Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Another fine Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned Sony XM3 and XM4 wireless headphones. The XM5 is a significant upgrade with a more refined and neutral sound. However, I don't notice much difference in the quality of noise cancelling, compared to the XM4. The XM5 is comfortable and easy to setup and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby1947, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality, Weight
Excellent , the best in the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Airpods Pro and others from Soundcore. Nothing compared to these ones. The noise cancellation is better. Lightweight and able to control audio with single taps is an advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dragoneyes, Great! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
I am beyond happy with these XM5’s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my Christmas present this year and prior to that I had read all the reviews. I watched multiple YouTube reviews and was convinced this was the pair of headphones I wanted. Oh my goodness! These Sony XM 5’s are replacing a five year set of Bose. I didn’t think it would be possible to say an upgrade over Bose would be this dramatic, but it is! The noise canceling is excellent, and when you download the app and use the 360 Reality Audio, the sound is truly amazing! If you’re in the market, stop into Best Buy and give these a listen. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gmc132psu,
Awesome! Thank you for the 5-star rating and we're glad to hear that you're happy with your new Sony TV. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Better than AirPods Max.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the fence between this and the Apple AirPods Max, I ended up liking the sound better and the battery life on this one as a matter of fact I bought my self one and then I bought my wife one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanP, Great! We're glad that you are enjoying the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
I wanted to like these
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from the XM4 to these headphones might feel more like a headache than an upgrade. While the battery life remains impressive and the sound quality is still great, the noise cancelling feature is inconsistent. There are times when it feels too weak, and unfortunately, there's no way to adjust it to match its initial performance. The touch controls are more reliable compared to the XM4, but they tend to be overly sensitive. Honestly, considering my XM4 failed after just a year and the buggy experience these headphones offer, I'm likely to switch to Bose when these eventually give out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadTechTips, We are sorry to hear that the WH1000XM5 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Best On-Ear Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the Sony 1000X M3 and I’m really happy with it so far. Music sounds great and the headphones are still comfortable after two hours of consecutive use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pb482,
You made the right choice upgrading to the Sony WH1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones ive had so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm5 are very comfortable even over extended time of use. They also have an amazing noise canceling feature that i use constantly would definitely recommend checking out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownMagic, We're glad that you are enjoying the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sounds quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best noise cancellation in the industry imo and the audio quality is great for the price. I would say you can get ebtter audio quality out of more expensive headphones such as the h95 but the comfort on the sony is the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, We're glad that you are enjoying the the sound quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, they are Sony so quality is outstanding. The only thing that I didn’t like was that the volume even adjusted to maximum levels was quieter than my XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Amazing! We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing Headphones - Best Gift Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these, the sound, the noise cancellation is amazing and the way they turn off and on when you put them on or take them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
We are excited to hear that your son is enjoying the Sony WH-1000XM5 headphones so much, especially the superior audio fidelity and the highly effective ambient sound management. We designed the wear detection feature to add convenience, and it is great to know that functionality is appreciated!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
"Auto" features need work. Connection issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to like these headphones but there are some major issues that cannot be looked past. I primarily use these for work as I work alone around woodworking machinery all day. I previously had the Bose quitecomfort 35s for 6yrs and loved them but when they eventually wore out, research led me to try these out. Needless to say, due to the machinery the noise cancelling abilities were my primary concern The good: The sound quality is great, they are very comfortable for extended wear, the app is easy to use and control the headphones The irritating: The noise cancelling ability unfortunately did not meet that of the Bose quitecomfort 35s, don't get me wron it works pretty good, but just not as good which was disappointing. The "auto" features are an absolute annoyance and Inded up turning it off. It would detect I wasn't wearing the headphones even when I was. Constantly having to go back to my phone while I'm working to connect them again. The hand swipe features are cool but they are so sensitive that additionally while I worked it was constantly changing the volume or song when I never intended to. Like it reacts to ANYTHING touching them, not just your hands. The strech strap from my respirator would activate it. The BAD: Not sure if they purposley made the headphones not work right for samsung but, it a huge thing for me. I often work 12-15 hrs a day, take care of the kids and normally am not able to have any time to myself or watch a show until around 10 p.m. obviously, I use the headphones as to not wake anyone in the house up. Unfortunately, for whatever reason the headphones do not time up with the tv and play the sound in an insane reverb/crazy feedback. Its hard to explain but it sounds like its using the sound from the tv to communicate in morse code. I have up to date smart TV and have NEVER had an issue with ANY of my other bluetooth headphones on all of our TVs, and wouldn't you know it. The headphones do it on ALL 3 of our samsung TVs. So, to me to make a product that isnt compatible with the most popular brand of electronics is a HUGE foul. Overall, they sound great when they're working properly and the auto features arent doing whatever. To me they are VERY MEH. Ill have to just go back to the Bose 35s, theyre better than their newest models as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gearhead485, While we're glad that you like the sound, ease of using the app and comfortable to use, we regret that the noise canceling function did not meet your expectations and not working properly with your Samsung. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd love to help you troubleshoot your problem and turn this into a better experience.
First, please ensure that the software installed is updated with version 2.1.0. If the effect of noise canceling is not sufficient, please also try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://www.sony.com/electronics/support/articles/00267839
For other issues you've encountered, we also recommend resetting/initializing the headphones and check if the issue is resolve.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Solid performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both incredibly comfortable and good sound! The features that it comes with are very nice. Great for those that want an all rounder headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Thank you for the positive review! We're glad you like the comfortable fit, good sound, and overall features of your Sony WH1000XM5.Thanks for choosing Sony! -Sam
GREAT HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT. HIHLY RECOMMEND. BOUGHT THESE FOR MY SON FOR CHRISTMAS HE LOVES THEM. WE ONLY PURCHASE SONY PRODUCTS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great quality Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones!!! The noise canceling on these is awesome and they also look very aesthetic. I can go weeks without having to recharge these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaS, Awesome! We're thrilled to hear that you are enjoying the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Stays on during workout. Love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaridG,
Perfect! We're glad that you like the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't just hear music with these babies, but you experience it in a whole new way. I threw them on, sat back, closed my eyes, listened to songs that I've heard hundreds of times, and noticed things in each one that I've never heard before! I even find myself listening to music that I would have never listened to before, just because it all should so amazing in these things. I've had decent pairs in the past, but it's mind-blowing how big of a difference a quality set of headphones makes. Then, I booted up my PC, and was able to hear both it and my phone at the same time. Let me tell you, games on these sound almost too good. A character talk behind me, and I almost turned around in real life thinking they were there. And the noise cancelling... My wife, daughter, and son we're all screaming at me, and I didn't hear them at all! Thank you Best Buy and Sony for saving my sanity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, amazing noise cancellation, and you're having an enjoyable listening and gaming experience with your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Easy to set up,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, great sounding, love i can cover up one ear to pause music and listen to my spouse's features. Easy to set up. Comfortable to wear. Highly recommend this wireless headphones for all to have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Amazing! We're thrilled to hear that you are enjoying the sound, comfort, features, and ease of setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Luxury headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancelling ability. Very comfortable, probably the most comfortable headphones I've had. The app isn't terrible and not required after initial set up, but still fun to play with occasionally. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zavala, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5 Wireless Noise-Canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Canceling is excellent - couldn’t be any better! Comfort is very good. Sound quality is also very good. Perhaps a bit bass heavy, despite attempts to limit the bass and accentuate the midrange and treble. Despite this, I would definitely recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobB, Fabulous! We're glad that you are enjoying the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Wh 1000xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation can barley hear anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl