Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
BEST HEADPHONES EVER!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST HEADPHONES EVER!!! You can not go wrong with these. The sound quality. The noice cancellation. The features they provide. All is unmatched!! I would recommend these to anyone looking for a bad to the bone pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome AmberG! We are glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Must have if yoi have tinnitus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lobe this headphone. I have tinnitus and sometimes i need masks my noise from my brian. This blocks everything. Thank you for making this. I am in love and I feel like normal person when I am using this. ❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best noise cancellation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first noise cancelling head phones and I am loving it .i use Apple iPods pro for my gym but the noise cancellation from these headphones are really good when compared to iPods pro . This comes with nice bag to store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyug, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
WH1000XMH Headband Prone to Break
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! The sound quality is good, the features smart, and the connectivity fairly solid. However, it all means nothing if the headband is prone to break at the hinge, at the cup. Then they are useless. I had the original hinge break, and then paid for a replacement. It just broke too. I did not sit on it, twist it, or abuse it. It just wore out, cracked, and then broke clean through. Now, useless. It is a known and notorious problem for this model, as is Sony's indifference. Google it. Skip this model, buy something else. You're welcome! Ratings based on holding one earcup to your head.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RevMike,
Thank you for considering Sony products.
We’re glad to hear you appreciated the sound quality, smart features, and connectivity of the WH-1000XM5 headphones. However, the issue you experienced with the headband hinge is certainly not reflective of the quality standards we aim to uphold. We sincerely apologize for the inconvenience this has caused. Please know that your comments will be forwarded to our dedicated Sony team for thorough review, as we remain committed to improving our products. We truly value your input and thank you for helping us enhance our customer experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Wh1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.399 dollars and they look very simple compared with the price. Excellent noise cancellation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i absolutely loveee these headphones, they have perfect noise cancellation and super easy to use. The volume on these headphones are also so good i definitely recommend buying these!
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, AntonetaM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best noise canceling and volume management I’ve ever experienced, it’s definitely good for when I go to true gym or if I’m trying to relax and it a soft and neat material I definitely Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowardB, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely fantastic headphones! They are amazing noise cancelling and only the Apple Airpod Max’s do that better. The sound quality is top notch as well. The best part though, is how light and comfortable they are. And this is where they out class the Apple Airpod Max’s, and it’s not even close. My choice for at home headphones are the Sony XM500’s. For airport and flights, it’s the Apple Airpod Max’s because of their elite ability to cancel out noise. However, if you can only afford to buy one… you’re best bet is the Sony’s because of everything they offer along with the much lower price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KharyG, Excellent! We're pleased to hear that you are enjoying the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
CT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build and ar the top in sound across the board in this category. Also has the best interface and transition between connected devices I have used. On my best buy list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CT44, it is very nice to know that you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
The best Sony headsets by far!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the absolute best I am using them right now as I am making this review and they are awesome. You should definitely pick up a pair of these yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjRaptor, That's awesome! We are glad to hear that our Sony WH1000XM5 noise canceling headphones are the best for you. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Cant stop dancing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged from the Beats Studio 3 which constantly pulled my hair and hurt my ears after extended use. Love the sound quality and noise cancellation. Sucks i have to share these with my hubby lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi storepickup123, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
luvv ittp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sooo goood! help me a lot from the noise in the plane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Embeer, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
The best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones and love it. Comfortable and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sangeetha, Thank you for the positive review! We're glad you love the comfortable fit and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Would recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphonea have great noise cancelling and are great for blocking out noise in busy areas such public transport. They have great sound quality for music or podcasts and come with a study case to protect them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonH,
That's very nice to hear! We're glad that you're enjoying the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Connectivity
TONS OF CONNECTIVITY ISSUES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for a year now. While the sound quality and comfort are pristine, there are connectivity issues almost every time I use. It randomly disconnects, beeps, pauses my music, skips a track, does everything I don’t want it to do. Turning off gesture controls sometimes makes it better, but I did not shell out 400 bucks to compromise on basic comfort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoogleFiend,
We deeply apologize for the inconvenience you're experiencing with connectivity issues on your Sony WH-1000XM5 headphones. This isn't the experience we aim to provide, and we're committed to resolving this for you.
Here are some steps you can take:
Please try the troubleshooting steps outlined in this guide to address connectivity issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
Software Update: Make sure your headphones have the latest software by performing an update.https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html?search=software%20update%20
If the problem persists after trying these steps, we recommend reaching out to
our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience and efforts in troubleshooting the problem. We look forward to improving your experience!
Sincerely,
Maria
- Pros mentioned:Sound qualityCons mentioned:Price
Good but not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling on these headphones is amazing. But the sound doesn't feel right, its missing base and sometimes can sound a bit low. They're definitely overpriced with cheap quality material. They also stain very easily, any minor oils on your hands will stain them. Constantly having to wipe off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, We're glad that you like the noise canceling function. We're also sorry if the sound quality did not meet your expectation. You can customize the sound to your liking using the Sony Headphones Connect app, it has an equalizer to fine-tune your music.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life
Exclellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelation and comfort. The blue colour looks especially pleasing. I forget to charge them for days yet they still have over a day's worth of battery in them each time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quibids, You've made a right choice and we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first over ear headphones since the late 90's and i love these great sounds and excellent noise cancelation. Works great for when im studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisS,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Multiple piercings approved!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great if you have multiple piercings! The cups don’t irritate or put pressure on your earrings. I love these, my only complaint is I wish the band had better cushioning. The top of my head gets sore after listening for a couple hours and doesn’t go away for a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayla,
Thank you for your time writing this review. We're glad you like the WH1000XM5. However, we are sorry if you are experiencing discomforts while wearing the unit. Please make sure to wear the headset properly. Adjust the length of the slider and orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pure bliss. reimagined music experience. top notch noise can cancellation. Had a pairing problem once, but it never happened again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeepakS,
Thank you for the review and we're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David