Customer Ratings & Reviews

I don’t regret the upgrade. These headphones are a beast. They connect pretty quick and don’t loose connection when switching back and forth with 2 devices.

The Sony WH-1000XM5s are hands down the best over ear ANC headphones of 2022. If you’re seriously considering purchasing a pair, you know the features they boast. I’ll simply touch on the things that stand out and the reasons that made me want them so badly. - The vegan leather earcups are incredibly soft and supple. Combined with how lightweight the headset is overall, I barely notice them even after hours of listening. - Sound quality is great for any genre of music, but if you have preference you can customize the sound profile using the equalizer in the app. - The Headphones Connect app works well. Lots of customizability here. - With two noise canceling processors and eight microphones, the noise canceling is unmatched. - The XM5s can pair to two Bluetooth devices at once using Bluetooth 5.2, which is perfect for people who want to switch seamlessly between a phone and a tablet (or any other device for that matter). - Battery life is fantastic! Sony claims 30 hours on a full charge. The three minute charge time for three hours of playback is accurate and great for people who may neglect to keep their devices topped off. - Speak to chat is novel and super convenient. If you're listening to music and start talking to people nearby, the XM5s will pause your music and switch to ambient sound without the need to hold your hand over the ear cup as was required in the past. Once you’re done speaking, your music resumes, again without any user input. - Sony did a nice job of hiding the capacitive sensors in the ear cups so they are no longer visible, as they were with the XM4s. These enable auto play/ pause when you take the headphones off. Is there anything not to like? As you probably know, the XM5s are expensive. This is definitely a luxury product. You do get what you pay for, though. They’re also not as portable as previous WH-1000 models. The XM5s don’t fold at the hinges so the included case is bigger and less conspicuous. That being said, the case is high quality, protects the headphones well, and has a magnetic insert for storing the charging/ aux cable. Overall, I’m in love with these headphones and will be using them daily for a long, long time.

I LOVE THEM like fr fr my favorites ive been using them all day and i showed my girlfriend the headphones and she love it too best buy got everything you need

Its good but still has room for improvement. Very amazing headphones

Got them for my partner for xmas, he loves them so much! So easy to adjust and the app used to set them up to your liking was also easy to use.

Good product, except for on day one the foam ear coverings had gotten deep creases near the bottom of the ear; I am concerned that these will split open sooner rather than later.

My only complaint is the case I wish it was smaller and more travel friendly, and if you wear the headphones for too long they might get uncomfortable.

I love these headphones. I meditate with them work with them. Do everything with these. If you’re in the market for some, this is the place.

Excellent product, i never one of this before and I been like a year this those and still work really good

I would say this is the best headphones so far in this price range ! Lovin it

Sony WH-1000XM5 rocks! Killer noise cancel, sleek style. Perfect for vibes and travel!

Its everything as promised. Im still learning how to use them cause im old:) but so far so good!

I'm so happy with the product, my boyfriend use it all the time

Best Buy Always gets me the best headphones for my studies. They recommend the best.

These are great headphones with many amazing features! 10/10 would recommend.

One of the greatest headphones I’ve purchased it’s pricey but if you got money to spend on headphones these are it.

Sounds the same as the previous model. Over still good quality just feels cheaper.

They sound great but they have cracked by the speakers and are no longer wearable. Sony says the aren't covered by the warranty. Wont buy anymore of these had them 7 months

I've only had the headphones for 6 months and the plastic on the headband portion is peeling, the plastic/metal that connects the headphone to the heandband is broken rendering the left side useless and the speak to chat option will randomly turn on causing my music/sound to stop playing whenever it picks up me speaking or outside noise. Battery life is horrible, dies very quickly even after charging. Meanwhile I had my bose headphones for 2 years with no problems. I regret changing to sony, the only reason I did is because the cushion fell off of my bose (i didnt know they were replacable) and I didnt like the design for the new bose that came out. However due to this extremely poor experience with sony I will be going back to bose!

There’s little to complain about with the MX5 headphones. They are comfortable and sound phenomenal. The biggest gripe would be the purchase price, but if you are looking for the best in class noise canceling with superior audio quality, these demand consideration. IN THE BOX The headphones come in Sony’s eco friendly packaging. Inside the packaging you’ll find the headphones in their case. The case has a large-ish footprint, but it feels slim. It’s made of high quality, durable materials. Unzipping the case you’ll find the headphones. They don’t fold like previous models (hence, the larger case) but the ear cups turn to make them flat. Inside the case is a magnetic flap that opens with a gentle pull that reveals a USB-C charging cable and 3.5 MM to 3.5 MM audio cable to connect your headphones to an audio jack. Unlike my older Bose models, the audio cable plug is full size on both ends of the cable. (making them interchangeable). SETTING UP If you wanted, you could simply charge these headphones up, turn them on, connect to your phone and begin listening to music. But I recommend downloading the Sony Connect App as a part of this process. There, you can change some of the noise canceling settings (like adaptive noise canceling, turning off music when someone is talking, or change the EQ levels). More importantly, that’s where you get the firmware updates. I suspect they’re not necessary, but are highly recommended to keep the headphones operating at their best. DESIGN The MX5s updated their design from the MX3 and MX4. They now more closely resemble the new Bose headphones which isn’t really a bad thing. I didn’t hate the MX3 or MX4 designs, nor did I love them. They were headphones. The MX5s, however, look more sleek.But functionality is what counts, specifically comfort. There’s seemingly no metal in these headphones. I’m guessing to keep their weight down. Part of me wishes the band was made out of metal, purely for durability’s sake, but these seem to handle what you can throw at them (within reason of course). You can grab the cans and twist and turn and the headband snaps back into place with ease. The headband is obviously adjustable, like virtually all over the ear headphones. Here there’s no clicking, the band adjusts with virtually little friction as the arms slide in and out of the headband itself. The ear cups are huge. I have a big head, thus big ears, and most ear cups lay partially on my ear which causes discomfort over time. With the MX5s, my entire ear fits inside the cup so there’s no pinch points. I’m not sure if it’s in my head, but my ears feel cooler too. Maybe it’s because they’re not getting squeezed? The cushions feel like some kind of pleather, you push in and and they feel like memory foam (they’re not, but do feel cushiony). Last, I’ll just say that they are extremely light. So much so, you’d have no problem wearing them hours on end if you chose to. I don’t think you’ll ever forget they’re there, in my opinion, no such world exists where you don’t feel like you’re wearing headphones, but it comes close. EASE OF USE If you’ve owned a pair of MX headphones before, the navigation will be very familiar to you. The outside of the right ear cup is touch sensitive. You simply swipe left or right to advance (or go back) tracks, and swiping up and down controls the volume. I very much prefer this design over hard buttons because they have a little room for error in terms of locating any buttons. There’s a power button as well as an ANC button. Turning ANC effectively turns the outer microphones on and projects ambient noise inside your headphones. I try to avoid ever turning ANC off, but I can see where this is a neat or even essential feature for some, especially crossing crowded streets. SOUND QUALITY AND NOISE CANCELING The noise canceling is superb. It’s almost too good. Like, where do we go from here? Or, it seemingly feels so quiet it’s creepy. I don’t put on noise canceling headphones to simply cancel the noise, I use them in conjunction with listening to music or podcasts. But I tried it out and if that’s your thing (literally no noise) then these are the best headphones on the market now. Now, to be fair, it doesn’t eliminate all noise; I could hear a loud passenger jet pass over my head (I’m just a couple of miles from the airport). But everyday sounds essentially disappeared. In terms of sound quality, I have to say it’s great. I’m no audiophile by any stretch, but I can certainly appreciate quality sound. I’ve listened to everything from classical, to rap, to pop to 80s rock. And they all sound terrific. The default setting doesn’t have the deep bass the MX3s and MX4s are known for; the default seems to emphasize the treble and mid range. But if you were missing that deep bass, you can go into the Sony Connect app and can fine tune the EQ or preset EQs to get the sound you preferred. There’s a lot of customization in the app to make everyone happy. I stuck with the default settings because I liked the crisp sound. OTHER FEATURES I previously mentioned the app. It does a little more than push firmware updates and allow you to adjust the EQ settings. Here you can set up Sony’s 360 degree audio features. The headphones, through your phone, examines the shape of your ears and tweaks the settings for optimum performance. Unfortunately, I haven’t tried this feature because (my assumption) there’s a pay wall behind this content (and only select apps support it). Probably the coolest feature is adaptive sound, which tracks how you wear your headphones to optimize the noise canceling and sound settings.You can also turn on the feature that pauses your music automatically if the headphones sense you talking. For example, someone walks up to you and asks you a question while you’re listening to music, it will automatically pause so you can communicate with said person. The music will automatically continue after a set duration of time (which can be changed in the app). While I liked the feature as it was intended, it prevents me from singing along to the music. Once it detects your own voice, when you’re belting out your favorite song, the music will pause. So, unfortunately for me I had to turn that setting off. CONCLUSION There’s tons and tons of headphone options on the market. The Sony MX5s are certainly not cheap. But if sound and noise canceling matters enough to you, this is the pair to get. I’m sure there are other headphones that sound just as good, but you really can’t beat the combination of sound quality, noise cancelation and design. Last, I’ll just say that the case is a tad bigger than previous Sony models or even the Bose QC45, but I didn’t find it to be that big of a deal. It would be nice if they folded up to a smaller package, I have to believe that the Sony engineers had good reason not to. Either way, I wouldn’t let the size of the case or the headphones inability to “fold up” sway your decision to get these or not.