Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have bought and are really good for its price and sounds so good and so fare the most comfortable headphones I had tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaicP, thank you so much for the fantastic 5-star review! It makes us really happy to hear that the Sony - WH1000XM5 headphones have exceeded your expectations in both sound quality and comfort. Knowing they're the best you've ever owned, and at a great value, means the world to us. Thank you for choosing Sony and enjoy every moment of your new listening experience! Regards, -Dominick
- Pros mentioned:Bass, Sound quality
All about that bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones for flights to Europe and they were perfect. The nice bass sound was fantastic, too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FerNess, thank you for the amazing 5-star review! We couldn't be happier to hear that the Sony - WH1000XM5 headphones made your flights to Europe more enjoyable. Whether it's the powerful bass or the noise-canceling performance, they're built to deliver a premium listening experience—especially when you're on the go. Wishing you many more great trips and playlists ahead. Thanks for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound qualityCons mentioned:Price
Great headset, I recommend getting it on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great headphone, I give it 4 out of 5 because its overpriced - I think for value and price to performance, xm4 is MUCH BETTER. But if you find xm5 on sale, grab it. Great sound quality, ease of use, the sony app is amazing but unfortunately its only on mobile phones and not on pc but the settings are easy to set and the headphones will remember it when you connect to other devices. Also connecting to devices is very easy,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NChowdhury, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
My favorite headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these headphones for the past 2.5 years heavily, in the gym, at work on the go, in the office, studying, relaxing at home, and long commutes. The battery is still kicking butt, and the noise canceling/ambient feature is great for my everyday needs. It’s comfortable over the ear, I can wear it for long periods of time with my glasses on. I bought it on sale during black Friday, but I honestly would buy these again in a heartbeat if mine kick the bucket down the road, it’s definitely worth it for my everyday needs. I recently bought myself a different set of headphones for the gym to be rougher on, (the Sony definitely held up in the gym but I just want to stretch the life longer) I noticed the quality compared to the Sony and the sony feels right with the features you get and worth what youre paying for. My all time favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Should’ve bought them sooner!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a great pair of noise cancelling headphones but never took the dive. I finally decided after booking a long flight that my current earphones were not going to be enough noise cancellation and comfortable. As an avid music listener/video watcher, these are incredible. Noise cancelling is amazing, the features (like how it’ll allow ambient sound in if it detects you talking or someone talking to you, covering an ear allows you to listen to the sound around you, etc.) add on to the value! These work so well I can easily use them in the office as well and not feel like I won’t hear my coworkers when they’re talking to me. I’m extremely happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralph,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM5. We're glad that you are pleased with the noise canceling feature and other amazing features of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Sound quality
Best Headphones Around
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for close to two years and the noise cancellation is top tier. I stood next to a train and was able to talk on the phone uninterrupted. Audio is also well balanced and a wide range of genres sound great (from jazz to classic rock to hip hop, etc.). Halfway through I did have some mechanical creaking show up but I traced that back to wearing them while walking around in hot weather for too long (I was still in the exchange window with geek squad so I exchanged them). My recommendation is to enjoy them indoors (or outside in moderate temperatures) while mostly stationary. If you sweat a lot you may end up getting some creaking noises while they dry out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpiv313,
Thank you for your feedback! It is truly wonderful to know that your WH1000XM5 headphones have provided such a top-tier noise cancellation experience for you, even allowing for uninterrupted phone calls next to a train! We're also so glad the balanced audio performance across various music genres has resonated with you.
Thank you for sharing your experience regarding the mechanical creaking and the valuable insight about potential causes related to heat and moisture. This kind of feedback is incredibly helpful for us and for other users. We appreciate you taking the time to share your recommendation for optimal enjoyment.
Thanks for considering Sony products.
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Worth every penny.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable. I can wear them for 5 or 6 hours without the top of my head getting pressed & ache by the headband. The controls are easy to use by touch tap or swipe on the headphone cup. The noise canceling is excellent as is the sound quality we have come to expect from Sony. They work very well for phone calls and web meeting calls like Zoom. They only fold flat, but really that makes them fit better in my laptop bag than the previous versions that folded up into a felt bag. Used with the Sony Music Center app, the custom transmission protocal really brings to life classical and movie music. But there is still the optional cable and you can plug straight into a PC or receiver for pure sound quality. I am extremely pleased with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kafinator, Thanks for sharing your awesome experience with your Sony headphones. We are glad that you are extremely pleased with them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for on the go. noise canceling works so well. along with the feature for the headset to change if there is movement. Charge holds for a long time. Highly reccomend. They are also very comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BonnieC, fantastic! We're glad that you are enjoying the noise canceling function and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good headphones, poor touch sensor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Annoying touch-sensor ear cup. I don't understand why Sony and most other headphone manufacturers feel the need to include touch capabilities in such a way that it reduces overall functionality. 1. If you're using this pair of headphones under hot weather and your ears get sweaty, the touch sensor gets erroneous input 2. When swiping with a finger, the margin of error for directional swipes is too low 3. If the touch capabilities are disabled with the phone app, the ear cup nonetheless still *beeps* when it senses your finger Noise-cancelling is best-in-class. Design aesthetic is awesome. Sound quality is great. Despite no longer folding in for a compact storage like previous models, the lack of another structural point of failure makes me indifferent to this issue. I'd give it five stars, if only Sony could also provide the option for actual button inputs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminL,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We're glad to hear that you like the design and sound quality of the headphones. Your inputs are much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Immersive Sound Experience with sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the pleasure of trying out the headphones, and I must say, they exceeded my expectations in every way. From comfort to sound quality, these headphones deliver an unparalleled experience. the noise-cancelling feature is top-notch, blocking out external distractions and allowing me to focus entirely on the music or content at hand. Overall, I highly recommend the headphones to anyone in search of premium sound quality and comfort. They've become an essential part of my daily routine, and I can't imagine life without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AniB, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Foldability
I was between Apple AirMax and Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these headphones and the AirPod Max. My brother has the AirPod Max and yeah the sound good but not amazing, they are also heavy, and it’s weird that there is not off button. After a dive into people reviewing both headphones, the sony headphones are recommended if you are solely buying the headphones for sound quality, the apple if you don’t mind splurging more money and you only have apple products. I honestly love my headphones I have several piercings all around my ear and struggle with my ears hurting when having something against my ears but I don’t have that with these. If you find that the sound quality isn’t great in the beginning download the app and you can make adjustments. Only con is they don’t fold into themselves, they come with a nice case but it’s pretty big, but even then I don’t mind them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LesleyV, You've made an excellent choice! We're thrilled to hear you love the great sound quality and comfortable fit of your new Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Weight
Buy these & thank me later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in the noisiest office maybe ever and this purchase has truly changed my productivity at work. Couldn’t recommend enough. The battery life is around 60 hours. They are lightweight and comfy! The blue color is also gorgeous!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, Elise! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of high end over ear headphones and they are worth every penny. Great sound. Connectivity is great. Nice long battery life. The transparency and noise canceling modes are both great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary,
Thank you for your wonderful review of the WH1000XM5 headphones! We're thrilled to hear that you are enjoying your first set of high-end over-ear headphones and finding them worth every penny.
The WH1000XM5 are designed to deliver exceptional sound quality, seamless connectivity, and impressive battery life, so it's great to know these features are meeting your needs. The transparency and noise-canceling modes are indeed powerful tools, optimizing your listening experience whether you're at home or on the go.
If you have any further feedback or questions, feel free to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Battery life, Sound quality
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really Good headphones, love the battery life and the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosO,
We're so glad to hear that your Sony headphones are delivering really good sound and battery life that you love. Thank you so much for the fantastic 5-star rating—your appreciation for both audio quality and long-lasting performance truly means a lot. The WH-1000XM5’s combination of immersive sound and extended playtime is something we're especially proud to offer.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
favorite headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husbands old sony's were accidentally left behind on a trip - which gave me a great reason to upgrade myself from the m4 to the m5s. these headphones can be worn for longer periods of time without hurting my head and the noise cancellation is a gamechanger when traveling/on an airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acarter,
Awesome! We're glad to hear that you like the noise canceling of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Comfort, Sound quality
good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great quality love the noise cancelation feature and the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User501240,
We're delighted to hear that you’re impressed with the quality, comfort, and especially the noise cancellation of your Sony headphones. Thank you so much for your 5-star rating—it's fantastic to know that the WH-1000XM5 delivers an immersive listening experience while staying so comfortable for long sessions.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Bass, Battery life
Excellent battery life and audio quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony-WH1000XM5 have a great battery, it lasts for more than a day or two. The XM5’s have the best ANC that I have ever seen, with the amazing bass and spatial audio, it makes for a great headphone to be used for daily lives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRAM, We're glad that you like the battery life, noise canceling, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Would buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling is amazing. Originally purchased for a long flight and they were great and still are worth it. They come with a case and are able to be wired or Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RachelA, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM5 industry-leading noise cancellation technology and its comfortable design. Thank you for choosing Sony as your travel companion! Best regards, –Jenn.
- Pros mentioned:Battery life, Comfort, Sound quality
Better Value than AirPods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is good and the headphones are really comfortable. The transparency mode does a good job at bringing in outside noise but doesn’t do a good job at making your own voice sound like you aren’t wearing anything. Battery life is excellent and the app works well on my iPhone 14 Pro.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, MarcoG! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent ambient sound mode and noise cancellation. It's also good to know you are utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of line noise-cancelling. Even my girlfriend was shocked at how effective it was in draining out external noises. Only issue is that it really isn't worth upgrading from XM4 to XM5, XM4 offers basically the same level of noise cancelling for cheaper and is more easily mobile and can fold in on itself. The XM5 can not be folded. It's battery-life is surprisingly good. However it is worth noting that after a year of using it, the battery life appears to be worsening. I'm not quite sure if this is true or not, but I would not be surprised if it is. This is despite minimal software updates, if any at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedCustomer, Thank you for choosing Sony! We are glad to hear that you are happy with your Sony headphones! Thank you for the 5-star rating! -Carl