Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really light and comfortable to wear. Sound quality is also top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Asaph,
Thank you for choosing Sony!
We’re honored to hear that you find the WH1000XM5 headphones light and comfortable, with top-notch sound quality. Your thoughtful comments inspire us to continue delivering products that enhance your listening experience with both comfort and exceptional audio performance.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best Noise Canceling Headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I’ve touched. Lots of customization to fit your listening preferences, and an extremely long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PMat,
Awesome! Thank you for the accurate review. We're glad that you are pleased with the over-all features as well as the long battery life of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great for the gym
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty loud and comfortable but the only downside is the fact that one little touch on the sides and it pauses or thinks your trying to talk to siri. Other than that I absolutely love them. Perfect noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nyyy, We're glad that you like the loudness, comfort, and noise canceling function. You can adjust or change the touch control settings using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I am enjoying using them, great for the gym. The noise cancel is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .HI user851610,
We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great Headphones Comfort and Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them recently for a trip and enjoyed them very much. The comfort and sound were great! I also enjoy the ability to touch the ear piece to allow conversations without taking off the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtis,
You made the right choice! We're glad that you like the comfort, sound quality, and touch functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really great at noise cancelling. So good that you can’t hear someone talking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strawberries,
We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Super sensitive sensors, easy fix, immaculat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was frustrated with how sensitive the sensor controls were because I wanted them for the gym but then learned they can be turned off by downloading the app, it’s been an amazing sound experience. I do wish there was a version with actual buttons for physical activity purposes but I’m not complaining this the best sound experience I’ve ever had for when I want to be in my zone & forget the world! 9/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALS7, thank you for your feedback. We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for everything but working out!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the headphones while studying but they are not for working out! They slip off my head constantly & when I’m moving my arms with weights the headphones think I’m trying to change the song, etc. so the music is constantly being interrupted. The music sounds great though & the noise canceling option works extremely well! Great for studying but not for working out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElishaT, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional sound quality and excellent noise cancellation of your headphones. Having read your review regarding the fit and waterproof performance, these headphones have great cushioning and adjustability. This will help the headphones stay on your head while working out. These will work great for you while working out “Non-Hardcore”. That being said, these headphones are not specifically designed for sports activities as the unit is not sweat resistant. If the proximity sensor part inside the left unit housing gets fogged up or there are water droplets on it due to condensation or humidity from sweat, etc., wearing detection may not work properly. We recommend you practice caution when working out with these headphones so they don’t fall or become damaged during your exercise. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Most comfortable headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear, great sound quality. however it starts feeling heavier if wearing it for more than an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PankajP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and sound with amazing battery life and noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianV, Awesome! We're glad that you like the sound, battery life, noise canceling, and overall quality. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10, honestly was considering the air maxs but I am so glad I went with these! Amazing sound quality and comfort for a lower price, I use them everyday!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YarizP, Fantastic! We're thrilled to hear that you are enjoying the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, headphones crazy good sound quality would recommend great birthday gift. Great gift in general.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChananelT,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the WH-1000XM5 headphones and their incredible sound quality. They really do make a special gift, whether for a birthday or any occasion! We designed them to deliver an immersive listening experience with top-tier noise cancellation and comfort, so it’s great to see they’re living up to your expectations. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
+A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product highly recommend.. battery life is excellent. Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TitoR, We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great anc, very comfortable on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrMark,
Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphone if you don’t have a small head
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, have been working great for me. Bluetooth connectivity is also really good, but the fit is slightly lose on my small head, so probably not a good choice for people with small heads cause it slips off especially during workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FarwaI, Thanks for the feedback. While we're glad you like the sound quality, we're sad to hear that it didn't fit you well. Make sure to adjust the headband slider accordingly to prevent it from falling off. Enjoy and thanks for choosing Sony. -Craig
Work great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I needed. Perfect for the drumset that I just bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottC,
Thanks for the review! It brings us great joy to hear that these WH-1000XM5 are exactly what you were looking for. It’s awesome to know they are a great match for your new drumset!
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Sound quality
Great headset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and fine detailing. Noise cancelation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, VazraviratP! You definitely made the right choice with these headphones. We're thrilled to hear that you appreciate the exceptional features and exquisite sound quality of the WH-1000XM5 headphones! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Definitely recommend !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the gym, I use it daily and has the best noise cancellation to just lock in and keep all the noise out and just jam out !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SummerP,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day! -DiegoV
- Pros mentioned:Sound quality
Good ANC, Terrible Build Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC on these are honestly some of the best I've ever used. However, the sound quality is a bit lower than I expected. The build quality of these are also absolutely horrendous as they have broken from just sitting on a shelf of an extended period of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliC, thanks a lot for sharing your feedback with us. We're glad to hear you’re enjoying the noise cancelling on the WH‑1000XM5s, but we're really sorry to hear the sound and build did not fulfill your expectations. The headphones definitely shouldn’t be breaking like that, so we recommend reaching out to our service center, Encompass, for a low-cost repair: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
For the sound, you might also want to try adjusting some of the EQ settings in the Sony | Sound Connect app, it can make a big difference depending on what you’re listening to.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
Favorite headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Very comfortable! Beautiful color. Only headphones I will use outside of AirPods for gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, CenJD!
We are absolutely thrilled to hear that you are enjoying the great sound and finding the WH-1000XM5 to be very comfortable! We also appreciate you noting the beautiful color—we believe premium performance should be matched by stunning design.
It is especially rewarding to know that the XM5 is your preferred headphone for the gym outside of AirPods. We strive to deliver an exceptional experience that meets the demands of all your activities.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team