Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Weight
Perfect for my needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light-weight and comfortable to wear for longer periods of time! Love the Ambient Sound Control and location detection with the app, I can noice cancel at home but still hear my coworkers at the office if I want. Also, the battery lasts FOREVER! I can easily go an entire week of using them and not have to charge them until the weekend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorM, Great! We're glad that you like the comfort, features, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are super comfy, I can wear them for many hours and they don't hurt my ears. The quality is good and the sound even better, total sound cancellation. And the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JonathanP! We're glad that you are happy with your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Bass, Comfort, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had airpod maxs that died on me due to sweat and thats my fault but then decided to get these and the difference is pretty huge these are so light and comfortable and the noise cancellation is great can really feel bass if you want as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivlaw, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, clear sound, comfortable fit and nice color not to mention light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indie, Amazing! We're delighted to hear that you like the quality, comfortable fit, sound, and light weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones changed the game for me! Amazing sound and ultimate comfort. I use these headphones everyday! They charge fast and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanC, Great! We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Nice Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Sony WH-1000XM5 headphones for a while now, and I couldn't be happier with my purchase. These over-ear headphones are incredibly comfortable, making them perfect for long listening sessions without any discomfort. The noise-canceling feature is outstanding, effectively blocking out background noise and allowing me to fully immerse myself in my music or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorisC,
That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Detailed soundstage superior noise cancelling.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance. I fell in love with my apple airpods for their noise cancelling, especially when flying, they were a lifesaver but on long flights they would run out of battery. After a little research I settled on these and am very happy. Excellent sound which is rich and detailed in subtle ways, too many headphones try to overcome poor sound quality with excessive bass. Good battery life and superior noise cancelling, I have not tried the mic feature yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, very comfortable, great battery life. They beat the Apple Air Max headphone by a mile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dotman, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
They added some nice touches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the XM4's a few years ago and the XM5's have improved since then. They're more comfortable and slightly lighter than the previous model and it dominates the ANC microphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaydiamond,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design and ANC of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality, WeightCons mentioned:Price
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Noise cancellation is good. Effective on planes. Slightly large feeling but decently lightweight. Price is worth it little high but overall good quality and presentation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, ComfortCons mentioned:Connectivity
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones and super comfortable. The battery life also lasts me really long. Sometimes I have to reconnect to the headphones after I lift them up because it disconnects from the audio but that could be an issue I haven't figured out yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lynn11, We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
- Pros mentioned:Sound quality
Solid pair of headphones IF they are on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, the sound quality is excellent and the noise canceling is astounding. Those are things that the reviews of these headphones do get pretty right in my opinion. The sound needs a bit of balancing before they are perfect but it's pretty good out of the box. The travel case is super nice and the software side, so far, has not had any issues. I will say the full $400 is a tad much but if you can get it for $300 or lower, especially now that the XM6's are out, I would say these are a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. CodyW,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Stunning audio quality and great ease of use!
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After doing research for weeks on an ideal pair of headphones to use for music, I was drawn to the Sony XM5's for their ease of use, fantastic audio quality and comfortable design. Months later, I'm still extremely satisfied with my purchase and feel like I could not have done better if I had gone for the Airpods Max (even though I have an iPhone to sync them to). Syncing with my phone was still super simple and the app that Sony uses for their XM5's is very easy to use and has tons of different options for adjusting your audio experience. Highly recommend and I feel like theres no better pair in this price range, whether you're a casual listener or an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Yes, they're better than the XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.75 (im docking it for the connectivity issues) Wow, Sony managed to do it again. Just when you thought that they could have stymied innovation, they come along with a pair of lighter headphones that are actually BETTER at noise canceling than they were before. I wouldn't have believed it, but its true. These are lighter, sound just as good to my ear, and the noise canceling is crazy. Crazier than the crazy before...crazier. The XM4s would actually hurt my head, too, after a while. I didn't get that with the XM5s. Glad I upgraded. I have yet to test the voice quality on calls, but I will. The one issue I have with these is that after a while, they will just disconnect. You can be watching a movie, or listening to music (in other words, you're actively using them) and it still disconnects. Yes, I went to the app and set it to not turn off...but it still does. I bet they can fix it with a firmware update, but still, for a $400 pair of headphones...that's a miss out of the gates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisealma, While we're glad that you like the design and noise canceling function, we regret that you're having an issue where it disconnect while watching a movie or listening to music. This is definitely not the experience we'd like you to have. We also thank you for ensuring that automatic power off function is set to [Do not turn off] on the headphones Connect app.
In addition, we recommend trying the following steps below if the headset does not operate properly.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves these. Awesome sound quality! Would recommend- noise cancellation is great Battery life better than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrenaS,
It's wonderful to hear your daughter is loving her WH-1000XM5 headphones! We're delighted that she's experiencing the awesome sound quality and great noise cancellation, and it's particularly pleasing to know the battery life is exceeding expectations. We truly appreciate your recommendation! Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Very good noise cancellation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great noise canceling. The ear cuffs are thin and not super cushioned so a little noise can come in when wearing glasses. The head hoop bar is less padded than expected so there are some concerns on durability but only time will tell that. They are comfortable to wear so far. Battery life is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM, We're glad that you like the sound quality, noise canceling function and battery life. We also regret to hear that ear cuffs are thin and not super cushioned. The WH-1000XM5s are designed to be comfortable and durable. These lightweight headphones are finished in soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones out no debate.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 recommend for anyone who loves to tune out from all surroundings. The sound cancellation is phenomenal not too mention the durability. I’ve had mine for a couple years and I’ve only charged them a handful of times. Very efficient and worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinG,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling, battery performance, and price of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Great noise cancellation, great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them for just under a month and they are fantastic. Noice cancellation is really good. I’ve only had to charge them about twice since getting them and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahW, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Sony noise canceling heaphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing amazing headphones. Great sound quality and amazing noise cancelation. The battery is good and they are super comfortable. One of the best purchases I've made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaiY, Thank you for your perfect star rating! We're happy to hear that you like the sound quality, noise canceling, battery life, nd comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With noise-cancellation technology, these headphones provide an exceptional listening experience. The lightweight construction and adjustable fit make these headphones ideal for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TelinaA, We're glad that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin