Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are unbelievably good. I am shocked. I was going to get the apple air pods iPods. I don't know the big ones but these are much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Get it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased mid-tier tech. I decided to spoil myself. Everything is great about this device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Get this headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great headphones. I waited to write this review for sometime because I had to make sure and I have to say best purchase ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PriscillaA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, noise cancellation is a 10! Sound and comfortable feel when wearing them is a 10!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonMcelroy, This is great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony wh1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this Sony head phone. I like when someone talking to me and I can put my right hand over the head piece to lower the voice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickokas, Excellent! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Love the built quality and the sound that provides. Comes with a case that i can attach to my backpack for an easy carry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinO, Amazing! We're pleased to hear that you like the build, ease to carry, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my older boys. They love the sound on these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Juan! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, the best noise canceling headphones ive ever had. Nothing compares.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorumarin, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between this and the Apple AirPods max this is by far the better Choice. Sound quality is good and I love the function features on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleksandroA, You've made an awesome choice! We're glad you love the great sound quality and overall features of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were absolutely amazing, the anc and the sound quality were great. I only wish they weren’t so expensive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RakanA, Great! thank you for your perfect star rating! We're also glad that you like the noise canceling and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best ANC headphone son the market. You have tonuse EQ to make them sound better but thats a minimal step. Get these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robtech Awesome! We're glad that you like the noise canceling and use of EQ to make the sound better. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling and sound quality is near perfect, 4 stars because it is quite prone to distortion when you connect it to things other than your phone that can go higher in volume, and even when you connect them to your phone wired sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi denorx, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Sony XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the xm4 and they got stolen so upgraded to the xm5 . What I love about these headphone is that I rarely have to charge and when I do it is only for 30 minutes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinL, We're so glad to hear you are enjoying the features and excellent battery life of our industry-leading, noise-canceling headphones WH-1000XM5. We're so sorry to learn about what happened to your previous model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Best headphones I own.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing, my go to for when I'm working out, doing chores, or for traveling. Great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConnerC, Thanks for sharing your experience. We are thrilled to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best headphones you own. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Love it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent product noise cancelling work awesome in airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
AMAZING!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and NC. Amazing sound quality. Able to use at work and can also hear coworkers clearly when i enable that function lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GGRG, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Good quality headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are dope! Use it all the time. Just wish the price on these things were a bit more justifiable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iali21, We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried rhe Sennheiser - Momentum 4 and the HD 660S2 wired unit. For my listening taste, the Sony MX5 was the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surravi7, We are glad to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best for you. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Get them now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones EVER. Not only is the music so crisp, but it also does a great job blocking out my mom’s voice!! I can finally be in peace without her asking me to look at her Facebook memes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
DO NOT BUY SONY HEADPHONES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound fine, but there is a known flaw in the engineering of the headphones. After 10 months of use, the hinge randomly cracked, and now the headphones are unusable. This is such a known issue that they have collaborated with another company to repair the headphones at the customer's expense. While online it is allegedly listed for those whose break happens "out of warranty," when you actually seek a warranty repair, they say it constitutes physical damage and is not covered. THEY WILL NOT STAND BEHIND THE PRODUCT OR HONOR THE WARRANTY. Buy literally any other brand- these are not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaPo, We're sorry to hear about your situation. This is definitely not the experience we wanted you to have. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case ID :
-Craig