have "better" sound if you're more of the average user and like more bass in your music. If you want more of an accurate representation of what the artist intended then these are much closer but that might not be the sound that you're looking for. Giving these 5 stars because they deserve it. But for me it's just not worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrXiro, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great but Pricey
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated that I had to return these. It was a money thing. Pricey for what it is. Not to say it wasn't good, as I think the sound on these and the features like voice recognition to disable noise cancelling and the microphone quality on call definitely improved. I just don't know if these improved features coming from an xm3 earbud user is worth the extra $250-300 price hike. I liked them. They were light and surprisingly cool as I'm very active in the workplace.. but they just weren't worth the price for me personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review, while we're glad that you've enjoyed using these headphones, we regret it has to be returned due to the price. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
We hope you'll consider getting the XM5 in the future.
Regards,
Erin
The best headphones out there.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones out there. Very lightweight and comfortable. The app is excellent and packed with features. The ANC is top notch. Overall a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAPA, Great! We're happy to hear that you are enjoying the lightweight and comfortable design, features, and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
9/10 headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolute quality. Sound amazing, lightweight, however... it comes with its problems. For one, you cannot use it while charging, you need to download the app and change annoying settings like the headphones turning off if you lift one of the ears up, touch controls you have to disable in the app and also if your hair lays over the touch controls good luck with that. You'll want to change the EQ from standard or make your own with their guide. 8/10 headphones all around. 9/10 sound quality 7/10 build quality/design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruby,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your headphones!
-David
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for some upcoming trips to Europe. I have used other brands of noise canceling headphones in the past but I liked the design and once I opened the box and used the app and started listening to them I was very satisfied with the ease of use, how the app allowed me to customize, ease of connectivity. I recently used them on one of many trips to Europe and they were comfortable to wear for many hours and the noise canceling worked perfect when I was not listing to music or a movie. The case was slightly larger then what I had expected but overall I am impressed with these and would recommend them to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiRB, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever! Noise cancelling with safety listening. Light weight and super comfortable. Appreciate the in-store service . PK
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pique, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony xm5000
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, the noise cancelling is perfect, they are comfortable and dont hurt your head, they also fit very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, HarrisN! We're also glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
amaze
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iPad offers amazing battery life, making it perfect for work, play, and travel. Its sleek design, intuitive interface, and powerful performance enhance productivity and creativity. However, higher storage options would be a welcome addition, especially for users managing large files, media, or apps. It's a versatile companion for modern needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Beautiful headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design, light, and great sound quality. definitely worth the money, especially if it is on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris Amazing! We're glad that you like the light-weight design and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin