Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Weight
Pretty solid.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally rock these bad boys to bed. I have AirPods and these headphones but bought these headphones because I sometimes wanted that “I’m listening to something go away” look. These headphones do the job and are very light weight comprised to the apl ones and other Sony headphones. I bought the white versions so they do stain easy but also wipe off as quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sena, This is great! We're also glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Sony WH-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and much more lighter to wear. The best part of these headphones is that you can control the EQ on these headphones to create and hear your own personal sounds.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very high quality and light headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is amazing and the sound quality is too. They are very comfortable and light and your head doesn’t start hurting if you wear them for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ehuff,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Bulky, hurtful fit. Sound quality, mic tech great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about it except for the bulkiness and the fit. It tugs on my scalp so that's a no brainer. Returned. If only they kept the xm4 fit and design combined w this lighter weight and tech. The beam mic and ai voice processing tech is incredible. The noise cancellation on the mic is possibly better than xm4 but I think Bose voice isolation is better because I tested w music on the soundbar and no one could hear blasting on zoom while I talked! Just use Sony in a quiet setting and way more crystal clear than Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your detailed feedback, ElizabethN.
We’re sorry to hear the WH-1000XM5 wasn't the right fit for you. We redesigned this model with a slimmer "noiseless" headband to reduce weight, but we understand that the different distribution of pressure can feel less comfortable for some compared to the fold-flat design of the XM4.
It’s great to hear you put our AI-based voice pickup technology to the test! We take a lot of pride in that "crystal clear" vocal clarity, and it’s helpful to know how it performed for you on Zoom compared to other brands. Your feedback regarding the headband "tugging" and the overall bulkiness is invaluable as we look toward future designs. Thank you for giving them a try and for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Very good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product amazing. The noise cancellation is one of best in the market. Also very good connectivity. And the headphones are very comfortable the ear cups are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurajA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Can wear them for hours and not even notice they are on my head. Sound quality is also very good and noise canceling is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronK,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great sound, average build quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, good noise canceling, and pretty comfortable even with glasses. Have had product for about a year and the headband material is starting to split, but still comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan thank you for sharing your feedback. We're happy to hear that you like the sound and comfortable to use. Thank you again for choosing Sony. Erin
- Cons mentioned:Connectivity
Good but not easy to connect to all computers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good overall but it's hard to connect to windows. Also, after 1 year of using it regulary at work it broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thank you for sharing your feedback.
We're so happy to hear that the WH1000XM5 are good, and we apologize for the inconveniences caused when you attempted to connect them to your Windows computer. For this issue, we can suggest you checking the WH1000XM5 Help Guide, where you can find detailed information about making the connections and also some troubleshooting steps. You can find it here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534691.html
We understand how disappointing it is to have a product that broke after one year of regular use.
We want to help you get this resolved. While the one-year warranty has just expired, we still recommend contacting our support team directly. They are best equipped to troubleshoot the issue and can explore potential options for you.
Please visit this link to connect with them: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your valuable feedback and for being a Sony customer.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony WH1000XM5 = Blissful Isolation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these after reading that they are rated the #1 noise reduction wireless headphones. They are much better than the Beats Studio Pro that they are replacing in both noise reduction and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TexHAMBone, We’re delighted to hear they’re living up to their #1 noise reduction rating and that you’re noticing a big step up from your other headphones in both noise cancellation and sound quality. It’s great to know you’re enjoying the upgrade! Happy listening, and thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
sound amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life is amazing! sound quality also amazing. all in all amazing! Worth every $.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi annnnyx, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones, easy to use sound mix app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these over the Apple Airpod Pro Max, even as a heavy Apple product user. I was torn between the MX5’s and Apple Pro Max. Watched several reviews from audiophiles and they all pointed towards the MX4’s and MX5’s for sound quality. Their recommendations did not let me down, these sound amazing. While Apples headphones sound great, the constant power drain on the Max’s is a no go. Having to recharge every few days without even using them was a terrible design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vomi, We're glad to hear that you chose these WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noice canceling, very comfortable, very good headphones! ** got them 9/2022 and they just broke where the ear piece swivels so disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaP, While we're glad that you like the noise canceling and comfort, we regret that the ear piece swivel broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Regards, Erin
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones with already high expectations as i needed headphones to work on homework while being at school and these exceeded my expectations and the noise cancellation is super good on them only complaint is the feature to volume down and up and fast forward etc you have to watch a video on it to explain the whole concept to you but overall really good headphones and theyre better than the airpod pro maxs!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcte,
Excellent choice! We are very glad that we've exceeded your expectations with your new Sony WH1000XM5 headphones. Nice to know it suits your needs. However, we're sorry to hear your difficulties on operating the headphones. You may find this link helpful on how to use the touch sensor control panel:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=control
In case you need help with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thank you for the 5-star rating and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great audio, but quite hot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but headphones are very warm on head and can tend to make you sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marquette,
Thank you for sharing your thoughts on the Sony WH1000XM5 headphones. We're glad to hear you enjoy the sound quality, but we're sorry for any discomfort caused by warmth during extended use. You may find taking short breaks or adjusting the fit can help in warmer environments. The WH1000XM5 features soft, lightweight materials to provide a snug listen, though everyone's experience with comfort can vary.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Pricey but good.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset. Comfortable, multi-hook up options, only thing bad is the price. Noise cancelling is great with this headset
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Richtofensta! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and great noise cancelling. Easy to work. Case is a bit bulky and non-playable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kaatesmom, We are happy that you like the noise canceling feature of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality, Weight
Great Sony Headphones !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight, noise cancellation works amazing. Use mine for gaming and working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioB, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love Sony products, had the MX-4’s and decided to upgrade after two years of those. The service department was wonderfully helpful in this upgrade. The headphones themselves have been redesigned and have both better controls and ear muff joints that seem alot more reinforced from the previous edition. The noise canceling is second to none especially in my loud working environment, I wouldn’t survive without them. Looking forward to the MX-6’s in a few years!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderT We appreciate your being one of our long-time valued customer. We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones use for everything to listen too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones well worth the money. My granddaughter accidentally broke the first one and this is my second time purchasing them. That’s how Much I like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoreenFoulksHeadphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is a bomb! I love how it sounds and the design is very gorgeous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Levy, Amazing! We're thrilled to hear that you love the sound and design. Thank you for choosing Sony. Erin