Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good as advertised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son. He loves them. Used them at the gym, around the house and during travel. Great noise canceling with great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamehunt, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Very high quality noise cancellation feature
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've really enjoyed these headphones! The noise cancelling is better than my galaxy bud pros and it's very comfortable on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SKK12, We're glad that you're enjoying your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
These are worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These block out all of the disturbing noise from snoring and screaming baby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelB, thanks for sharing your wonderful experience that truly highlights the Sony - WH1000XM5 headphones' capabilities! The industry-leading noise cancellation is a crucial feature powered by two processors and eight microphones, working together to significantly reduce ambient sound across all frequencies. This remarkable noise suppression creates an unparalleled quiet environment, allowing you to fully immerse yourself in the magnificent sound quality of the XM5s. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Bass, Sound quality
Superb sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones for zoning out into another world. Great sound quality, bass is great, black color does catch fingerprints alot*
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Igor, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best headphones we ever bought. The sound is amazing and it's very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshC, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for the 5-star rating! -Carl
- Pros mentioned:Battery life, Sound quality
Love Sony WH1000XM5!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build; excellent sound quality, easy and intuitive to use. Appreciate the touch controls and the battery life as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimK, Excellent choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good gift for birthday. Lily really likes it. Comfy and good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tanghulu,
Thank you for the 5-star rating and we're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!
-David
Amazing Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality, great sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseD,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the amazing quality, sound, and noise cancellation of the WH1000XM5 headphones. It’s rewarding to know that they deliver an immersive listening experience that stands out. Your kind words inspire us to keep pushing the boundaries of audio technology.
Best regards,
-Fred
Would purchase again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar sound, amazing headphones, and great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for the great review! It brings us great joy to hear that you are so happy with your new WH-1000XM5.
These headphones feature our industry-leading Auto NC Optimizer, which automatically adjusts noise canceling based on your environment and they also include Speak-to-Chat technology that pauses your music when you start a conversation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always buy sony great sound and noise canceling, very clear sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertR, thank you for your wonderful feedback! It brings us great joy to hear that you appreciate the exceptional sound quality and noise-canceling features of our WH-1000XM5 headphones.
With advanced noise cancellation and crystal-clear audio, these headphones are designed to provide an immersive listening experience.
We are grateful for your support and hope you continue to enjoy your Sony products!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling, easy on the ears. I use it at home almost everyday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayT, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Great build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Great design and doesnt apply too much pressure on the ears. Bass gets a little lost, but its a very minor complaint. Overall well balanced.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EducatedConsumer, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredible. I've had an older version of Sony Noise canceling, and this one is next level. Great comfort as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WadeH,
Awesome! We're really glad you are enjoying the incredible sound quality, noise canceling, and comfortable fit of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Buy this!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!!!! Love the noice cancelation and all the other features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Good,
Thank you for choosing Sony!
It's wonderful to hear how much you’re enjoying your WH-1000XM5 headphones! The powerful noise cancellation and extensive features are designed to elevate every listening moment, so it’s great to know they’re making a real difference for you. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones I've Owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the headphones for a year now and still love them. I listen to audio books, music, and make calls when I go for walks outside. The sound is fantastic the call quality is insane. The connectivity is crisp and I can set my phone in the middle of the house and listen and talk anywhere I go while doing house chores. The head pinch was a bit of a problem at first. Found that wearing a hat helped early on to add some padding. As the headphones wore in, the band has lost the pinch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonH, Thanks for the 5-star rating! We're happy to hear that you are enjoying your music with the new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Sent Bose back for these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the Bose and these, while more money ,are more comfortable and sound much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChiefEd,
Good choice! We're glad that you made the right decision in getting our WH1000XM5 over other brand and we'er happy that you are pleased with the sound quality and comfortability of it. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Best Headphones Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100000% worth the hype. Comfy, NC/AC is amazing, I sometimes forget they are on my head. If you been debating on buying them, just do it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rylie, Thanks for sharing your experience with the new Sony XM5 Wireless headphones. We're glad that you are enjoying them. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Good all around headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and it's very comfortable. Works very well on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elirob, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well with my Sony Bravia tv. Connecting it with Bluetooth to my tv or phone it super nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcus,
It is most rewarding to hear that your WH-1000XM5 headphones work very well with your Sony BRAVIA TV! We're very glad that the Bluetooth connection process is super nice and easy for both your TV and your phone.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
The Sounds of Silence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Comfortable. Rapidly adjust to counter outside noise. Easy to control. Makes sleeping on an airplane very easy to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl