Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
BEST HEADPHONES EVER!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST HEADPHONES EVER!!! You can not go wrong with these. The sound quality. The noice cancellation. The features they provide. All is unmatched!! I would recommend these to anyone looking for a bad to the bone pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome AmberG! We are glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Must have if yoi have tinnitus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lobe this headphone. I have tinnitus and sometimes i need masks my noise from my brian. This blocks everything. Thank you for making this. I am in love and I feel like normal person when I am using this. ❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Let Me Down—Not Buying Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best noise cancellation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first noise cancelling head phones and I am loving it .i use Apple iPods pro for my gym but the noise cancellation from these headphones are really good when compared to iPods pro . This comes with nice bag to store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyug, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Use them daily and they’re just as advertised. A little pricey, but they are ultimately the best on the market so you’re paying to have the best headset. I use and abuse them a lot and they’re in good condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabs, thanks for sharing your experience with the WH1000XM5. It is most rewarding to hear the XM5 quality is right what you expected from a top-tier headphones, and their durability is letting you enjoy them as long as you want! Thank you for choosing Sony. Sincerely, -Jenn.
Not worth the lroce
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly pretty mid. Very bassy and mainstream sound profile. Not worth the price tag. ANC was also sub par. Would recommend only if on sale
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Baln,
We are sorry to hear that the sound profile and noise canceling of your WH-1000XM5 headphones didn't live up to your expectations. For a more balanced sound, we recommend using the "Custom" EQ settings in the Sony | Headphones Connect app to reduce the Clear Bass levels. Additionally, ensuring a tight seal and running the ANC Optimizer in the app can significantly improve the noise-canceling performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i absolutely loveee these headphones, they have perfect noise cancellation and super easy to use. The volume on these headphones are also so good i definitely recommend buying these!
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, AntonetaM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best noise canceling and volume management I’ve ever experienced, it’s definitely good for when I go to true gym or if I’m trying to relax and it a soft and neat material I definitely Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowardB, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely fantastic headphones! They are amazing noise cancelling and only the Apple Airpod Max’s do that better. The sound quality is top notch as well. The best part though, is how light and comfortable they are. And this is where they out class the Apple Airpod Max’s, and it’s not even close. My choice for at home headphones are the Sony XM500’s. For airport and flights, it’s the Apple Airpod Max’s because of their elite ability to cancel out noise. However, if you can only afford to buy one… you’re best bet is the Sony’s because of everything they offer along with the much lower price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KharyG, Excellent! We're pleased to hear that you are enjoying the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Cant stop dancing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged from the Beats Studio 3 which constantly pulled my hair and hurt my ears after extended use. Love the sound quality and noise cancellation. Sucks i have to share these with my hubby lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi storepickup123, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
CT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build and ar the top in sound across the board in this category. Also has the best interface and transition between connected devices I have used. On my best buy list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CT44, it is very nice to know that you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
The best Sony headsets by far!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the absolute best I am using them right now as I am making this review and they are awesome. You should definitely pick up a pair of these yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjRaptor, That's awesome! We are glad to hear that our Sony WH1000XM5 noise canceling headphones are the best for you. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Would recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphonea have great noise cancelling and are great for blocking out noise in busy areas such public transport. They have great sound quality for music or podcasts and come with a study case to protect them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonH,
That's very nice to hear! We're glad that you're enjoying the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Wh1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.399 dollars and they look very simple compared with the price. Excellent noise cancellation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Good but not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling on these headphones is amazing. But the sound doesn't feel right, its missing base and sometimes can sound a bit low. They're definitely overpriced with cheap quality material. They also stain very easily, any minor oils on your hands will stain them. Constantly having to wipe off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, We're glad that you like the noise canceling function. We're also sorry if the sound quality did not meet your expectation. You can customize the sound to your liking using the Sony Headphones Connect app, it has an equalizer to fine-tune your music.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life
Exclellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelation and comfort. The blue colour looks especially pleasing. I forget to charge them for days yet they still have over a day's worth of battery in them each time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quibids, You've made a right choice and we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Multiple piercings approved!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great if you have multiple piercings! The cups don’t irritate or put pressure on your earrings. I love these, my only complaint is I wish the band had better cushioning. The top of my head gets sore after listening for a couple hours and doesn’t go away for a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayla,
Thank you for your time writing this review. We're glad you like the WH1000XM5. However, we are sorry if you are experiencing discomforts while wearing the unit. Please make sure to wear the headset properly. Adjust the length of the slider and orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first over ear headphones since the late 90's and i love these great sounds and excellent noise cancelation. Works great for when im studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisS,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
luvv ittp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sooo goood! help me a lot from the noise in the plane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Embeer, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Superior Noise Cancelation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have beats powerpros, apple air pod 2s, trek aftershockz, and have had other nc bose noise canceling headphones over the years. These are my favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexJ, Thank you for your perfect star rating! We're happy to hear that the WH1000XM5 is your favorite pair. Thank you for choosing Sony. Erin