Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Noise Cancelling Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5 are a must have for the person who enjoys their music isolated away from outside disturbances and surroundings. Their noise cancelling processing can't be beat. Paired with Sony app allowing the user to bring out the exact style of audio with the built in EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dragion, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
10/10 would recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly real good and comfortable. Best on the market for a reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brain, Fabulous! Thank you so much for your fantastic review! We're thrilled to hear that you find the WH-1000XM5 headphones to be both comfortable and the best on the market. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Weight
Superb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb. Very light. I was debating on APM but these are far better from fashion and tech perspective. And I am an all-Apple person. Get these or Momentum 4 or the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .This is great, Awizzo! We're delighted to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound cancelling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these while i work and do hw to keep from getting distracted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferG, Awesome! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Best headphones ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have completely changed my life, they are amazing. I just wish they would fold inwards and water resistant but they make it up in comfortability and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM, We're delighted to hear that you're enjoying the features, compatibility and quality of your headphones. We appreciate your star rating and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Incredible headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible!! I had an older version and upgraded to these. The construction…the sound…the features. Love being able to cover the right ear to hear outside noises. Just a great product!! You won’t regret it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babywynton,
This is definitely a great choice for an upgrade! We are very glad that you like the amazing sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best I’ve owned. I enjoy the transparency mode when talking or having to be aware of my surroundings and the sound cancelling is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerssonG, This is nice to hear! We're also glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
These are excellent!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible. They sound great and are constantly updating their product so it sounds even better. 100% recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalB, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone. Best noise canceling I’ve ever experienced. Unfortunately, I had to return because of Apple ecosystem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abdu, Thank you for the positive review! We're glad you appreciate the top-notch noise canceling of the Sony WH1000XM5. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality
Top quality headphones but tiny inconveniences
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For someone who has never owned premium headphones these are amazing, the noise cancelling is great and the sound is definitely better than the $20 ones. The 2 things that bothered me was when the noise cancelling was on it would feel weird when not playing anything. The second thing was the charging cable being way too small. But overall these headphones are really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hipo23, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! If the effect of noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Sound quality
Sony beats the rest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones you can get sounds is amazing and the noise cancellation works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chana, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly eliminates background noise! So far I have used them cleaning around the house and I can’t even heard the vacuum! I would definitely purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaP, That's great! We're very happy to hear you were able to eliminate the vacuum noise and still hear the awesome sound quality this unit delivers. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling was so good you couldn’t hear anything talk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tpm492, Thank you for the amazing review! We're glad you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Nice one
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, good sound, but I personally had a problem - after 1-2 hours of use my ears start to hurt from the pressure of the headphones themselves. Maybe it's just not my headphone format
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, BohdanZ,
Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony. Have a nice day!
-DIegoV
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best all around headphones, would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusDy, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Super Comfy Crazy good Sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some people dont like that they dont fold. Its not a big deal for me. Sound is amazing and you can wear them all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyM, Thank you for the positive review! We're thrilled to hear you like the amazing sound and all-day comfort of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Best gym headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. Use them in the gym all the time. I can’t use anything else
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeanteQ,
Thank you for choosing Sony!
We're truly heartened to learn that your WH-1000XM5 headphones have become your go-to choice for the gym and that nothing else compares for you. It’s great to know they deliver the sound and comfort you need during your workouts—thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say this is the best investment I’ve ever made. Literally cancels all the noise around me, studying and everything in between. Battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndaniZ, That's awesome! We are thrilled to know that you like the noise canceling feature and battery life of your Sony WH-1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Exceptional sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very pleased with these headphones. Every so often they will have trouble pairing or switch to active listening mode. But it's not been to much of an issue. Overall a great pair of headphones with exceptional sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleR,
That's great! We're glad to hear that you like the sound quality of the headphones. Update the software of your headphones using the Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Thank you for choosing Sony!
-David
Durable headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great overall headphones and I like how lightweight they are also the battery life is great. However I had some issues with talking to someone on the phone with them. I have people tell me they can’t hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maliah,
Thank you for considering Sony products.
We appreciate your feedback and are glad to hear you enjoy the lightweight design and battery life of the WH-1000XM5. We sincerely apologize for the issues you’ve experienced with phone call audio and that others have difficulty hearing you.
We strongly recommend following the steps below to help resolve this:
1. Verify Audio Settings:
For Android Devices: During a call, tap the speaker or Bluetooth icon and select "WH-1000XM5 Hands-Free."
For iOS Devices: During a call, tap the audio icon and select "WH-1000XM5 Hands-Free."
For Computers: During a call, right-click the speaker icon on the taskbar, open sound settings, and select "Headset (WH-1000XM5 Hands-Free)" from the output dropdown list.
2. Firmware Update to Version 2.4.1:
Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
3. Reset the Headset:
This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
4. Initialize (Factory Reset):
Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred