Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
A Worthy Upgrade.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So to start I had the MX3 before I bought these and I loved those headphones for sure but after some time I decided it was time to buy the MX5 and honestly I'm upset I didn't buy these way sooner because they're the same as the MX3 but BETTER.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avery, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Big fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan have had the xm3 and the xm4, xm5 is best one yet. Use for 10-12 hours a day. Makes multiple devices much easier!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS, Awesome! We're glad to hear from a loyal Sony customer such as yourself. And good to know you're enjoying the excellent battery life and multipoint connection feature of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Best headphones i ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equalizer and just the headphones in general are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XM555,
Thank you for the 5-star rating! We're happy to hear that you like the equalizer function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
GREAT HEAPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THESE FOR TRAVELING. TERRIFIC SOUND AND GREAT NOISE CANCELLATION.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billcap59,
Thank you for the positive feedback! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. As always song headphones are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShashankS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The perfect gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife for her birthday. She loves these headphones. Loves how simple you can operate them. Loves how tapping the right headphone cup you can play the music or stop it. Swipe up or down controls the volume. Just all atound a great headphone and they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungSavage,
That's awesome! Thank you for the purchase and we're happy to hear that your wife loves the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The quality of the noise canceling and how clear the sound comes out is amazing. I would recommend these headphones to anyone looking for new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV, That's great to hear. We're also pleased to hear that you love the noise canceling and sound quality. We appreciate your recommendation and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, would definitely recommend them as they work extremely well especially when the environment around me is really noisy and trying to sleep or study!
I would recommend this to a friend - Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones turned out to be the best for what I was looking for. They block out the sound that was distracting for me. I mostly use them for listening to music and they make listening to music great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cherry, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes the best headphones available. Easy to set up and use, great for airplane travel and sound spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wassman1, We're glad that you like the ease of setup, use, and sound quality. Th WH1000XM5 is great for travelling. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound, good fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrall these headphones are for anyone who enjoys good sound quality although for the price one may look for other alternatives like the XM4s. If you can snag them on sale Id definitely recommend them. Only complain is they do get a bit warm around the ears if wearing for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ticopapa,
Thank you for sharing your feedback on your experience with your Sony WH1000XM5. While we're glad you like the amazing sound quality of the unit and how it fits your head, we regret to hear you're having some heat discomfort when wearing the headset due to the tight seal over the ears. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts on this article for instructions on how to wear the headphones correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
I hope this helps and thank you for choosing Sony!
Marco
ANC strength option needs to be added in update
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3+ weeks with the XM5's, it would seem like the Noise Cancelling has a *"high"* and a *normal* mode based on the Noise cancelling auto optimizer **(not talking about adaptive sound control)**. The *normal* mode is what it sounds like most of the time. The *"high"* mode only seems to come on when the outside volume passes over a certain threshold. Try this. Get the xm5s and put them on and take note of what you can hear in the normal mode. Then, play some loud sound or put your head right up against running water or something loud and continuous. You'll notice the sound profile changes and the outside noise is reduced even further. You might even feel pressure on your ears/ that plugged up feeling. I really don't like not having full control over the ANC. I'd wish that the software team could give us more settings to control how strong we want the ANC to be at any given moment in addition to what we already have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colby,
Thank you and we appreciate your feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Best of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best. The touch controls are amazing and you put your hand on top of the right ear cup and it lowers the volume and noise cancelling so you can talk without removing them. Audio is incredible and the App you will actually will use. so many pre-sets and customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jochy, Amazing! We're pleased to hear that you are enjoying the features, sound quality, noise canceling function, and use of Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ANC over the ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Sony Headphones in the past. They wee great. These are a major upgrade. Excellent all around. They do the best job of cancelling low frequency noises that I have experienced. Think foot steps and door closing stuff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Bill'sHPhones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.superior for listening to music. Clear with a slight bass edge overall. Perfect for my taste in music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillD,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Comfortable and great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for completing school work in a noisy environment it’s comfortable on the ears for long wear. I wear them for hours without them weighing on my ears and head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaitlyn, this is great! We're also glad that you are enjoying the noise canceling function and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony wh-1000xm5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. It connects easily and lots of amazing features. There are occasional sound drops but they are very rare
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyJ, Thanks for the 5-star rating! We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony xm05
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good! I use them at the gym and at cafes for noise cancellation, but also have the option to press one of the buttons to listen to sounds around me in case of an emergency.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helen,
It's lovely to hear your positive feedback! Glad to know you are enjoying the amazing Noise canceling function and Ambient sound mode of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Amazing headphones for studying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are super comfortable and great for college students when studying. I got them to study in the library before class and I have never had a bad experience with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techgirl, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great sound quality and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. The only thing I don't really like is the headband is not as comfortable as my previous WH1000XM3 headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryououki, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin