Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are amazing. They have really great noise cancelling and you can always change it to ambient mode when you want to hear your surroundings. They’re perfect for at home use and outdoor use as well. I love the touch control on the side of the headphones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelM, Thanks for sharing your experience. We are thrilled to hear that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Merry Christmas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was pleasantly surprised that she got the 5’s. Needless to say she is very pleased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Badprince, Awesome! We're glad to hear that your daughter likes the excellent sound quality and impressive noise cancellation of her new WH-1000XM5 Wireless Noise Canceling Headphones. Be sure to download the Sony | Sound Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Pricey but worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and so much lighter than the last model. Luckily I caught it on sale for $50 less. The ANC is great. Perfect for plane rides. Also comes with a premium color matching case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wokDONTrun, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really great sound and I love the talk feature. Comfortable on the ears, could have more padding on the head band
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KakaM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
A great buy and an upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Im getting them as an upgrade to the previous version. The materials are quality and nice to the touch. I wore them on an international trip amd they were still comfortable after hours of use. Lastly there jammed packed with usable amd intuitive tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD Excellent upgrade! We're also happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
I worked hard and it payed off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them I use them all the time and the battery is amazing I’m so happy that I got all the money and hard work payed off being a fresh graduate it took a lot of work to get these and I’m happy they are mine now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BellaS, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones of 2024
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features with these headphones! Love the fact you can connect to two devices at once and the headphones recognize if you are sitting still vs commuting and adjust your noise cancellation preferences accordingly.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Brendan! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
major major major major GO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by YouTuber Flossy Carter as his his new #1 over the ear Bluetooth headphones, these have “God-tier” ANC and are packed with features no other headphone can match including AirPods Max. Not cheap but well worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jac45,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features of the headphones including the industry-leading noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH- 1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What to write about this? All know what this is—the Best headphones for everything aspects. Noise cancellation and transparency mode is top class with, as always, the best sound in the world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaifM, We're pleased to hear that you're enjoying the noise canceling and audio quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
So good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so good. I love to wear these at work and I can’t hear anything. The sound cancelling is so good and the side touch feature is so nice. I bought this for my boyfriend and should’ve gotten two for myself!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaigeY, Thank you for sharing your wonderful experience with your Sony WH1000XM5! We're glad to hear that you love the top-notch noise canceling, responsive and intuitive touch controls, and overall performance of these headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, design,finish,digestible sound. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyce, We're happy to hear that you like the quality, sound, and design of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM-5: Great features but poorly constructed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.o preface, I had the XM-3 & XM-4 and was ecstatic when I heard I heard the next generation was going to come out. I had great experience with the previous two headphones and the new design looked phenomenal. It just past my birthday and I decided to upgrade, so I purchased the XM-5 in the navy color way. The performance is incredible and I love how well the new noise cancellation works. Now I barely used them due to having no time with work and life. Recently I started to use them a little more, now that I have some free time and I found a big flaw. I just took them out my drawer and put them on my head like normal and the hinge that allows the headphones to go up and down broke. Mind you, I have no more than 10 hours on these headphones since I like to rotate with some other ones I have. I felt devastated since these headphones did feel a little bit more delicate than the previous generations. After some research I found this was quite common and a big issue with this model. I reached out to sony customer service and was told there was nothing they could do even with this being a common issue. For more context, I have had them for less then a year and fall under the warranty period. This tarnished the image I had of this model & company since I was such a big fan and couldn't recommend these headphones enough to all my peers. I have reach out to a few of my friends that recently purchase a pair and warned them of this issue. I wish Sony would revise this design and fix this flaw with any up and coming models. Unfortunately I will be switching over to a different brand, since I felt that Sony didn't care about its consumer. After having 3 generations of their headphones, they have finally started to degrade their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gabe, We apologize for the inconvenience that you experienced with your Sony WH1000XM5. While we're glad you like the new design, overall performance, and top-notch noise canceling feature, we’re sorry to hear about the issue you had with the hinge of the WH1000XM5. This is usually not the case for our headphones nor the experience we want you to have. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Use them daily and they’re just as advertised. A little pricey, but they are ultimately the best on the market so you’re paying to have the best headset. I use and abuse them a lot and they’re in good condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabs, thanks for sharing your experience with the WH1000XM5. It is most rewarding to hear the XM5 quality is right what you expected from a top-tier headphones, and their durability is letting you enjoy them as long as you want! Thank you for choosing Sony. Sincerely, -Jenn.
It’s still a great product, but…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is as good as the XM4 with better drivers. The regular listener won’t be able to tell the difference between these and the previous XM4. Only thing I don’t like is they went with a thinner top cushion and a cheap organic material for the ear cups which makes it feel more in the 250 dollar range off the get go and not 350-400 dollars. The top cushion will make your head irritated after a while making me have to shift it back and forward. Makes it itchy. They should have kept the width of the XM4’s for the top. Noise isolation is good but I feel like the cheap material is making some sound to come in. This is a stipulation and would have to try the XM4’s again to verify this. Ear cushion could have used a bit more cushion. They are supper soft and push in too much. I’m interested to know more about the XM6 and may return these if they fix some of my preferred things I mentioned otherwise, these will have to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crivrex,
We're sorry to hear that you are having some issues with your WH-1000XM5 headphones. We have noted your input about the thinner top cushion as well as the material and will be sure to forward this feedback to the appropriate department. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
For more details, you may find this link helpful: https://www.sony.com/electronics/support/articles/00282845
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Despite your concerns, we're happy that you like most of the features of your Sony Headphones. Thank you for sharing your feedback and for shopping Sony! -Jess
- Pros mentioned:Sound quality
Sony Let Me Down—Not Buying Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like headphones. They have very good sound quality and the noise cancellation is also great when you have to do work or do other activities at home. Personally, I consider it a very good product and I do not regret buying it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenE, That's amazing! We're happy to hear that you like the sound quality and noise cancelling performance of the headphones.. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
the best of the best
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using each new version, and I am super delighted with these headphones. I love the stereo. I love it. I personally recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoV, we're glad you love your new headphones. Thanks for choosing Sony. ~Earl
- Cons mentioned:Foldability
Excellent sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with well balanced and exceptional performance better than the previous design. Its only limitation is not being able to fold
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DheerajR, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome, With Room for Improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Only complaint is that the EQ is kinda meh, and it needs some tuning to dial it in. It’s a shame the EQ settings don’t work when connected to anything other than a phone with the Sony Headphones app. Other than that, they’re an awesome pair of headphones, but maybe not with the upgrade if you’re already on the XM4s, or even XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Awesome! We're glad that you like the sound quality We'll take note of your feedback regarding the EQ. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Better than airpod max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Sony xm5 first but still returned them for airpod max as there was a sale on Airpods Max. Airpod max were nohwhere as comfortable as xm5, it was like wearing a 1 pound metal rod on my head. got back my xm5 after 2 day. lived happily ever after :p
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Gagan! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl