Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome. I can listen to podcast while mowing the yard. I wear glasses and they still seal up for the automatic noise cancelation to work.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RoyB!
We are thrilled to hear that you think your WH-1000XM5 headphones are awesome!
It's wonderful to know that you can successfully listen to podcasts while mowing the yard, which is a true testament to the power of our industry-leading noise cancellation. We are also delighted that the earcups still provide a great seal, allowing the automatic NC to work effectively, even while you wear glasses.
Thank you again for choosing Sony to bring tranquility to your chores!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Foldability
Step down from XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had XM headphones since XM3. I work as a programmer and use these headphones at least 5hrs+ per week day. After work, I head over to gym for another hour of usage. I have been using these headphones for a month. I've always appreciated good and clean noise but noise cancelling is my top priority I am comparing this to my XM4s which I've had prior to these and used it in exact same conditions and usage for more than a year. Noise cancelling is not good at all on these headphones. I can hear my colleagues more almost clearly. I had to double check the settings multiple times so far to make sure noise cancelling is actually on. When I go to the bathroom at work and turn on the vent, you can clearly hear the difference in the amount of vent noise that gets in. When I have my head down, its loud, when I am washing my hands, its not as loud. It is a small one person bathroom so its not the distance. It is all this AI crap that they use now and the AI is trying to decide how much it is supposed to let in or out. XM4s would just keep everything out and that was that. This is super annoying that the amount of noise cancellation just keeps changing when you move 2ft... As I am just writing this, I just head my colleague move his mouse, while these are on my head... Not a keyboard click, but he just lifted his mouse and put it back down... 15ft away from me... wow ... total crap at this price point if you ask me. Noise cancelling seems to equal to how well the pads are covering your ears added with whatever you are playing and to me that is not noise cancelling... This whole using AI to adjust noise cancelling idea is a total bust. They should have improved what was on XM4s not re-write what was working. Enough about the noise cancelling, or the lack there of, let's talk about battery. It is also not superior to XM4s. At the end of a work day, XM4s would have more than %50 easy, these go down to %30 and when it is time to go to the gym, after 15 minutes or so, they are down at %20... Comfort You can clearly see in the pics that the XM4s have more padding. These cover around my ear more but they are more pushy kind of squeezing it Mobility As others stated, these don't fold. It has a bigger footprint. Loose point there too Conclusion These are not an upgrade to XM4s. There is a slight improvement on the sound I will give you that XM5s but it is not worth it since XM4s are already an amazing sounding pair. I will most likely going to return these and get XM4s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shaggy, while we're glad that you like the sound quality of the XM5, we regret that the noise canceling function, comfort, and design did not meet your expectation. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
These lightweight headphones are beautifully finished in newly developed soft-fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You can also slide the left and right slider to adjust the length of the headband for comfortable listening experience.
If the effect of the noise canceling is not sufficient, please check the following:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort
Incredible headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is second to none, and so is the ANC and Transparency, the audio is great as well. The black ones do collect grease from your skin and hair pretty easily, go with the silver ones if you have a choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
LOVE THEM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery life is sooo good! and they are different options for sound adjustment through the app. the only thing for me i’m not used to any pressure on my head so had to used to that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jazminerodz, Thanks for the positive feedback! We're glad you like the sound quality of the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks for choosing Sony! -Craig
You need these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two out your old lady's complaining with these noise blocking headphones , amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
Thanks for sharing your feedback with us! It brings us great joy to hear that your new WH-1000XM5 are making such a difference at home. We’re glad we could help bring a little peace and quiet to your space while providing the high quality sound you were looking for!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
The Best for Noise Cancellation and Call Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason to buy these is noise cancelling and call quality. They considerably outperformed my Air Pod Max's, especially the microphone. I was surprised, that the microphone quality is also considerably better than my Air Pod Pro 2's. It is very nice to be able to adjust the level of transparency. Their sound quality for music is good, but not really better than the Air Pod Pro 2's (if you fully configure them). Without question, Air Pod Max's sound better if music is your main focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Top notch head phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these 2 years ago. These are the best headphones I've ever owned. I use them 24-7, from the office to the gym and around the house. They've fallen off my head and hit the ground numerous times. And still, keep on ticking. Unparalleled sound quality. With the best noise canceling you'll ever hear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimK, Great! We're pleased to hear that you are enjoying the sound, noise canceling, and overall quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound for me when I use movie and music envy time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, PhongL!
We are so pleased to hear that you are happy with the sound quality of your WH-1000XM5 headphones for both movies and music. We designed this model to deliver exceptional audio, providing a rich and immersive experience for all types of content. It's rewarding to know that they are meeting your expectations every time you use them.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! I love the ability to turn the noise cancelling feature on and off, so I feel comfortable wearing them while walking outside and will still hear when someone is behind me. The app is easy to use, and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homer, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. The sound quality and comfort are amazing. The noise cancellation and transparency work really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi melody1612, We are glad to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. You can always customize the Equalizer setting from the “Sony | Headphones Connect” app to personalize your listening experience. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Great Headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones ! Sound quality is outstanding and comfortable to wear for long periods of time. I would definitely recommend these headphones to anyone who listens to music, makes long phone calls etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JR2020 We're glad that you are enjoying the sound, comfort, and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and look. Noise cancellation works great and I just love the look of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ayumi,
We are thrilled to hear that you are loving the premium look and the industry-leading noise cancellation of your new WH-1000XM5 headphones!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. You have the ability to adjust everything in sonys app. Extremely comfortable to wear for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichealR,
Very nice! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I own the previous headphone and notice a significant improvement. Sound quality is perfect as well as noise canceling
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Excellent Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality! My husband's an over the road truck driver and he swears by these things. Doesn't feel heavy on his head after several hours of wear and doesn't put a lot of pressure on his head, as compared to the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrinaLaChica, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality, Weight
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a bit on the pricy side but they are very good quality, lightweight, great noise cancellation. I goneslty prefer these over the bose headphones for the weight and confort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PapaScorpio,
Fabulous! We are truly delighted to know your satisfaction with the incredible sound quality, very comfortable fit & lightweight design, industry-leading noise canceling feature, and superb performance of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Noise Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancellation! Def recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kari!
Thank you so much for sharing your feedback with us! We are truly wonderful to know how much you're enjoying the sound quality and noise cancellation feature on your WH-1000XM5 headphones.
Thank you for choosing Sony. We appreciate your recommendation!
Best regards,
Estefany
- Pros mentioned:Sound quality
Awesome if you can take hot ears
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My beige flag is that I didn't like these headphones. I know, everyone else loves them but they just got too hot for me around my ears. I returned them and went back to my Bose QC 45. The sound and noise cancelling were great though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyD,
Thank you for the feedback. It is unfortunate that the unit had to be returned. We're glad to hear that you like the sound and noise canceling of the headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the headphones for my wife for Christmas and she absolutely loves them. Great fit, great noise cancellation, great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AthraS, This is a great Christmas gift idea! We're very happy to hear that your wife loves them. And good to know you appreciate the comfortable fit, excellent noise cancellation, and overall quality of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! The sound is great and the comfort is top notch!! I thought it would be tricky flying with them because of the longer case but I didn’t have an issue at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demi,
Thank you for the purchase! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David