Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase. Confortable, great sound, great battery. Looses connection with devices from time to time for a second or two.. reason why it does not get 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaP, we're glad you like the comfort, sound quality and battery of our product. We're sorry to hear that you have an issue with the connection of your SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Nice, would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think the sound qualities is really good and they're comfortable. Still no signs of wear yet. The app is pretty good. It goes in detail about customizing the sound to your liking so that's cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jalen, Thank you for the great review! We're glad to hear the Sony WH1000XM5 are meeting your expectations in sound quality, comfort, and customization through the app. Thanks for choosing Sony! -Sam
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 starthe best quality, best sound, and the battery is undoubtedly very durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LizbethH,
Thank you for choosing Sony!
We're delighted to hear that the WH-1000XM5 has surpassed your expectations with its outstanding sound quality and remarkable battery life. It's incredibly rewarding to know that you view these headphones as a top choice for both performance and reliability.
Best regards,
-Fred
Quick professional service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is simply top of the line, packed with advanced features. Great quality sound Sony is known for, impressive look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, HeroldB,
Thanks for the great review! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a nice day!
-DiegoV
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort with long battery life. Excellent noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Amazing! We're thrilled to hear that you like the sound, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nearly Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five stars and my title is "Nearly Returned"? What the heck? Read on... Background: I am a bit of an audiophile. Love my IEMs (Sennheiser IE600, Moondrop Variations, Fiio FH9), my DAP (Fiio M11 Plus ESS), and my music service (Tidal). Neat little transportable package, big & meticulous sound. Really wanted to complement that with nice Bluetooth OTE cans with strong noise cancellation, "good enough for me" sound quality, for flights and "Calgon, take me away" moments... My Experience: The first time I listened to the XM5s, my shoulders slumped. I had tried the XM4s a year ago but returned because the sound quality just wasn't there. Not close. Thought "here we go again" with the XM5s: River-mud thump-thump in the bass, recessed and murky mids, and no definition or clarity up top. Warm as a blanket, but unlistenable. So I started tinkering (OK, extensively) with the EQ in the App, trying to get the frequency curve to match my IEMs (all pivoting around the Harman Target). Ah hah! Try this, left to right in the Headphones App EQ: +1, +4, +6, +6, +8, Clear Bass @ 3 (season to taste). Then give yourself a couple of days for driver and brain burn-in. Now: Love these... love. Exactly the complement I wanted, sound beyond what I had hoped for. Turns out the XM5s are some awesome hardware, Sony just destroys the native tuning, and none of the stock EQ profiles come close to correcting that. In this case, EQ isn't a matter of tuning to personal preference rather undoing all the bad decisions. That done, these sound terrific, definitely keepers, and they will get A LOT of use. Hope this is helpful to some...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TampaJoe,
Thank you so much for such an amazing review, and we are so pleased to hear it meets your needs and expectations, especially it revitalizes your music after tweaking the Equalizer on the Sony Headphones Connect app. Your assessment is spot on, the ultimate custom preset is your own. Sound is personal, and there's no right or wrong to set it up.
The Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. Changes to the Equalizer only take a few seconds, and reward your effort with pristine sound. Remember, presets don't restrict you; instead, they're a stepping stone to hearing audio how you like it. Thank you for purchasing the WH-1000XM5 and for choosing Sony! -Jess
Still 5 Stars Regardless!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY COMFORTABLE! SLEEK! GREAT DESIGN! Not quite enough “volume” when using heavy equipment!
I would recommend this to a friendVery good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
Better than Bose?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose? 100% YES!! Tried all flavors of noise cancelling headphones and these are #1 by a wide margin. These headphones sound phenomenal: Incredible immersive sound, deep rich bass, clear crisp highs. Download the app and you can customize the sound via the EQ. They are comfortable for long usage; 5+ hours on long flights. Exceptional noise canceling, best on the market. Skip the Bose, skip the lower model Sony's and GET THESE.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, WilliamF! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise reduction is awesome. Sound and quality are great! I would recommend getting one for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Spot!
We’re so glad to hear that you’re impressed with the awesome noise reduction on your WH-1000XM5! It’s great to know that both the sound and build quality are meeting your expectations. We truly appreciate the high recommendation—there's no better compliment than suggesting them to others!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
I always love this series of Sony headphones but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always love this series of Sony headphones but I feel whole this is a grear quality item, the XM5 is not as good as thr XM4. This model doesnt fold. This model also seems to be easier to mark with fingerprints and oils from skin contact. The sound quality is great as I expected and thete is an equalizer app witb presets and you can make customs. The XM4 came with a case that included cords and an airplane adapter. XM5 doesnt inclue the double prong airplane adapter. I still love these but unless XM6 makes some inprovements and take inspiration from thr XM4 I might sit that generation out! Oh yeah.. these give me sweaty ears! These are NOT for the gym or a rainy day. Disappointed in that becuae the ANC is aweaome. Id love ro run in thse but Im sure they woild ger moisture damage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theBee,
Thanks for your honest feedback! We're glad you love your Sony WH-1000XM5's sound quality and noise cancellation, but we understand your concerns about the design changes compared to the XM4. Your insights on portability, accessories, and comfort are valuable. We appreciate your loyalty to the series and will share your feedback with our team. If you need any assistance or have questions, feel free to reach out!
Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the headphones.
-Maria
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are simply amazing! The sound quality is top-notch, with clear and crisp audio that truly immerses you in your music or media. The comfort level is also excellent, with soft ear cushions and an adjustable headband that provides a perfect fit. The build quality is solid and feels durable, ensuring these headphones will last for years to come. Overall, I am thoroughly impressed and would highly recommend these headphones to anyone in need of a premium audio experience. 5 stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Amazing! We're glad that you are enjoying the sound quality, comfort, build, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Connections to multiple devices comes up short
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and sound quality is great. The convenience of auto play / pause when taking headphones off and on is a positive. Connecting to multiple devices is confusing, I have it connected to my Fold 5, ipad, and computer. Switching between devices can freeze the app. Need to turn the headphones off and on manually to get them to reconnect. Bose can connect to multiple devices at the same time much easier. I was hoping that the positives of the Bose and these Sony's would be combined in these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEGS, thanks for sharing your experience with us. We're glad that you like the sound quality, comfort, and features. We're sorry if connecting to multiple devices is confusing. We recommend checking the Help Guide for more details on how to use Multipoint. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Live life like musicals
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing I’ve bought this I love music so voice is very clear whenever is loud or not loud I love my headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SumitrabenV,
We are thrilled to hear that the WH-1000XM5 headphones are bringing your music to life with such impressive clarity! It’s great to know that the sound quality remains consistent for you at any volume, allowing you to catch every detail of your favorite tracks. We appreciate your passion for great audio and are happy to have you as part of the Sony family. Thanks for choosing Sony.
Best regards, Eliab
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, a bit on the pricey side so far worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mason500, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Love these for everyday and workouts
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so bad and I’m an audiophile and these really are nice to have on. I was previously using the beats which I also love but decided it was time for an upgrade. The sound quality is great, as well as the battery life. They don’t recommend you to use these while working out because of the sweat potentially being able damage the headphones but so far I’ve no issues and I don’t believe that my sweat would soak it that thoroughly. Really tempted to get the white ones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimmikoWatanabe, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Zuzar petiwala
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is so clear even we play on high volume from long I was planning to buy the good headphones dream comes true
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juzer,
Thanks for sharing your review!
It is fantastic to know that you are loving the sound quality of your new WH-1000XM5, even when you turn the volume up. We know how long you’ve been waiting to get these and we are so happy they’ve finally become a reality for you!
Thank you for putting your trust in Sony!
Enjoy the holidays! Best regards,
Estefany
Buy them now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase i made in 2024. I love them, outstanding clarity and battery life the noise canceling and speak to chat and auto pause on removal features are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, We’re thrilled the Sony WH1000XM5 headphones are your best purchase of 2024! It’s great to hear you’re loving the outstanding clarity, battery life, and smart features like Speak-to-Chat and auto-pause. Thanks for choosing Sony! Enjoy! -Maria
Best headphones ive bought!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Ever since I got my Sony XM3's I've been with Sony headphones and each year they make improvements, If you want a great quality sound this is a must!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar,
That's excellent feedback! We're delighted to hear that you're continuing the journey from the XM3s and are impressed with the sound quality and continuous improvements in the WH-1000XM5 headphones. Your enthusiasm confirms that the premium audio experience remains a must-have feature for our customers!
Thanks for choosing Sony.
Best regards, Eliab
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a good price. Easy to set up. Long time in between charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiannaH,
That's wonderful to hear! We're so glad you're enjoying the Sony WH-1000XM5 headphones! It's fantastic to know you find the sound great, setup easy, and appreciate the long battery life. Thanks for sharing your positive experience!
Thanks for choosing Sony.
-Eliab