Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a major update from Sony WH-1000M4. If you have M4 then no need to replace it. Battery life is good, design is better then M4 Sound quality : Sony is the best that money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sumanth! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Music
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. They fit over all her piercings. The charge lasts and they are very responsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Espi1984,
Thank you for choosing Sony!
We're delighted to learn that your daughter is enjoying the WH-1000XM5 headphones! It's wonderful to hear that they provide a comfortable fit and that their impressive battery life and responsiveness have surpassed her expectations.
Best regards,
-Fred
Sony xm4's rock !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during after Christmas sale. Incredible sound.... handsome headphones. Battery life is super....the blue color hides fingerprints and smudges. What are you waiting for.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregM,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-David
The best over ear headphones for all purposes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best over ear headphone on the market. I can still use noise cancellation when playing my ps5 and the eq on the app mixed with the adjustable eq on Spotify can really make for an amazing sound experience. They pair up instantly with my iPhone and they are sleek and light. I’ve fallen asleep multiple times without noticing these were on my head. Would recommend over AirPods Max, they are cheaper, lighter, and have better sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyL, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them. Sound quality is pretty good, base is amazing. Better for android tho, iphone lacks base and max volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrjapa,
It is truly wonderful to know that you absolutely love the WH-1000XM5 headphones, especially their pretty good sound quality and amazing bass. We appreciate your valuable insights regarding the performance across different operating systems. Your detailed feedback is very helpful!
Thanks for choosing Sony!
Best regards,
Stephanie
Steal at this price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this one is incredible. The older XMs had a bad mic but that has been fixed. It’s even better when you get a price match.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kiran!
We are absolutely thrilled to hear that you are enjoying the incredible sound clarity of your new WH-1000XM5 headphones! We especially appreciate you noticing the improvements we've made to the microphone system. Our engineers worked hard to ensure crystal-clear voice pickup, so it’s great to know that the upgrade is making a real difference for you.
It’s also wonderful to hear you were able to take advantage of a price match—nothing beats getting premium Sony technology at a great value!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Best Headphones On the Market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several pairs of over the ear headphones, but none compare to the Sony - WH1000XM5. The noise cancelling is superb and the sound quality is crisp. Battery life is excellent. Having the app to make adjustments to sound quality is a plus too. It's a great investment and I'm happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SerenityDelta22, We're glad that you like the sound, noise canceling, use of app, and battery life. Thank you for choosing Sony. Erin
Nice Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That is the best headphone i have ever use. The sound quality is incredible especially playing classic music. Comfortable wearing, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinT, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Stunning sound and fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a set after hearing them in store. I love the sound and fit especially. Simply stunning. I use a streaming music service that includes the 360 suround audio which is a nice plus. The app is as easy to pair and use as anything else, and these head phones are now my daily drivers. Definately worth the price for admission.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cl3anb0y,
Thank you for the purchase! We're happy to hear that you love the sound quality, fit and smart features of the headphones. Thank you for choosing Sony!
-David
Fantastic software first headset - not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing and really helps me lock in ehile im working since im easily distracted.trying to use it with windows I had some driver issues and i had to google a whole bunch of stuff to get good quality and low latency but it eventually worked like a charm. Thats my biggest gripe. Some minor bugs or things i dont understand. Has a lot of bells and whistles that really surprised me and showed how far you can take the software approach. You can control the headset from you phone but also conmect to another device lik your pc etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tori, it's fantastic to hear that the noise canceling on your Sony WH-1000XM5 headphones is amazing and so effective at helping you focus while working, that's exactly what they're designed for! We're glad to hear you were able to resolve the driver issues when connecting them with Windows. And It's great that you're discovering and appreciating the bells and whistles and the depth of the software capabilities. Your insights highlight both the powerful features and areas where we can improve the user experience. Thanks again for your honest 4-star review and for choosing Sony! Best regards, -Dominick
The Best headphones you will love them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, the best headphones I've tried, I loved everything apart, they are super comfortable
I would recommend this to a friendGreat headphones, if a little expensive...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent this much on headphones before, so by no means am I an audiophile. These headphones sound fantastic! There are so many really cool features that remind you of the reason you dropped $400 dollars on some ear speakers.. They connect to everything effortlessly, they pause automatically when you start speaking to someone, you can hole the right headphone to turn on the external mics so that you can listen to someone talking to you, etc.. These have my vote for being worth the price, but only just worth it. Good job Sony, these are fire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanTheReviewMan, Awesome! We're glad that you are enjoying the audio quality, features and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones sound quality is soo good!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rikah,
We’re thrilled to hear you're loving the sound quality of your new WH-1000XM5s! It’s great to have you as part of the Sony family.
Thanks for choosing Sony.
Best regards,
Eliab
Great Headphones - Just don't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after listening to them side by side with some AirPod Max's. The sound was a little better and they were much lighter. After almost 2 weeks of using them daily for 8+ hours for work, I came to the conclusion that my right ear was not comfortable in them and I could feel the inner lining of the ear cup pressing against my ear. I dealt with it for 5 more days than I probably should have. It made my ear sore from the pressure and rubbing. I am really upset because I liked the weight and sound quality. The ability to pair to multiple devices seamlessly made them PERFECT for me. I had them paired and connected to my work laptop and my gaming laptop. When a work call came in, it would mute the sound from my gaming rig. Overall, a GREAT headset for anyone...except me and my big ole ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JShives74, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the weight and sound quality of the WH1000XM5. We're sorry to hear that you have an issue wearing your SONY unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
My headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re better than the ones I returned. The ones I returned were not loud enough. The Sonys are loud enough however, the problem with the Sonys are “Connecting” them they don’t always work the first time - this needs to be fixed. I bought them because my Sony TVs are superior to others I’ve had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marv,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you find them loud enough and superior to the ones you returned. We appreciate your loyalty to Sony products, including your Sony TVs.
Regarding the connectivity issue you mentioned, we understand how frustrating it can be when the headphones don't always connect on the first try. This is valuable feedback, and we will pass it on to our product development team for further investigation and potential improvements.
If you continue to experience connectivity problems, you might find some troubleshooting steps helpful. For instance, ensuring that the headphones' firmware is up to date can sometimes resolve connectivity issues. Additionally, resetting the headphones or re-pairing them with your device might help improve the connection stability.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204611?cpint=spt-mdr_triage_00204483_pairing
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your review and for choosing Sony. Your input helps us enhance our products and services.
Best regards,
Romeo
Love them + my Best Buy Total Tech coverage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. And that’s coming from someone who has the 3rd gen of them (they got old) Apple AirPods Pro Max (too heavy!) and short-term tried 2 Soundcore models (NC isn’t strong enough, and a little uncomfortable) Sony’s WH1000XM5 can’t be beat. They’re well designed, comfortable, sturdy, and the noise canceling is out of this world! Purchased two at Best Buy with my Total Tech membership for that 2 year coverage, that’s a match made in heaven! My spouse and I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corgi, Awesome! We're glad that you like the designed, comfortable, and the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very comfortable and lightweight. The battery life is beyond amazing. Great purchase overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JesusR! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
Wife approves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and super comfortable! I use them for long car rides when my wife doesn’t want to hear my videos!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianP,
Thank you for choosing Sony!
We're beyond pleased to hear that your WH-1000XM5 headphones are delivering great sound and exceptional comfort! It brings us great satisfaction to know that they're proving to be the ideal companion for your long car rides, and it's wonderful to hear that they enhance your listening experience.
Best regards,
-Fred
Better than Beats and Bose; how IDK.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to have words for these. The sound quality, bass, clarity, 40 hr battery, noise canceling Im in a loud metal stamping factory and i only hear my music. The putting your hand over the right headphone to quiet down the music as well as noise cancelation, so you can hear whoever it is wanting to talk to you is an amazing great idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadK, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought these headphones for a video editing because they have both Bluetooth and wire capabilities. The sound quality is incredible compared to all of the previous brands I’ve used, and the app is easy to use and has many different features that I’ve never seen before. I would highly recommend these headphones for anyone who enjoys high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenO,
We are ecstatic to learn that your WH-1000XM5 headphones are proving to be such a versatile tool for your video editing and personal listening! It is wonderful to hear that the jump in sound quality and our feature-rich app have provided a new level of audio control you haven't experienced with other brands. Whether you are plugged in for precision editing or using Bluetooth on the go, we are thrilled to be your top recommendation for high-quality sound.
Thank you for trusting Sony to power your creative work and your music.
Regards,
Dominick