Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Recommend these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancellrare top tier and the build quality is also pretty good. They are also very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you like the sound quality, noise canceling, comfort, and overall build. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose QuietComfort Ultra Headphones are exceptional. Their lightweight design and plush materials make them extremely comfortable, even during extended listening sessions. I’ve worn them for hours without any discomfort. The sound quality is outstanding, with clear, balanced audio that enhances my music experience. Additionally, the noise-canceling feature effectively blocks out ambient noise, allowing for complete immersion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SylviaV, Thank you for your review! While your feedback appears to focus on the Bose model, we greatly appreciate your insights. If you have any specific comments regarding the Sony WH-1000XM5, we would be eager to hear them as well, as it would help us better understand how the two models compare in your experience. Best regards, -Craig
- Pros mentioned:Comfort, Sound quality, Weight
Sony Really Let Me Down With These
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying that I really wanted to like these headphones. As someone who purchased the WH-1000XM2 headphones back in 2017, I was really looking forward to all the upgrades that the XM5 would provide. The upgrades were there, but so too were the problems as well. Let us begin. Pros: Excellent sound, fantastic noise canceling, very comfortable to wear, felt like a premium product to hold, lightweight, and I was a fan of the beige color. I would use these when traveling throughout NYC and commuting to work. The noise cancellation was so good that when standing on the subway platform and waiting for an oncoming train -- if I closed my eyes -- I could forget that I was on a busy platform while listening to my music. Cons: A few months after buying them, there came an issue where the sound would go out for 10-20 seconds at a time. It would happen randomly when walking, sitting, on a bus, or wherever. It didn't matter what type of audio I listened to, be it music or podcasts. It got to the point that I just stopped using the headphones altogether. I'm not sure if this issue is a cold-weather thing, as I began to notice beginning in October of last year when the temperature started to drop (interestingly, I purchased these headphones in December of '22, and there were no problems during that winter). Nevertheless, I went back to using the XM2s. Yes, I've gone back to using the same headphones that I thought would have been retired by now, but the XM5s were inconsistent with maintaining their audio. I'm so disappointed with these headphones and Sony. Perhaps I had a defective product, but for something that's nearly $400, constantly losing sound at any place at any time is incredibly frustrating. So, in the end, despite the excellent sound quality (when it would work) and noise cancellation, I can't in good conscience recommend anyone buy these headphones based on my experience with them. Again, I've had no problems with the XM2s, and they're almost 8 years old at this point. Sony, please get your act together because this was such a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oaktown,
Thank you for reaching out to us with your concern. While we're glad that you like most of the features, we are sorry to hear that you are experiencing issues with your WH-1000XM5 disconnecting from your device randomly. We have taken note of your issues. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones has the latest software updates (via the Sony Sound Connect app) as this will help improve the overall performance of the WH-1000XM5.
In some cases, such as when you wear the headphones over a cap, a scarf, hair, etc., the sensors may not detect that you are wearing them and may turn them off. Be sure to set the earpads over the ears. Also, check the proximity sensor. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. Please note that the WH-1000XM5 model is designed to function optimally between the temperatures of 0°C and 40°C (32 °F to 104 °F). Although it can and will function beyond this temperature range, performance may be impaired.
If the connection is unstable, such as when producing only intermittent sound, switch the sound quality mode to Prioritize Stable Connection. If the behavior continues, restore the unit to factory default. Doing so may resolve the issue. To reset the headphones, follow the steps from the link below.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If the issue persists, a separate article is available if there is no sound, or sound is only heard from one side of the headphones on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204552
If this does not resolve the problem, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connectivity
Fantastic Sounding Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and battery life are excellent, can't be beat at this price point. The only issues I have are with connectivity, sometimes the multipoint pairing has some software bug and won't play music until its disconnected from every other device. Otherwise, fantastic headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EthanH,
Great! We're glad that you like the sound quality and battery life of our Sony WH1000XM5. Updating the firmware/software of the headphone resolves minor issues like this one. You may check these helpful links.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Great battery life and awesome sounding from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CALAN,
Thanks for the wonderful 5-star review! It is most rewarding to hear that the great battery life and awesome sound quality are standing out for you. Our engineers work hard to deliver an exceptional listening experience, and your feedback lets us know we're succeeding.
We appreciate you choosing Sony and hope you continue to enjoy your headphones!
Best regards,
Dominick
- Pros mentioned:Sound quality, Weight
Buy Sony Best Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product, best noise cancelling product out there for sure. I work in a very loud environment and when I am on the people with people they can’t even hear my background at all. Easy to use lite weight multiple noise cancelling options. I actually love this headphones so much I brought the earbuds too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamarioB,
Thank you for choosing Sony!
We're thrilled to hear that you find them to be the best noise-cancelling product available. It's fantastic that they effectively block out background noise in your loud work environment, allowing for clear communication. We're also glad you appreciate the lightweight design and the variety of noise-cancelling options. It's wonderful to hear that you loved the WH1000XM5 so much that you decided to get the earbuds as well!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Foldability
Overall these are great except...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work really well. They have great noise cancellation and I love the color. My only complaint is the app is out of date and I don't like that I can't fold them like other headphones I have had in the past.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalkDMC,
Thanks for sharing your review of the WH-1000XM5 headphones! We're delighted to hear you find them to be effective, and that you're enjoying the great noise cancellation and color.
We appreciate your honest feedback on both the app and the folding design. The new design was a change from our previous models, and we understand that portability is a key feature for many users. We will certainly pass your comments along to our team for their consideration—we're always working to improve the user experience, and your input on the app is valuable!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality, Weight
Comfortable and Sounds Better than Expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear, and sounds great. Lightweight too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRache, thank you so much for the fantastic 5 star review! We're happy to hear that you are enjoying our industry-leading noise cancelling WH-1000XM5 headphones. They have been engineered to perfection to deliver magnificent sound and comfort, we really hope this continues to be a pleasant experience for you! Thanks for choosing Sony, regards. -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Great- but glasses users beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, balanced and wide sound, new design is more comfortable to wear for longer, and the battery life is phenomenal as always. The reason these lose a star for me is the new design messes with glasses and disrupts the active noise cancelling which side by side with my WH-1000XM3’s sounds a lot worse. I thought it was a defect, but after looking at the Sony subreddit this is a common issue with glasses users. Not sure if Sony will fix it or not, but as of now ANC quality is severely reduced and underwhelming. Disappointed in Sony as $400 is a lot and I expected better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ahelpfulguy23, Thank you for the feedback on your experience with your WH-1000XM5. We're sorry to hear you're having an issue with these headphones when wearing glasses. I'd suggest adjusting the left and right slider of these headphones to find the right fit when using glasses. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
A travel must-have.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I travel for work sooooo much. I used to travel with my airpod pro's, but they would die so quickly. These literally last forever, they are super comfortable, and they block out a ton of sound. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanisD,
Awesome! We're glad to hear that you love your new Sony headphones. We appreciate the positive feedback regarding the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
Sony WH1000XV5 Review - Black
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for a long hual flight or any other "active" activity requiring headphones. Very comfortable, with excellent sound. Very light. Easy to pair. Only reason I didn't give 5 stars is the black color has major fingerprint issues. Feels like the OLD Apple notebooks or the IBM Thinkpads from wayback. Should have bought silver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HansH, Thank you so much for your honest review. We are glad to hear that you are enjoying your WH1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound qualityCons mentioned:Price
Very Comfortable, Super Good Sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I've been wanting a pair of these for years. They have a great battery life, block out sound really well and are great for gaming, listening to music and even making music as well. The only thing thats a bit steep is the price point, but if they're on sale def buy a pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peyton, Amazing! We're thrilled to hear that you like the battery life, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
Class-leading over-the-ear headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have ever used or owned. Audio quality is without equal. The bass is measured and enjoyable without being overbearing. Clarity and detail are exceptional. The battery life is outstanding. I do, however, wish these were water resistant. Sony needs more songs available in 360 Reality Audio to make that a compelling draw. It didn't make me want to keep Deezer Premium. I went back to my traditional plan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VSherry, Fantastic! We're very pleased to know you're enjoying the excellent audio quality, bass, clarity, outstanding battery life, and the industry-leading noise canceling feature of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones on the mid-high end!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery is amazing, looks amazing, light and comfy, I like the touch button on the right side. TURN OFF SPEAK TO CHAT (swipe forward on the right cup twice and the place two finger down for a sec or two and it will tell you it's off).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH, Amazing! We're delighted to hear that you like the sound, battery life, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Finally Great Noise Cancellation on Airplanes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a very loud and long flight from Texas to Florida woth two misbehaved loud kids in front of me, a screaming crying baby in front and behind me, and my Apple AirPod pro 2’s not doing a great job of cancelling out the noise, I looked into what options there were. These headphones are SOLID. I was on a flight after that experience to Hawaii over the summer and there were plenty of kids on that flight. I forgot kids were around me while watching in flight entertainment and listening to movies. I really love that you can pause the ANC by placing your palm on the right ear cup so you can listen to what’s going on around you or the flight attendant announcements. They were very comfortable on 6 hours of continuous use. One comment is during take off, the loud engines seem to confuse the ANC, but then once you take off ground, it regularizes itself and is good from there on out. They’re pretty pricey, but they’re so worth it. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chigaimaging,
Awesome! We're glad to hear that you found the best noise canceling headphones that perfectly suits your needs and expectations. The WH1000XM5 is definitely one of the best travel headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used these on a long flight, and everything was excellent from sound quality to comfort to noise cancellation. Never got tired on my head. Speaker also was exceptional for calls. Can't wait to use them for more activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDforthewin! Thank you so much for your wonderful review! It brings us great joy to hear that you had such a positive experience with the WH-1000XM5 on your long flight. We're thrilled that you found the sound quality, comfort and noise cancellation to be excellent.
The lightweight design ensures a comfortable fit, even during extended use and we’re glad to hear that the speaker performance for calls fulfill your needs as well.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Noise cancelling is amazing but design has flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones kind of… typically I was wearing air pod pros daily until their latest update where the noise cancellation was emphasizing the wrong sounds cause my overstimulation to get worse. I wear headphones to reduce the sound around me or help me focus on familiar things. I decided to switch to Sony over ear because they had great reviews for noise cancelling and phone calls. Both these features are great and I love that you can personal the sound (ie I can’t handle bass or lower tones and I can customize to balance those). The meh: the fit is weird sometimes it feels like it is squishing my head but when I love they fall off. Very annoying for being active or doing things like cleaning. Connectivity is hit and miss and needs improvement. They connect ok to my phone but if I want to use them I have to have the app in order to get them to connect to another device and when you get a call or alarm it does not play through the head phones just stops the sound. This is very frustrating then when you finally find your phone and click answer you have to go in and change the settings to connect to headset for a call. While I like them because they do help when I need noise canceling i do find them buggy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, We're glad that you like the noise canceling function. We'll also take note of your feedback with regards to the fit and connectivity. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. Please launch Headphones Connect app to check and verify the software.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com.
Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
A fine upgrade from the XM3s with some caveats
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM3 to the XM5. Not fond of the disconnections that tend to happen occasionally in the background, but I can tolerate it given the value of being able to stay connected to mobile and PC and swap between the two. I would only say that the mobile app can be slow to start up, and there's no alternative way to manage the connections outside this app that I know of.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drazard, Excellent upgrade! We're sorry if they tend to disconnect occasionally, please ensure the software is updated. Resetting and Initializing the headphones is also a recommendation.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Nice sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for longer sessions. Great sound quality. Noise cancellation is very effective. Worth the price especially when they are on sale imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We are so glad that you're enjoying the comfort, sound quality, and noise cancellation of your WH-1000XM5 headphones. We're happy they are a great fit for your longer listening sessions and that you feel they are a great value.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Love the Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! For a very brief moment when I put them on I feel a slight discomfort on the top of my head, but then its perfect. No more discomfort. Just did 45 min on treadmill and they are amazing. Sound quality is great, phone quality is very good. I prefer these over the Bose due mostly to the call quality.
I would recommend this to a friend