Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Price
Sony head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounds great can’t hear anything outside but price is high
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AuGie, Thank you so much for your review! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
5/5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far i’ve had them a week & they’re so good! the sound & noise cancellation are honestly the best that i’ve had but i can only compare to beats & a $60 headphone from amazon. Would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizbethH, We're glad that you like the sound and noise cancelation. Thank you for choosing Sony. Erin
Great Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift and they loved it. The bass was awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieR,
That's wonderful to hear! We're delighted your gift recipient loved the WH-1000XM5 headphones and found the bass awesome. Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing top quality I have zero issues with these headphone anyone who chooses to make the purchase will not regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorS, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Really good just a bit pricy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound quality overall is great, ambient noise is good just you need to lower music volume, the touchpad on the right headphone is my favorite feature, one complain i have is that the ear foam is not thick enough but overall if you have spare money i would definitely recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroR, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sweet, rich sound. Comfortable to wear. Easy Bluetooth connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, DougB! We are extremely pleased to hear you are satisfied with the amazing sound quality, fast & easy Bluetooth connectivity, and very comfortable fit design of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Great Quality, Great Sound!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title above says! And a great battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoid, We're glad that you are enjoying the sound quality and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't decide if I like these, and considering their cost, I guess that means they weren't worth it (to me). The audio is OK and the nose cancelling is good, except the software that gets installed with them on my phone causes the nose cancelling to turn on and off seemingly randomly. It's distracting and runs the audio quality and experience. If I don't move my head, they sound great. After wearing them for about 20 minutes they start to hurt my ears... not great. They come with a nice case, thats cool. The ear cuffs are touch control sensitive which sounds like a cool feature, but adjusting their position on your head will cause your audio playback to do weird things... not cool. Meh
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RevelBerry, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. You can find this link helpful in Auto NC Optimizer:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html?search=noise%20canceling
When wearing the headset, we recommended checking this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever made by Sony, great value. Battery works for more time than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reinaldo, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
a life changer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lemme tell you. These are AMAZING! I’ve been coming from the lower end version of Sony headphones and these are night and day different! I was debating betweein the Airpod Max and the XM5s - this has an IP rating that Apple doesnt have which is well needed because my ears get damp and moisty a lot! Regardless, It’s super comfortable and amazing! Props to Sony for an amazing product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diaocean, amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Don’t Hesitate
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were definitely worth the investment. I bought them for my husband and he loves them. Sound quality is awesome as well as the noise cancellation. I would definitely recommend. Great value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerbilT, This is great! We're glad that you love the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sounds like im blocking the world
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first put these headphones on, I’m gonna tell you right now you can’t hear nobody wants to turn these on the world around you just silent that’s to me everyone have their own opinions but when I put these on, I feel like I am inside of a bubble, where no one can pop it and disturb me from it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chigga901, Amazing! We're very happy to hear you're enjoying the excellent noise cancellation of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Head set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound is good and enjoy the item and the price is good got it on sales
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user575053, Thank you for the wonderful feedback! We're glad you're enjoying the sound quality of your Sony WH1000XM5. It's great to hear that you found the price to be good. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good quality sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for tv listening so I am not looking for headphones of audiophile quality, just clear dialogue. Sound quality is great so it meets my needs. A little pricy so I hope the plastic holds up and does not start breaking like my last pair (a different brand).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SCCL, Excellent! We're delighted to hear that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, Great connectivity Battery live outstanding Best sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julian, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, superb sound snd extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamL, Good to hear that you are enjoying the comfort and sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, true noise cancelling which is a huge deal. They can run warm, but the quality is worth it. They do shut off if you take the headphones off and lay them down so you need to have a stand to hang them on or be prepared to scramble to put them on your head and engage the "on" button on if someone calls, all at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankT, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Weight
no big difference than 4 but looks better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.compared to xm5, much lighter and feels like battery life is longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great quality headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great quality headphones and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jordy!
We are absolutely thrilled to hear that you are impressed with the WH-1000XM5 headphones! It is incredibly rewarding to know that you recognize the really great quality and the excellent sound performance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Noise Quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing noise cancellation is good quality. I love my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeeReGr,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the exceptional noise cancellation and sound quality of your WH-1000XM5 headphones. Your feedback is invaluable to us as we continually strive to enhance our products and services.
Best regards,
-Fred