Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling headphones redefine the listening experience with their exceptional features. These headphones deliver unparalleled noise-canceling technology, allowing you to immerse yourself in your music without distractions. The sound quality is superb, with rich bass, clear mids, and detailed highs. The wireless connectivity and long battery life provide convenience for on-the-go use. Comfortable and stylish, the WH1000XM5 headphones are a top choice for those seeking premium audio and an immersive listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for the 5-star rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig
- Cons mentioned:Connectivity
Good, But Falls Short of Expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these and, after using them for over a year and a half, I’ve been disappointed by the noise cancellation. Despite tweaking bass and range settings, outside sounds still leak through in open environments — even with ANC toggled on in the app. I’ve accepted that this may just be their limit. Connectivity has also been hit or miss, with random Bluetooth dropouts that no amount of troubleshooting (on both phone and computer) seems to fix. Battery life is decent but not impressive for the price. Overall, I expected more. My next purchase will likely be the Apple AirPods Max — I’ve met too many people who rave about their truly phenomenal noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for considering Sony products.
We apologize for the disappointment you've experienced with the noise cancellation on your WH1000XM5 headphones after extended use. We understand how important effective ANC is, especially in open environments, and regret that outside sounds continue to leak through despite your adjustments.
To help improve the performance, we recommend the following steps:
Firmware Update to Version 2.4.1: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony xm4's rock !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during after Christmas sale. Incredible sound.... handsome headphones. Battery life is super....the blue color hides fingerprints and smudges. What are you waiting for.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregM,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Weight
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and doesnt hest my ears . Battery life it amazingggg i go weeks without charging it . Def recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NESQUIK, Thank you for the amazing review! We're so happy to hear that you like the lightweight and comfortable fit and amazing battery life of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Ditch Airpods, these are worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this so freaking nice. I used to have Airpods which was convenient, but was hurting my ears at some point. I gave these headphones a try and the bass and sound is waaay better! Its esthetically pleasing. Simple design. I find it great that you can customize the controls and sound to whatever you like on the app AND the fact that you can turn off the noise cancelling real quick to talk to someone, just by covering the right side of the headphones... this is nice and convenient! I hate going back and forth with pausing my music, so I love that feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones, fits perfectly over your ear without pushing them down, wonderful noise canceling and great sound production
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShannonP,
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the WH1000XM5 headphones. It's fantastic to know that the comfortable fit and exceptional noise canceling are enhancing your listening experience. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a good price. Easy to set up. Long time in between charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiannaH,
That's wonderful to hear! We're so glad you're enjoying the Sony WH-1000XM5 headphones! It's fantastic to know you find the sound great, setup easy, and appreciate the long battery life. Thanks for sharing your positive experience!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic sound and noise cancellation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and noise cancellation. Very comfortable. Extremely long battery life. Holds a charge for longer nonuse periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dave, Amazing! We're glad that you like the sound, noise canceling, comfort, nd battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Just buy them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so comfortable and sound is great. Battery life is great too, definitely my favorite to wear during work and travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, Awesome! We're glad that you like that they're comfortable, great sound, and battery life. These headphones are perfect for traveling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
The best noise canceling headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent sound - Decent battery life - Phenomenal active noise cancelling - Useful touch control Cons: - The top of the headband gets uncomfortable after about an hour of wearing. Please do note that i wear glasses too. - Not for working out or for outdoor use, as they can get warm and damp from sweat easily Strange: - When used plugged in via aux cable to my windows pc specifically, audio quality is muffled unless the headset is powered on too [which defeats the purpose of having it plugged in]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MahlonD, Thanks for the 5-star rating! We're happy to hear that you are impressed with the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. When using the supplied headphones cable, you can only enjoy High-Resolution Audio music or can use functions such as noise canceling/Ambient Sound Mode if the headphones are on. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, phenomenal sound quality, extremely comfortable, lengthy battery life, overall just great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA, Thanks for sharing your awesome experience. We are glad that you like the overall quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort
Better than AirPods Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says, my personal opinion is that these are better than the AirPods Max. My biggest complaint with the Max is that, though they sound amazing and work beautifully within the ecosystem, they hurt my ears and do not stay in place. These headphones are sooo incredibly comfortable and LIGHT!! The ANC is wonderful and the quick charging is nutty, 50% to 100% in under 15 minutes… no words. My one complaint is that these are unusable while charging, but that charging speed more than makes up for it. If you’re on the fence, come over to the other side. And this is coming from someone miles deep within the Apple ecosystem. 11/10 so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstTimeReviewer,
Choosing these headphones will definitely be worth it. We're truly glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, amazing noise canceling feature, and superb sound quality. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM5 headphones keep you going with up to 30 hours of battery life plus you can get 3 hours worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter (not supplied). The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Previously had the ear buds xm4 and was a fan so I decided to get these as well and I am incredibly surprised with the quality of sound coming from these. Definitely the best headphone sive owned. The batter life alone is amazing and lasts me multiple days on the same charge. Has a very long range and I can leave my phone anywhere in th house and continue my conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabriel, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Durable and great battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones they’ve been durable. I’ve had them for a while now I carry them with me in my bag for college definitely can take a punch. I have a scrape on mine after a huge impact, but doesn’t affect performance and the battery Life is amazing.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
9/10 headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolute quality. Sound amazing, lightweight, however... it comes with its problems. For one, you cannot use it while charging, you need to download the app and change annoying settings like the headphones turning off if you lift one of the ears up, touch controls you have to disable in the app and also if your hair lays over the touch controls good luck with that. You'll want to change the EQ from standard or make your own with their guide. 8/10 headphones all around. 9/10 sound quality 7/10 build quality/design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruby,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound quality out the box, but tuning it through the app, you can really add SOO much depth to the audio. The bass is real nice, and not overbearing, the mids and highs are super clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerJ,
Thank you for choosing Sony!
We're thrilled you're enjoying the superb sound quality of your WH-1000XM5 headphones right out of the box, and that a quick tune-up in the app deepens the audio experience. Thanks for confirming the clear and well-balanced bass, mids, and highs—that's exactly what we aim for!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Dope headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the functionality and aesthetic of these headphones. The noise-cancelling feature isn't as strong as I expected when not playing music, but still very nice. They are pretty comfortable wearing for longer periods of time (gaming, on a plane, etc.), but the headband part can get a bit uncomfortable if you have them shortened to exactly fit your head. For those blessed with a larger than average head like me, I suggest leaving a little loose. The sound quality is stellar and the mic works very well. Incredibly please with them!
I would recommend this to a friendBrand response from SonyListens
Posted .HI jjroman, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable, fantastic noise cancellation and exellent sound. Highly recommend over Bose, and the airpod max are too bulky for my travel needs so theyre out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mukul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Quick professional service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is simply top of the line, packed with advanced features. Great quality sound Sony is known for, impressive look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, HeroldB,
Thanks for the great review! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
New to over the ear headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've read multiple reviews on all over the ear headphones. I thought about saving money and going with the cheaper headset, but I'm glad I spent the extra money on these headphones! The ambient sound is crazy. I didn't realize the headphones were on my ears when it was active. The noise canceling is excellent. Connection to Bluetooth was super easy. Comfort seemed good, since I've never had over the ear headphones. Never ran the battery passed 30 hrs of playback so I believe the battery time is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Golfpro,
You made the right choice! Thank you for reaching out to us today. We're always happy to hear from you. We're pleased that you like the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
-David