Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best you can get straight from box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best lounging or flying headphones you can get, no complaints but the Sony headphone app could be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi andrew, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sonys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my partners use these everyday. We love them! We did have to put stickers on them to differentiate between who's and who's
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelJ,
Thank you so much for sharing your experience with the WH1000XM5! We're thrilled to hear that you and your partner enjoy using them every day. The idea of using stickers is fantastic! Customizing them adds a delightful touch for organization. Thank you for selecting Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. I got them on a whim and am so pleased. The noise cancellation is the best when using it in the city.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitziNS, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Pair Of Headphones Better Than Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. By far the best in the market. Vocals are crisp and clear. The only reason I'm not giving it 5 stars is because I would have liked to have the option to manage my bass a bit which this set doesn't have a great deal of, but I truly respect the audio balance of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HOOPJOHNSON, Thank you for your review of the WH-1000XM5!. We're thrilled to hear that you find them to be the best in the market with crisp and clear vocals. We appreciate your feedback regarding the bass management options. While the WH-1000XM5 is designed to provide a balanced audio experience, we understand the desire for more customizable bass settings. Your input is valuable to us, and we'll consider it for future improvements. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love them! Sent chills through the body.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent chills through the body when I first heard reggae dancehall on them! Amazing! I would definitely recommend to a a friend! I had the wh-H900N and upgraded to these. They are awesome! Worth $400 easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oleg, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best version yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over the ear feeling and high quality noise canceling. I had the previous two models and would say that this is an improvement!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaM, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best in class for ANC and comfort.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to ANC it's more of like a intelligent ANC because it adopts to the environment pretty good especially in flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasheerahamedS Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Still a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ok so far but i still had to buy small ear plugs to help drown out the noise. I work around airplanes i need complete noise cancelling
I would recommend this to a friend- Pros mentioned:Sound quality
Good product by far
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality control with nice noise cancellation technique. The only downside would be the non-fold-able structure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KC666, Thank you for the feedback on your experience with your WH-1000XM5! We're glad you like the overall quality and exceptional noise cancellation of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the non-foldable design and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony head phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal i like the product thank you best buy…….
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RodelM,
Thank you for choosing Sony!
We're beyond pleased to hear that you found a great deal on the WH1000XM5 and that you like the product! Thank you for your kind words about our Best Buy team; we're always here to help. Enjoy your new headphones!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best audition from headphones. This is my first time not buying apple headphones, and I will never go back since this is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Good quality headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones the only thing is that the sound leaks through pretty loudly. The features on the app are great too! The battery lasts a long time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DestinyH, Awesome! We're glad that you are enjoying the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Better than Bose!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, quality, and noise cancelling features; lots of sensors; outstanding ratings on comparison websites; way better than Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartyB,
You definitely made the right choice! Your satisfaction with the amazing sound quality, noise canceling function, and touch sensor controls is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Rain39
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The sound quality and noise cancellation on these are great and perfect...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RainelA, Excellent! We're delighted to hear that you like the sound quality and noise cancellation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Revolutionary Sound
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Putting these headphones on takes my leisurely music listening to another level, my soul truly ascends listening to bladee with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi glitr, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
10/10 recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are really noise canceling like they say! I've had them for a while and i recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitlinE, Amazing! We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Top Tier Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them great NC and sound could use more bass not for working out in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuincyB, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Supreme X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features, such as volume-mute control by just touching the side. The sound quality is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieT,
We appreciate the 5-star rating and we're glad to hear that you love the smart features and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. They're the best headphones that I have had. Noise cancellation is nezt level and the details of each song, amzing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headset but…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio on this headphone is very impressive. My only issue is the build quality, specifically the ear cushions. They feel very cheap and I can already tell by just few uses that they’ll deteriorate really fast. If you’re an avid headphone user I wouldn’t recommend this because of the cushions. You’ll think that for something this expensive Sony will take their time to ensure that the build quality is fantastic .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ilaw, Thank you for choosing Sony. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. We appreciate your feedback and input on our headphones as this will help improve our product.
Regards,
Carl