Customer Ratings & Reviews

Thank you for your fantastic review, EdwardS!

We are so pleased to hear that you are enjoying the great sound quality of your WH-1000XM5 headphones!

It is especially rewarding to know that the Noise Cancellation worked good while flying. We designed these headphones to provide maximum tranquility, making travel and noisy environments much more enjoyable.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Awesome! We are so glad to hear that you are enjoying your new headphones IsraelA! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hello Mony,

Thank you for choosing Sony!

We are thrilled to hear that you found the product to be excellent, with great quality and exceptional performance. At Sony, we are committed to providing exceptional audio experiences, and we are thrilled to hear that our WH-1000XM5 headphones have gone above and beyond your expectations.

Best regards,
-Fred

Hi MeganP, Thank you for giving the WH1000XM5 a perfect rating! We're very happy to hear you like the comfortable fit and excellent sound quality of this headset. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi SurfaceBook3, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi MoisesM, it brings us great joy to hear you're loving the incredible sound and all-day comfort of your new Sony WH-1000XM5 headphones! Their top-tier noise canceling really makes them ideal for all your on-the-go listening. Thank you for choosing Sony! Best regards, -Dominick

Hi Jgonzalez94, Amazing! We're very pleased to hear you like the lightweight and comfortable design, long battery life, and overall features and performance of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Daena, That' great to hear! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig

Hello VirgieN, We are glad to hear that you love the noise canceling feature of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent

Hi RobertG, Thanks for leaving us such a great review on the WH-1000XM5! We are really delighted to hear you're satisfied with the incredible sound quality and overall fit of your WH-1000XM4 Wireless Noise Cancelling Headphones. Good to know you point out the easy Bluetooth pairing that is also noteworthy. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess

Hi booty, We're glad that you like the sound quality and noise canceling function. We're also sorry if the headphones slip. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM5 has a slider that can be used to adjust the length of the headband.

Should you need further assistance,please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi edz2891,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad that you are happy with your WH1000XM5 headphones. Nice to hear that you are enjoying the clear sound quality, noise cancellation, and supplied accessories of the unit. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hello Papiloxs, thanks for the five-stars rating! We are beyond pleased to hear that you're enjoying the impressive sound quality of the WH1000XM5 and its industry-leading noise cancellation function! Thanks for choosing Sony! Sicerely, -Jenn.

Hello Charger, We are happy that you like the amazing sound quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent

Hello JorgeH,

Thank you for choosing Sony!

It's a true pleasure to hear that you've upgraded from the WH-1000XM4 to the WH-1000XM5! We're thrilled to know that you're enjoying the clear sound quality. With cutting-edge technology and thoughtful design, these headphones offer an exceptional audio experience. Your feedback means a lot to us!

Best regards,
-Fred

Hi Joey, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and long-lasting batter life of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony! -Jess

Hi James, Excellent choice! We are glad to hear that you are now enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Thank you for your review, FredrickC!

We are delighted to hear that you consider the WH-1000XM5 headphones to be excellent!

It's also wonderful to know that you had such a positive experience with the salesperson at the store. We value our retail partners and are always pleased to hear when their staff are knowledgeable and professional, helping customers make the perfect choice.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ampersand, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi PeeWee, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin