Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Outstanding to say the least!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in class. Outstanding sound and comfort. Reasonably priced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAM786, This is great! We're pleased to hear that you are enjoying the sound and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Expensive but maybe worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in the build and sound. Extremely comfortable however, I don’t know if they are worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
LIFE SAVING for my noisy neighbors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have suffered for years from the extremely loud bass music from my neighbors. These are the ONLY headphones that take away the noise. Literally life changing and worth every single penny I spent on them. My husband has the earbud version and has had the same experience. WORTH IT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProgrammingPrincess, We're glad that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphone ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and great experience. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamT, We are thrilled to know that your new Sony WH1000XM5 wireless noise canceling headphones are the best for you. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Sony XM5 > Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Fire
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Headphones Out In The Market,Hands Down Noise Cancellation The Best 7yrs Strong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelD,
Thank you for taking the time to share your thoughts with us. It is truly wonderful to know that you consider the WH1000XM5 the best headphones on the market! We're also so glad to hear that the noise cancellation has been outstanding for you over the past 7 years. Thank you for your long-standing support!
Thanks for choosing Sony!
Best regards,
Stephanie
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation compared to the other versions and great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RubenL,
We’re thrilled to hear that you’re enjoying the enhanced noise cancellation and superior sound quality of the WH-1000XM5! It’s great to know they’re standing out as a significant upgrade for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
The best ones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST ones! Don’t think once just buy them! Great quality!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are better than the last headphones sony put out. Better sound, comfort and anc!sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfiedcustomer, Thank you for the great review! We're very happy to hear you like the excellent sound quality, comfortable fit, and exceptional noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. the noise cancellation is on a different level and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joshua, we're glad you like the battery, noise canceling feature and sound quality of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Top Class ANC Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for 2 years and they're still amazing sounding and noise cancelling headphones. I switch between these and earbuds and I'm amazed every time by how great these headphones are in comparison
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenH, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. They sound better than my older pair of Bose headphones. Just wish they made them with a better material around the ear that had moisture wicking material. I use them when I mow and I tend to sweat and they slide off at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddybhar, We are really delighted to hear you love the incredible sound quality of your these headphones. We value your opinion and we will forward your feedback about the material to the relevant team for consideration and future improvements. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound, customizable sound options and seemless connection to all devices. Comfortable to wear and durabel, too!
I would recommend this to a friendBrand response from SonyListens
Posted .HiEdTo, We're glad that you like the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Best Headphones on the market!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the 2nd pair of Sony M5 I have purchased (1st pair was stolen) and they are the best headphones on the market. Before I bought them the 2nd time around I did hours of research trying to find others at a better price but I always came back to these headphones. Great fit, amazing battery life and so far no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DivinaC, Thank you for purchasing your 2nd pair of Sony WH1000XM5! We're glad you like the great fit, amazing battery life, and overall performance of these headphones. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Sound qualityCons mentioned:Foldability
Likedoo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, it works, they are headphones. Wished they were more transportable like the 4s. Only complaint but better sound and look (personally).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
- Pros mentioned:Comfort, Sound quality
Highly recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these before a flight and I can say they’re a major upgrade from my Airpod Pros! They’re comfortable and the noise cancellation is phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vinkenzieny! Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
- Cons mentioned:Connectivity
Incompatible with Apple and PS5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem I have with these headphones is that they don’t connect with the PlayStation Bluetooth. Both Sony products and I feel this is very inconvenient. There is also no way to find them with an Apple product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cisco,
Thanks for posting your feedback on the WH1000XM5 headphones!
We understand and appreciate your frustration with these specific issues, especially as they relate to other Sony and Apple products. You've brought up two very important points, and here is some information on each:
1) PlayStation Bluetooth Connectivity: The WH-1000XM5 headphones do not support a direct Bluetooth connection with the PlayStation console. While they are both Sony products, PlayStation consoles are designed to use their own proprietary wireless connection for controllers and dedicated gaming headsets (such as the INZONE or PULSE series) to ensure a stable, low-latency audio experience crucial for gaming. As a workaround, many users have success using the included 3.5mm audio cable to connect the headphones directly to the PlayStation controller.
2) "Find My" Feature with Apple Products: The WH-1000XM5 does not support Apple's "Find My" network. However, we do offer a similar feature within the Sony | Headphones Connect app. This "Find device" feature can help you locate the headphones if they are connected to your phone and within a short range.
We understand these limitations can be inconvenient, and we sincerely appreciate you bringing them to our attention. Your feedback is very valuable to our product development teams as we continue to improve our products and user experience.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Nice Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. Great sound, very comfortable, but stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PVishal,
We're delighted to hear that you find the WH-1000XM5 Headphones to be awesome! We appreciate you noting the great sound, comfort, and stylish design.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Better sound control
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling with better over the ear that's not hard on th ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jatuh, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market! True noise canceling. Amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thanks for the 5-star rating! We're so happy to hear you're loving the XM5 headphones! Their noise cancelling and sound quality are top notch. We hope you have amazing moments with them!
Thanks for choosing Sony.
-Eliab