Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Why you need to purchase this?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones 9/10 It has an awesome feature to change the way you want to listen to music and don't forget canceling noise, but why not a 10? She was 10 months old then, but unfortunately the head support needs a bit more support, it could fall off if you like to run a lot.I think it’s a very well headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We're very grateful for this positive feedback! Glad to hear you like the excellent noise cancellation of your new Sony XM5. To ensure a comfortable and stable fit, try to adjust the left and right slider of the headphones. And the step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise blocker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good. Blocks out other noise great. Sturdy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandysue, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones were terrific at first until it started to give me headaches and ear pain when I use it for 2-5 hours. Over all, the sound quality and connectivity was amazing. I would recommend if using to the gym, having a walk, etc. Don’t have the volume to high people could hear what you're listening too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahM, We appreciate your feedback and we're glad that you like the sound and connectivity. There are several reasons why your ears may hurt when putting on or wearing headphones:
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, ANC and lightweight! Perfect for audio or movies.
I would recommend this to a friendBrand response from SonyListens
Posted .HiBompers, We're glad that you like the sound quality, noise canceling function, and lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Get them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones you can possibly get! Love them and even use them for the gym. They are not sweat resistant, but as long as you wipe them down and not do a crazy sweating workout you’ll be fine. Sound quality is amazing, even grabbed a pair for my wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndresV, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market right now, Great sound quality, The best active noise canceling Better than apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JutonMerlin, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
best so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second gen (I skipped XM4) and my favorite so far. It's great that you can connect with two devices at once via bluetooth, though this operation feels less than polished at least when moving between MS teams on a laptop, and your phone. I like that you dont need a separate mike b/c the sensitivity on this mike is superb and people can hear you even with an A/C activated in the same room. The 30 hour battery life and fast charging means it will outlast you on an given day. I would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tdnb, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing sound and comfort to match!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have amazing sound quality and the comfort is beyond compare,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scotch Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent purchase; recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my needs exactly. Very good sound. Sturdy and well made. Noise canceling intuitive to use and extremely effective. Got great, clear and honest feedback from Best Buy as I reviewed noise-canceling headphone options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielW, We're glad that the headphones fit your needs. We also appreciate that you like the sound and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These pair of headphones have very good sound quality along with very good battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great headphones for music and gaming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. I can listen to music and answer calls through Bluetooth. Lastly, these are great headphones to use with a PS5. You have to use the aux cord to connect to the PS5 controller. Afterwards, you can hear the game and talk to friends in party chat. Great Purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tone, thank you for the 5-star rating! We're glad to hear you're enjoying your WH1000XM5 headphones for music, calls, and even PS5 gaming. It's great that you're using the aux connection with the controller for full in-game and party chat audio–that's a smart setup! Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Comfort, Sound quality
Highly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones! Comfortable and superior sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, Good to hear that you like the comfort and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Don’t hesitate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After many seraching reviewing was doubtful but after using for a month for travel and and gym it has been the best product with no regret. Battery is insane, lasting as promoted of 30 hours. Very comfortable and great noise cancellation with adaptive sound feature. Phone app is very user friendly and very resourceful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for sharing your experience! We're thrilled to hear that the headphones have exceeded your expectations for both travel and the gym. It's great to know that the battery life, comfort, noise cancellation and app features have been so helpful.
In addition, these headphones support High-Resolution Audio playback, ensuring high-quality sound and include a Google Assistant feature.
We appreciate your detailed review and hope you continue to enjoy using them!
Thank you for choosing Sony!
Sincerely,
- Stephanie
- Pros mentioned:Sound quality
Happy Husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise canceling headphones do exactly what they are intended to do. He got these after wanting to purchase them for 6 months. He was extremely excited to wear these and I didn’t understand why. He is smiling more I’ve noticed especially when I talk to him about work of even more when it’s cleaning day for me. He seems very satisfied with his experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebecaP, Excellent! We're pleased to hear that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb product and amazing battery life. In order to truly enjoy this product, purchase a plan with tidel and see how good these headphones can get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaranR, Thank you for the great review! We're thrilled to hear you're enjoying your new Sony WH1000XM5 and its amazing battery life. The WH-1000XM5 headphones are known for their excellent noise-canceling capabilities and high-quality audio performance, which can enhance the listening experience with any high-fidelity music source, including Tidal. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Not As Good As Reviewers Say
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony XM5's are good, but probably not as good as you think. The main issue is the sound quality, it sounds mediocre, or even bad without spending hours tuning it. iPhone users are more likely to be not happy with the quality due to a lack of a third party EQ, and Android users are still trying to find out how to make these pair of headphones worth the money. Also unmentioned by many online, or YouTube reviewers is AutoANC instead of having ANC working full force all the time. I can be next to a person speaking and hear every word they say with music playing. When ANC kicks in, it's honestly barely noticeable. I still need my music very loud to hear over the loud environment. Ambient mode is okay, I'll use it if I have too but, I usually take off the headphones. Fortunately, the XM5's are light and have a nice, rubberized finish that I like. I have big ears, and comfort over 3+ hours is great. And, the lack of folding doesn't personally bother me. Overall, I think I should have gotten AirPods Max whenever I don't hear the ANC work.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great ANC cans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good lightweight ANC headphones. Have the WF1000XM5s too. Was a choice between this and the new Bose QuietComfort Ultras. I preferred the comfort and headband of the Ultra, but the mic quality and aware feature by covering the right earcup is very convient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
Love the headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, boyfriend loves them and raves about them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Kiran!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are amazing and that your boyfriend is raving about them! It's fantastic to know that he's enjoying the premium listening experience.
Thanks again for choosing Sony and sharing such positive feedback!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sensational
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional! The headphones sound quality without any input from the app sound great and with they Sony headphones app they are beyond my expectations. The equalizer makes fine tuning your preference in sound is amazing. One tap connecting works perfectly, and you can connect with 2 devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Best sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. Light weight and the way it fits is grewt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reshina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl