Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The election better is so much.i loved es la mejor elección
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reggy,
Thank you for the 5-star rating and enjoy your headphones. Thank you for choosing Sony!
-David
Best headphones ever.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t regret the upgrade. These headphones are a beast. They connect pretty quick and don’t loose connection when switching back and forth with 2 devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seyni, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, WeightCons mentioned:Foldability, Price
Stunning
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5s are hands down the best over ear ANC headphones of 2022. If you’re seriously considering purchasing a pair, you know the features they boast. I’ll simply touch on the things that stand out and the reasons that made me want them so badly. - The vegan leather earcups are incredibly soft and supple. Combined with how lightweight the headset is overall, I barely notice them even after hours of listening. - Sound quality is great for any genre of music, but if you have preference you can customize the sound profile using the equalizer in the app. - The Headphones Connect app works well. Lots of customizability here. - With two noise canceling processors and eight microphones, the noise canceling is unmatched. - The XM5s can pair to two Bluetooth devices at once using Bluetooth 5.2, which is perfect for people who want to switch seamlessly between a phone and a tablet (or any other device for that matter). - Battery life is fantastic! Sony claims 30 hours on a full charge. The three minute charge time for three hours of playback is accurate and great for people who may neglect to keep their devices topped off. - Speak to chat is novel and super convenient. If you're listening to music and start talking to people nearby, the XM5s will pause your music and switch to ambient sound without the need to hold your hand over the ear cup as was required in the past. Once you’re done speaking, your music resumes, again without any user input. - Sony did a nice job of hiding the capacitive sensors in the ear cups so they are no longer visible, as they were with the XM4s. These enable auto play/ pause when you take the headphones off. Is there anything not to like? As you probably know, the XM5s are expensive. This is definitely a luxury product. You do get what you pay for, though. They’re also not as portable as previous WH-1000 models. The XM5s don’t fold at the hinges so the included case is bigger and less conspicuous. That being said, the case is high quality, protects the headphones well, and has a magnetic insert for storing the charging/ aux cable. Overall, I’m in love with these headphones and will be using them daily for a long, long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakingindanorf, we're glad you love our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THEM like fr fr my favorites ive been using them all day and i showed my girlfriend the headphones and she love it too best buy got everything you need
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoV, We are glad that you love your new Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but still has room for improvement. Very amazing headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MagicHeadphone, Glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my partner for xmas, he loves them so much! So easy to adjust and the app used to set them up to your liking was also easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurynC, Wonderful gift! We're glad that he loves using his new headphones and ease of use and using the app. Thank you for choosing Sony. Erin
Foam ear coverings creasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, except for on day one the foam ear coverings had gotten deep creases near the bottom of the ear; I am concerned that these will split open sooner rather than later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MarkR642,
Thank you for your purchase and we're glad to hear your satisfaction. We'll take note of your feedback. Thank you for choosing Sony! - Marco
A good investment but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the case I wish it was smaller and more travel friendly, and if you wear the headphones for too long they might get uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edely, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Headphones from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I meditate with them work with them. Do everything with these. If you’re in the market for some, this is the place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LaurenL, Perfect! We're pleased to hear that you are very much satisfied with your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Amazing Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i never one of this before and I been like a year this those and still work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarimeP,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say this is the best headphones so far in this price range ! Lovin it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshokbalajiB, We're glad that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5 rocks! Killer noise cancel, sleek style. Perfect for vibes and travel!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DariaG, We are glad that you are happy with your best headphones ever, the WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great Over The Ear headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its everything as promised. Im still learning how to use them cause im old:) but so far so good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonM,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're glad to hear your satisfaction with your new Sony WH1000XM5. In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you.
You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
The best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so happy with the product, my boyfriend use it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngieP, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Best Buy Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Always gets me the best headphones for my studies. They recommend the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NBpanda, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones with many amazing features! 10/10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeresaM, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones I’ve purchased it’s pricey but if you got money to spend on headphones these are it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Faisal, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds the same as the previous model. Over still good quality just feels cheaper.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony WH100OXM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but they have cracked by the speakers and are no longer wearable. Sony says the aren't covered by the warranty. Wont buy anymore of these had them 7 months
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Swoll, While we are glad that you like the sound, we regret that the headphones have a cracked by the speaker and no longer wearable. This is definitely not the experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Poor design/quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had the headphones for 6 months and the plastic on the headband portion is peeling, the plastic/metal that connects the headphone to the heandband is broken rendering the left side useless and the speak to chat option will randomly turn on causing my music/sound to stop playing whenever it picks up me speaking or outside noise. Battery life is horrible, dies very quickly even after charging. Meanwhile I had my bose headphones for 2 years with no problems. I regret changing to sony, the only reason I did is because the cushion fell off of my bose (i didnt know they were replacable) and I didnt like the design for the new bose that came out. However due to this extremely poor experience with sony I will be going back to bose!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle,
Thank you for your time writing this review. We're sorry to hear what happened on the headband portion and your dissatisfaction with the features, quality and design of the WH1000XM5 headphones. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris