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Customer Ratings & Reviews

Your price for this item is $298.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 5939 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 5,939 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best value and quality headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great over the ear headphone that is comfortable, has good noise cancelling, and high quality sound. Mahalo Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 808shopper,
      Awesome! We're happy to hear your enjoyable experience with the great sound quality, comfortable fit and noise canceling features with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones I've owned!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoyed purchasing this. Got this headphones for the lowest price during Black Friday deals. The sound quality was too good. The equalizer is an additional boost but it requires some effort to get the best sound with the right settings. Just keep playing around with it until you get it right.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sriram We're delighted to hear that you enjoyed your purchase. We also appreciate that you like the sound and features. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great For the price

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones and great quality audio absolutely in love

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DavidM,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Gym head phones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for the gym and they have worked great and have good bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, EliJ,

      Thanks for the great review and the 5 stars rating! We are glad that the Headphones adapted so well to your needs and are what you were looking for! With an Ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones out there

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in the market. Sony is the brand to go. This headphones are worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EstebanS,

      Thank you for choosing Sony!

      We’re honored to hear that you regard the WH-1000XM5 headphones as the leading choice in the market and recognize Sony as a trusted brand. Your endorsement of the product’s quality and value is greatly appreciated. Thank you for your thoughtful feedback and for placing your confidence in our technology.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Good sound

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound amazing and fit really good oh my head aswell as they fit over my esrs so my ears dont get too hot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aydan, Thank you for your review! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They are awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far my second favorite headsets (AirPods Max is my favorite). The ANC is top notch and the sound is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi performa64, Great! We are glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Dope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones very comfy! Minimum 20 characters review

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jared,

      Thank you for choosing Sony!

      We are delighted to hear that you find the WH-1000XM5 headphones amazing and very comfortable. These headphones are designed with your comfort in mind, with soft-fitting leather ear pads that provide a nice, snug fit around your ears. In addition, the WH-1000XM5's advanced noise-cancelling technology and long battery life make them perfect for extended listening sessions. We hope you continue to enjoy the exceptional sound quality and comfort of your new headphones.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a perfect entry level headphone for music lovers, the noise cancellation was perfect I couldn’t hear anything once it was on. It felt like I was in my own little world! And the ability to turn on ambience mode with just a touch of a finger without pulling out my phone is the cherry on top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tuan, Thanks for sharing your awesome experience. We are glad that you loved your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable and the sound cancelling is amazing. Best headphones I’ve ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carley, we're glad you like the comfort and sound of our product. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item recommended sound good is the best good conection

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC, thank you for sharing such a positive review! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everything. Love the sound cancellation and interface controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JasonH! Thank you so much for your five-star rating! We're thrilled to hear that you're enjoying the WH1000XM5. It's fantastic to know that its industry-leading noise cancellation technology and user-friendly interface are enhancing your experience. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fit great! Sound quality is excellent! Worked great on the plane!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi apple, we're glad you like the sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sony - Head Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for Money.. great product.. enjoy listening to music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, UmeshB!

      We are so glad to hear that you are enjoying the music quality and value of your WH-1000XM5 headphones. We designed them with our Integrated Processor V1 to deliver a truly immersive sound experience, so it’s wonderful to know they are hitting the mark for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, cloud-like comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve compared this product to Bose and Apple (QC 35, and pro max). These headphones come out on top, although by a surprisingly small margin. Unsurprisingly, Sony wins out on noise cancelling. A noisy plane, with a little bit of music, is completely drowned out. Fantastic for sleeping! Soundscape, this is largely subjective, but the area feels small.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yeahthatsme, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter uses it everyday. Great sound quality and battery life. Strongly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 12345, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Quailty is excellent. Sound quality great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM5 Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. Recommended. Sounds great and long battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EzekielH,

      Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound quality, Comfortable to wear, effectively blocks ambient noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Anniversary Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for husband for our anniversary and he loves them! Says they work & sound great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NinaC,

      We are delighted that the WH-1000XM5 headphones were a perfect anniversary gift and that your husband is enjoying their great sound and performance.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US