Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones! The noise canceling is the best in the market no doubt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, great! We're glad you like the noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best mowing accessory ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using earmuffs and buds for years. These headphones are hands down the best for blocking noise and listening to tunes while mowing. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmark,, Great! We're glad that you are enjoying you're new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Feel and quality not upto the mark
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have a very cheap plastic touch to it. Dows not feel premium for the price point. Could have been better but the sound quality is something that makes up for it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello unbox2000,
Thank you for considering Sony products.
We sincerely appreciate your candid feedback regarding the WH-1000XM5 headphones. We’re sorry to hear that the material quality didn’t feel as premium as you expected for the price. This is not the standard we aim to deliver, and we take your concerns very seriously. We truly appreciate you pointing out both the areas where we can improve and the strengths in sound quality. Please rest assured that your feedback will be shared with our dedicated Sony team for a thorough review as we continue working to make our products even better.
Best regards,
-Fred
Sony M5s were fine while I had them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but I did not have opportunity to fully test. The M6 arrived at BB while I was in Cali and I immediately upgraded to M6.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise-canceling! Fit comfortably over your ears, especially with earrings. Great sound quality and easy to connect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustineB, This is great to hear! We're also glad that these headphones fit comfortably and you're enjoying the sound and ease of connection. Thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth It!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation with very cool features on the app. Great price and as an employee with a store discount even better!! Only downside to it is for exercising it can be annoying to have on a little as its more fit for relaxing comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the amazing noise cancellation and cool new features of the app. While the XM5 headphones are primarily designed for immersive listening experience, we understand that they may not be the ideal choice for intense physical activities. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality they are far better than the previous Xm4 in my opinion and they allow me to enjoy the songs I like in better ways
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregorioT, We're thrilled to hear that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best headphones ever.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones!! 10/10 quality of music and everything you hear from this device is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mesfer,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great, but not Excellent!
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Mids were a highlight of the listen. Could use some more impact in the lower frequencies. Very clear low end, but not as impactful as I'd like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyT,
Thank you for your time writing this review! We glad to hear that you like your WH1000XM5 headphones. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Sound quality may also vary depending on the source that you are playing. If you haven't yet, please download and use the equalizer settings on the Sony Headphones Connect app to fine-tune your music to your liking! For more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, that easily pairs up with Samsung TV. The headphone volume could be better, as in louder, but still a great quality sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GJ52, Awesome! We're glad that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are soundproof and have perfect audio I feel like this was the best headphones that I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikaR thank you for the kind words and we’re glad you like the product! Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Comfort
Comfortable and stylish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like how comfortable they are and how you can tap the side of them to control things like sound and you can skip or go back on songs. They also look very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maxk, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Perfect for Studying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. I mainly use them for studying which is perfect, I can block out any noise if I need to or change the settings to allow for ambient noise if I'm studying with friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaO, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
BEET SONY HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. They do a really good sound quality and I really like the price is pretty good compared to the AirPods Max and features are really cool. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJP222,
Thank you for the 5-star rating! We're glad to hear that you're enjoying the sound quality and liked the price point of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Extraordinary sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound unlike many. The price is premium and so is the product. If you're looking for extraordinary sound quality, this will satisfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julio, Thank you for the 5-star rating! We're thrilled that you like the exceptional sound and premium quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing sound in a light package
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute insane quality for the price if you can snag them on sale, I’m in love with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin Awesome! We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. These things are extremely impressive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMills,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great listening experience and the best noise cancellation among the headphones I have used so far. Would definitely recommend buying this!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harsha, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Just a little too big but sound quality and look are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieV, we're glad you like the sound quality and the design of our industry-leading noise canceling headphones. We appreciate your feedback regarding the size of it. Thanks for choosing Sony! ~Earl
Solid product, But not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I had was with comfortably. Which I found them to be extremely uncomfortable. However, thats just me. To each their own, as I’m sure no two heads are the same. Try them on before you buy, that was my only mistake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jonesy,
Thank you for choosing Sony!
We appreciate your feedback on the WH-1000XM5 headphones. We're sorry to hear that you found them uncomfortable. To enhance your experience, we recommend exploring this helpful article on how to wear headband headphones correctly for optimal comfort: https://www.sony.com/electronics/support/articles/00282845.
We hope you find it helpful!
Best regards,
-Fred