Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
XM-5: Great features but poorly constructed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.o preface, I had the XM-3 & XM-4 and was ecstatic when I heard I heard the next generation was going to come out. I had great experience with the previous two headphones and the new design looked phenomenal. It just past my birthday and I decided to upgrade, so I purchased the XM-5 in the navy color way. The performance is incredible and I love how well the new noise cancellation works. Now I barely used them due to having no time with work and life. Recently I started to use them a little more, now that I have some free time and I found a big flaw. I just took them out my drawer and put them on my head like normal and the hinge that allows the headphones to go up and down broke. Mind you, I have no more than 10 hours on these headphones since I like to rotate with some other ones I have. I felt devastated since these headphones did feel a little bit more delicate than the previous generations. After some research I found this was quite common and a big issue with this model. I reached out to sony customer service and was told there was nothing they could do even with this being a common issue. For more context, I have had them for less then a year and fall under the warranty period. This tarnished the image I had of this model & company since I was such a big fan and couldn't recommend these headphones enough to all my peers. I have reach out to a few of my friends that recently purchase a pair and warned them of this issue. I wish Sony would revise this design and fix this flaw with any up and coming models. Unfortunately I will be switching over to a different brand, since I felt that Sony didn't care about its consumer. After having 3 generations of their headphones, they have finally started to degrade their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gabe, We apologize for the inconvenience that you experienced with your Sony WH1000XM5. While we're glad you like the new design, overall performance, and top-notch noise canceling feature, we’re sorry to hear about the issue you had with the hinge of the WH1000XM5. This is usually not the case for our headphones nor the experience we want you to have. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
It’s still a great product, but…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is as good as the XM4 with better drivers. The regular listener won’t be able to tell the difference between these and the previous XM4. Only thing I don’t like is they went with a thinner top cushion and a cheap organic material for the ear cups which makes it feel more in the 250 dollar range off the get go and not 350-400 dollars. The top cushion will make your head irritated after a while making me have to shift it back and forward. Makes it itchy. They should have kept the width of the XM4’s for the top. Noise isolation is good but I feel like the cheap material is making some sound to come in. This is a stipulation and would have to try the XM4’s again to verify this. Ear cushion could have used a bit more cushion. They are supper soft and push in too much. I’m interested to know more about the XM6 and may return these if they fix some of my preferred things I mentioned otherwise, these will have to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crivrex,
We're sorry to hear that you are having some issues with your WH-1000XM5 headphones. We have noted your input about the thinner top cushion as well as the material and will be sure to forward this feedback to the appropriate department. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
For more details, you may find this link helpful: https://www.sony.com/electronics/support/articles/00282845
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Despite your concerns, we're happy that you like most of the features of your Sony Headphones. Thank you for sharing your feedback and for shopping Sony! -Jess
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like headphones. They have very good sound quality and the noise cancellation is also great when you have to do work or do other activities at home. Personally, I consider it a very good product and I do not regret buying it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenE, That's amazing! We're happy to hear that you like the sound quality and noise cancelling performance of the headphones.. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Use them daily and they’re just as advertised. A little pricey, but they are ultimately the best on the market so you’re paying to have the best headset. I use and abuse them a lot and they’re in good condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabs, thanks for sharing your experience with the WH1000XM5. It is most rewarding to hear the XM5 quality is right what you expected from a top-tier headphones, and their durability is letting you enjoy them as long as you want! Thank you for choosing Sony. Sincerely, -Jenn.
Awesome, With Room for Improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Only complaint is that the EQ is kinda meh, and it needs some tuning to dial it in. It’s a shame the EQ settings don’t work when connected to anything other than a phone with the Sony Headphones app. Other than that, they’re an awesome pair of headphones, but maybe not with the upgrade if you’re already on the XM4s, or even XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Awesome! We're glad that you like the sound quality We'll take note of your feedback regarding the EQ. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
the best of the best
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using each new version, and I am super delighted with these headphones. I love the stereo. I love it. I personally recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoV, we're glad you love your new headphones. Thanks for choosing Sony. ~Earl
Sony Let Me Down—Not Buying Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
No, I would not recommend this to a friendExcellent sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with well balanced and exceptional performance better than the previous design. Its only limitation is not being able to fold
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DheerajR, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Better than airpod max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Sony xm5 first but still returned them for airpod max as there was a sale on Airpods Max. Airpod max were nohwhere as comfortable as xm5, it was like wearing a 1 pound metal rod on my head. got back my xm5 after 2 day. lived happily ever after :p
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Gagan! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
BEST HEADPHONES EVER!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST HEADPHONES EVER!!! You can not go wrong with these. The sound quality. The noice cancellation. The features they provide. All is unmatched!! I would recommend these to anyone looking for a bad to the bone pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome AmberG! We are glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Must have if yoi have tinnitus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lobe this headphone. I have tinnitus and sometimes i need masks my noise from my brian. This blocks everything. Thank you for making this. I am in love and I feel like normal person when I am using this. ❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best noise cancellation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first noise cancelling head phones and I am loving it .i use Apple iPods pro for my gym but the noise cancellation from these headphones are really good when compared to iPods pro . This comes with nice bag to store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyug, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i absolutely loveee these headphones, they have perfect noise cancellation and super easy to use. The volume on these headphones are also so good i definitely recommend buying these!
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, AntonetaM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best noise canceling and volume management I’ve ever experienced, it’s definitely good for when I go to true gym or if I’m trying to relax and it a soft and neat material I definitely Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowardB, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Wh1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.399 dollars and they look very simple compared with the price. Excellent noise cancellation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely fantastic headphones! They are amazing noise cancelling and only the Apple Airpod Max’s do that better. The sound quality is top notch as well. The best part though, is how light and comfortable they are. And this is where they out class the Apple Airpod Max’s, and it’s not even close. My choice for at home headphones are the Sony XM500’s. For airport and flights, it’s the Apple Airpod Max’s because of their elite ability to cancel out noise. However, if you can only afford to buy one… you’re best bet is the Sony’s because of everything they offer along with the much lower price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KharyG, Excellent! We're pleased to hear that you are enjoying the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
WH1000XMH Headband Prone to Break
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! The sound quality is good, the features smart, and the connectivity fairly solid. However, it all means nothing if the headband is prone to break at the hinge, at the cup. Then they are useless. I had the original hinge break, and then paid for a replacement. It just broke too. I did not sit on it, twist it, or abuse it. It just wore out, cracked, and then broke clean through. Now, useless. It is a known and notorious problem for this model, as is Sony's indifference. Google it. Skip this model, buy something else. You're welcome! Ratings based on holding one earcup to your head.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RevMike,
Thank you for considering Sony products.
We’re glad to hear you appreciated the sound quality, smart features, and connectivity of the WH-1000XM5 headphones. However, the issue you experienced with the headband hinge is certainly not reflective of the quality standards we aim to uphold. We sincerely apologize for the inconvenience this has caused. Please know that your comments will be forwarded to our dedicated Sony team for thorough review, as we remain committed to improving our products. We truly value your input and thank you for helping us enhance our customer experience.
Best regards,
-Fred
CT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build and ar the top in sound across the board in this category. Also has the best interface and transition between connected devices I have used. On my best buy list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CT44, it is very nice to know that you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Cant stop dancing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged from the Beats Studio 3 which constantly pulled my hair and hurt my ears after extended use. Love the sound quality and noise cancellation. Sucks i have to share these with my hubby lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi storepickup123, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
The best Sony headsets by far!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the absolute best I am using them right now as I am making this review and they are awesome. You should definitely pick up a pair of these yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjRaptor, That's awesome! We are glad to hear that our Sony WH1000XM5 noise canceling headphones are the best for you. You chose the best brand. Thank you for your purchase. Enjoy! Vincent