Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Pretty good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly Comfortable but sound quality is not as expected. Noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
Thank you for time writing this review! While we are glad you like the comfortable fit and noise cancelling features of the WH1000XM5, we're sorry to hear if the sound quality did not live up to your expectations. Allow us to help make this a better experience.
Here are some steps you can try to improve the sound quality of your headphones:
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Ensure proper connection.
To ensure optimal listening experience, install the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the audio to your liking.
Make sure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and hope to speak to you to resolve this matter. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good quality 8.7/10 And the price is really competitive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer71771,
We really value the time you took to express your thoughts on the WH1000XM5 headphones! We're happy to hear that you appreciate the quality and find the pricing competitive. Your feedback means a lot to us.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Headphones are Great for music or tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very clear and prevents or blocks outside sounds.
I would recommend this to a friend - Pros mentioned:Sound quality
Best Buy the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones specially the vacuum system is making it special because it’s really quiet so you can’t hear any noise. I love it. Good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple, We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
I love my Sony headphone!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my Sony headphone couple years ago and I think it is a good time for a review. Since I bought my headphone I am using it almost every day morning when I'm walking, in kitchen when I'm cooking and night when I sleep. I am in love with it and it is worth it every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. AzadehN,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you have been enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear how their comfortable and sleek design are meeting your needs!
Thanks for choosing Sony, we really appreciate the preference! Have an amazing day!
-DiegoV
- Pros mentioned:Battery life
Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm4s and my gf loved those so I went and got the next generation, she loves the shape of the case they come in (like a little backpack) and loves how seamless it is to adjust the wearability of them. They have great battery life, I sometimes don’t use them for a months at a time and they still have battery from when I first charged them, super good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieS,
Very nice! Thank you for the purchase and we're glad to hear that she loves the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Best Over-the-Ear Headset!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. They are my first over-the-ear headphones and they have been great. I use them when working, working out, walking my dog, and more. These are easily adaptable to whatever environment you’re in, since they have great ANC and also a really good active transparency. I highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cmarq,
Amazing! We're thrilled that you are enjoying the noise canceling function and Ambient Sound Mode of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Sony Ear Phones WH-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!It Took Awhile To Get Used To Them. The $299.00 Were Much Different. No Mic In Head Set, When You Touched Them They DIDNT Turn Down Or , When You Took Them Off Set Them Down They Didn’t Turn Off. Another Difference Is You Can Sit These iEar Phones Down And When KKK You Picked Them Up They Begin To Play Again.i
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Worth the Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, and comfort. Upgraded from the previous model and can say it’s worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mavpro95, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, nice battery life, I really love the quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TalwindrS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Headband Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the headphones were good but as of September 2025 the band of one side of the headphones has partially come apart. So definitely remember to pay for a warranty because these headphones are too expensive not to have one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TennileC,
Thank you for taking the time to share your experience! We're thrilled to hear that you've been happy with the overall performance of the Sony WH-1000XM5 headphones.
We are truly sorry to hear that the headband has partially come apart so soon. We take build quality very seriously, and that is not the premium experience we intend for our customers.
For this kind of concerns, we strongly encourage you to reach out to our customer support team directly through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We would like the opportunity to investigate this and find a resolution for you. Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great noise cancelling and battery life!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Battery life is excellent and the noise cancelling is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParkRat, We're glad to hear that you love these WH-1000XM5 Wireless Noise Cancelling Headphones. With a huge 30 hours of battery life you’ll have enough power even for long trips. If you need to top up in a hurry, you can get 3 hours’ worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter. The WH-1000XM5 headphones feature intuitive touch control settings—for example, push the button on the left side to switch from Noise Cancelling to Ambient Sound or use the touch panel on the right side to play or pause music, skip tracks, change volume and much more. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones for casual wear I don’t think they’re good for the gym but great for around the house or road trips
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GraceT, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Must buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product exceptional quality snug and perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinL, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great! I can actually hear things alot better with the Headphones on than with them off. Things outside when the music is not playing. I love these headphones. Its my second time buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior, Great! We're glad that you are enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Couldn't be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones i have owned. They might look big but they are smaller and lighter than you think. I work in a very loud environment, i can still hear things but its 5-10% of what i normally would. The quality is much better than other headphones i have used. I love these headphones so much i got a second pair. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesApartment, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Aaaaai
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for me. Easy use it, delivery fast......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungD,
We are pleased to learn that the Sony WH-1000XM5 headphones are very nice for you and easy to use!
We designed this latest model with a focus on streamlined usability and the most advanced noise-cancellation to date, so we're thrilled that the experience has been seamless for you. They offer fantastic sound quality and lightweight comfort, making them perfect for both travel and daily listening.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great but fragile.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I have ever used. The sound is great and the noise cancellation is better than anything you can dream about. I say this with the rider that I have 3 noisy toddlers. The only downside is the crappy fragile build. I have to careful all the time and I shudder to think of what will happen if one of my kids get their hands on it while I am not looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AkintobaK, You've made an amazing choice! We're glad you like the great sound quality and industry-leading noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a comfortable pair of headphones for daily use and these fully filled my satisfaction since they are really lightweight and adapts well to my ears since they are expandable. Fully recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonS,
Awesome! We're delighted to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Nice to know you are enjoying comfortable fit, lightweight, and features of the unit. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new design of the xm5s they are super comfortable i find them even more comfortable than the xm4s which is saying alot, abother thing i find they really imrpoved on is the multi point connectivity the xm4s where good with multipoint but the xm5s are amazing with multipoint connectivity between my computer and my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, We truly appreciate you taking the time to share this wonderful feedback! Good to know you love the new elegant and lightweight design, comfortable fit, improved multipoint connectivity, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam