Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing but noise cancelling is overhyped
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits very well, lightweight and not too tight, feels very high quality and luxurious. The app is super easy to use, and is very customizable to your own personal fit. One thing thats weird is the headphones swivel outwards rather than inwards, meaning the inside of the headphones are exposed when around neck. Thats one thing thats odd, also the case, the flat part is actually the top. Which is funny because you would think that the flat size is the bottom (where it would rest). Just everything feels backwards when it comes to the case and how the headphones swivel. Other than that, everything is great, i love the colors too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garo, Thanks for sharing your thoughts on the headphones. We're glad you like the lightweight design and user-friendly app. We also appreciate your feedback regarding its swivel design/direction. This can help us improve the product in the future. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going back and forth between these and the AirPods Max. I was more on the side of the AirPods Max, because it fit the apple ecosystem. However, I jumped on the Sony train. Great noise cancellation and excellent battery life! The price is also much better than the AirPods Max, but if you want superior noise cancellation, go with the AirPods Max. The other thing is that the XM5’s don’t really fatigue your head after long use. I highly recommend these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KSabet Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best Headphones Out There
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a step up from the Beats Solo I had for over 7 years. These feels more premium and the sound quality exceeds my expectations. Battery life is superb, can go almost a month without having to recharge. What I particularly enjoy is the feature to place my hand over the ear cup to temporarily enable transparency and listen to the sound around me.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones purchased from Best Buy. The sound quality is excellent. It connects easily to Bluetooth. The noise cancellation is awesome. Battery life is great. They are comfortable to wear blocking out unwanted noise while enjoying music. I recommend this brand if you want a quality product with excellent sound & noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaG, Thanks for the perfect rating! We're glad that you are impressed with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great Headphones for Me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great sound quality! Aside from a slight discomfort after wearing them for hours at a time, these are great headphones. The versatility of being able to have them wired or not is exactly what I wanted from headphones. I can use them to plug into airplane monitors, my external desktop mic while gaming, and my laptop if needed. All while having the option to go wireless if needed. Coming from the Bose QC35ii, the fact that these headphones dont fold up is slightly annoying, but its not the end of the world. The gestures on the earcup work the way theyre supposed to and the passthrough is nice if you need it. Battery is hardly ever an issue. Only once has it needed to be charged at an inconvenient time (and thats bc I hadn't charged them in 3 weeks).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Life Changing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been the best I’ve owned to date. Excellent noise cancelling. Comfortable to wear for hours on end. Sound is perfect. Battery lasts for a long time and charges quickly. If you want to invest in a solid pair of over the ear headphones then these are it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyRick,
Thank you so much for such a great review! We're happy to hear that your investment with your WH1000XM5 headphones is worth it. Your satisfaction with the superb sound, comfortable fit, noise cancellation and long battery life of the unit are greatly appreciated. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
The best as of May 2023, till the next QC release
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Always been a Bose QC fan, bought the QC 15, then upgraded to the QC35II after that. Was thinking of buying the QC45 but then saw the high reviews on this particular model. Did research and finally decided to buy this. No mistake, ANC is excellent, on par with bose. Sound quality, connectivity, battery life and customization is what made the difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binoi,
You definitely made the right choice! We're really glad we were able to meet your expectations with the amazing sound quality, connectivity, long battery life, customized settings and overall performance of your new SONY headphones. The WH1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Bass, Sound quality
Worth the price... Excellent sound and features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you haven't tried a set of noise cancelling headphones in awhile.... Do yourself a favor and grab these. The sound is truly amazing at all frequencies. Solid bass. Excellent high and mids. The ability to switch off the noise cancelling feature makes conversations with people around seamless without the need to yell or remove the cans. Connectivity was simple and fast. All in all a VERY solid purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungUser928, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and great noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose 700 headphones months ago because I heard these new Sony headphones had good noise canceling. I was going on a trip, so I picked these up. I have to say these are more comfortable than the Bose. The noise canceling is great. Many YouTubers complained about the case, but since I was used to the Bose case, that was not an issue at all. I highly recommend these. They are comfortable, have great noise canceling and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aramosjr, We're glad that you like the noise canceling function, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sony did a good job with these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really an audiophile, more so an audio snob. I care more about the audio quality of a game, movie, song than most other things. My previous headphones were v-moda crossfade m100s, which still work btw 10 years later. I wanted to move onto wireless headphones as the convenience is great. The active noise canceling is awesome and the sound quality of these headphones is awesome. Sony has always been a great company, imo, and they have always done one thing well with audio, and that is bass. The bass out of these headphones is well done and refined. Not over powering, nor dull. The highs and mids are just as good as the vmodas as well. Good job Sony, these are awesome headphones. Oh! The app with the equalizers and such is great, and the hand gestures and features is really cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG, awesome! We're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:ComfortCons mentioned:Price, Volume
Best ANC, not so on audio.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable best in class ANC but the price is all for canceling sound and not audio quality. The bass is none existent and voice is muffled not to mention low volume the produce at the max. Can improve a bit with EQ. For pro travelers with ANC in mind, get them. If is music then this are not the headphones for you. I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelV, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only ever used cheap headphones, and I can definitely hear a difference in sound quality with these headphones. The sound is great, they're very comfortable (I wear them for 6+ hours at a time and they cause no discomfort), and the batter life is awesome. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hey MaryGoore, Thanks for commenting! You've definitely made a great choice! We are very happy to know that you're having an enjoyable listening experience with your WH-1000XM5, and that you're satisfied with its amazing sound quality, very comfortable fit design, and long-lasting battery life. Thanks for recommending our WH-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Light and comfortable and the NR is excellent. I had originally purchase Air Pods Max, but they were so darn heavy. I am in a full Apple environment and the integration cannot be beat, but those things are ridiculously heavy. I will take the lack of integration to get the nice weight and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SPMU,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the light weight and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Sound quality
I bought 2 for me and my wife
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in the game, I was comparing these to a bunch of other options, but Sony for the price, gives great quality, amazing battery life and makes it the best travel companion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NikhilS,
Thank you for choosing Sony!
We're honored to hear your glowing review of the WH1000XM5 headphones. Knowing that you consider them the best in the game, especially after comparing them to other options, means a lot to us. We're so glad you're enjoying the great sound quality, amazing battery life, and that they've become your go-to travel companion. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
The best headphones! And I’ve tried a lot of them.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony WH-1000xm3s. I loved the sound quality and noise cancellation, but as a glasses wearer my head would start hurting if I wore them for too long. I then turned to Bose’s QuietComfort but ended up returning them immediately because the sound quality and noise cancellation just didn’t match Sonys. So I decided to try the XM5s and they are truly the best headphones I’ve had. As comfortable if not more so than the Bose headphones, but with a far superior sound quality and noise cancellation. (So if you’re on the fence between the Bose and the Sony, go with the Sony!) My only very nitpicky complaint is that the microphone only works via Bluetooth, so if you’re using these headphones wired the microphone won’t work. Although this is probably not an issue for most people. And while some people don’t like that they don’t fold up I don’t mind and think the non-folding structure probably helps them feel more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraV, We're truly happy that you love the excellent noise cancellation and incredible audio these headphones deliver. Please be advised that the microphone function of the headphones is disabled when using the supplied cable. Use the mic of your source device. These can be used with glasses. The WH-1000XM5 fits snugly around your ears. Unfortunately, they don't fold as they do in the XM4. For comfort, try adjusting the headband and the earpads properly. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great ANC headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones! Substantially better than the XM4's. It sounds as good, but the ANC is quite a bit better. I bought some beats with ANC between the XM4 and XM5, and the beats were not great in any characteristic - comfort, sound quality, and ANC. The XM5 is top-notch in all 3 areas, and the app that controls the headphones is also top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY ~Earl .
- Pros mentioned:Bass, Battery life, Sound quality
Good Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are probably the best noise canceling from Sony. Better bass than the XM4s and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NASH,
Thank you for sharing your thoughts! It’s great to hear you’re impressed with the WH1000XM5 headphones, especially the improved bass and battery life. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality, Weight
LOVE these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these a few weeks ago and I love these, they are every light and fells comfortable for long periods of time. The ANC on these is very good as well, I wear these at university all the time and I can attest these are amazing, much better than my AirPod Pros that I used to use for studying and writing papers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elliot, You've made the right move! It is delightful to hear that you are loving your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is a great headset. The sound quality is great The noise cancellation is just beautiful and the controls are awesome. The quality of the headset build is great. It feels good if you put them back in the case that it comes with, which is nice they will stay nice for a long time if you don’t, you can expect scratches dents in the plastic and even they can break because they are made out of plastic still a very nice headset gotta pay to play. The battery of life is very nice on these the sound quality. Can be very relaxing. We can connectivity is pretty nice too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brayden, Thank you very much for your thorough review! We are delighted to know that the amazing features of your Sony XM5 headphones have made such a positive impression on you. We appreciate your choice of Sony, and we look forward to many years of exceptional listening experiences with your headphones! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
You will love these.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable to wear with soft ear cushions and an adjustable headband, Up to 30hrs of battery and supports fast charging, They also have a built-in microphone for hands-free calling and voice assistant support in the end very good headphones for enjoying immersive sound and blocking out distractions. You get what you are paying for, High Quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarlynP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin