Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not worth upgrading if you have XM3 or XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones and the new design looks awesome! I really like the newer shade of white that they used. BUT I already own a pair of the XM3s and after doing a side by side comparison, I decided that these aren't worth the upgrade unless you have the money to spend the XM3 and XM4 are still very usable ANC headphones and debatably have "better" sound if you're more of the average user and like more bass in your music. If you want more of an accurate representation of what the artist intended then these are much closer but that might not be the sound that you're looking for. Giving these 5 stars because they deserve it. But for me it's just not worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrXiro, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for some upcoming trips to Europe. I have used other brands of noise canceling headphones in the past but I liked the design and once I opened the box and used the app and started listening to them I was very satisfied with the ease of use, how the app allowed me to customize, ease of connectivity. I recently used them on one of many trips to Europe and they were comfortable to wear for many hours and the noise canceling worked perfect when I was not listing to music or a movie. The case was slightly larger then what I had expected but overall I am impressed with these and would recommend them to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiRB, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
I always love this series of Sony headphones but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always love this series of Sony headphones but I feel whole this is a grear quality item, the XM5 is not as good as thr XM4. This model doesnt fold. This model also seems to be easier to mark with fingerprints and oils from skin contact. The sound quality is great as I expected and thete is an equalizer app witb presets and you can make customs. The XM4 came with a case that included cords and an airplane adapter. XM5 doesnt inclue the double prong airplane adapter. I still love these but unless XM6 makes some inprovements and take inspiration from thr XM4 I might sit that generation out! Oh yeah.. these give me sweaty ears! These are NOT for the gym or a rainy day. Disappointed in that becuae the ANC is aweaome. Id love ro run in thse but Im sure they woild ger moisture damage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theBee,
Thanks for your honest feedback! We're glad you love your Sony WH-1000XM5's sound quality and noise cancellation, but we understand your concerns about the design changes compared to the XM4. Your insights on portability, accessories, and comfort are valuable. We appreciate your loyalty to the series and will share your feedback with our team. If you need any assistance or have questions, feel free to reach out!
Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the headphones.
-Maria
- Pros mentioned:Bass, Battery life, Sound quality
Solid headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great with clear bass, charges fast, lasts long, with great noise canceling, and I enjoy the software.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CooperF! We're glad that you are impressed with the new Sony XM5 Wireless headphones. Make sure to always update your device's firmware to enjoy its amazing features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
My first and best noise cancelling headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not traveling without it these days. I just put it on and forget it's there. As much as I love the noise cancellation, it's not perfect. Like when I was on plane, it cancelled out the engine noise but kinda amplified the couple talking behind me. I checked if the ambient sound with voice was turned on but no. Noise cancellation was fully on. It was like hearing their podcast. Sometimes I hate how much space this thing takes in my bag. I love how I don't need to worry about charging it cus it lasts for like 30 hours or something.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaison, Thank you for sharing your wonderful experience with your Sony WH1000XM5! We're very happy to hear you love the excellent noise canceling feature and long battery life of these headphones. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. Note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best Headphones On the Market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several pairs of over the ear headphones, but none compare to the Sony - WH1000XM5. The noise cancelling is superb and the sound quality is crisp. Battery life is excellent. Having the app to make adjustments to sound quality is a plus too. It's a great investment and I'm happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SerenityDelta22, We're glad that you like the sound, noise canceling, use of app, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones! The sound quality is amazing! I love that it has an app to control the quality of the sound, and that it has a built in Google. They have so many features to them from course cancelling, the ability to stop the sound when speaking so that u can carry on a conversation. The battery life is also very good. If you are thinking about getting these, just get them you will love them.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed the best, RavenF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
effn amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I love how I can alter the sound focus (or like the bass and treble and such). Quite durable too, I’m a kitchen manager at a restaurant and I wear these back there. they survivors. The battery lasts forever. I can’t close them up like other over the head headphones but that doesn’t outshine the positives at all. This purchase isn’t for me, they’re so good, I’m getting a pair for my sister for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PenelopeA, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Long battery charge. Great noise canceling. Like the case and storage for cables.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetGeek, Awesome! We're glad that you like the battery life, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great Headphones, Don't regret!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Good bass, Good sound, no complaints at all. Invisible mode is fantastic, cell phone call quality is great. ANC has a little to be desired for me, but I think I was expecting too much of the technology. My family plays lullaby music through the house at night and I expected to not be able to hear that through the ANC, but I still can. When consistent audio is playing the sound stage is fantastic and you can't really hear your surroundings, its the quiet moments you can though. Was awesome watching a movie on the airplane with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, We're pleased to hear that you are enjoying the sound quality and features of your headphones. Please ensure that noise canceling function is turned on. If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise.
1. Turn on the headset.
2. Press the NC/AMB button to change the settings of the noise canceling function.
Each time the button is pressed, the function switches as follows.
Ambient Sound Mode: ON; You will hear a notification sound.
Noise canceling function: ON; You will hear a notification sound.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Nice, would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think the sound qualities is really good and they're comfortable. Still no signs of wear yet. The app is pretty good. It goes in detail about customizing the sound to your liking so that's cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jalen, Thank you for the great review! We're glad to hear the Sony WH1000XM5 are meeting your expectations in sound quality, comfort, and customization through the app. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Best headphones for most people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC, great sound and very comfortable, there is no downside but maybe a little over priced compare with his predecessor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidGSandia, Thank you for the positive review! We're delighted to hear that you like the great noise cancellation, superb sound, and comfortable fit of your Sony XM5. We have noted your input about the price and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Sony - WH-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones. The best i have ever owned. Excellent Noise-Canceling and the battery life is better than any other headphones I have owned. very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane We're happy to hear that you like the battery life, noise canceling function, and comfortable to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Smooth jazz beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great,clear full sound,deep clean bass,clear clean treble,snug comfortable fit on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethD, We are happy that your like the sound quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Best headphones on the market imo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Great sound and quality. Battery life is really good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ndng, it's truly wonderful to hear you're so pleased with your Sony WH-1000XM5 headphones! We designed them to deliver an exceptional listening experience, and it sounds like they're truly hitting the mark for you. With up to 30 hours of playback with noise cancellation on, they're built to keep up with even the longest commutes or travel days! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Buy them now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase i made in 2024. I love them, outstanding clarity and battery life the noise canceling and speak to chat and auto pause on removal features are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, We’re thrilled the Sony WH1000XM5 headphones are your best purchase of 2024! It’s great to hear you’re loving the outstanding clarity, battery life, and smart features like Speak-to-Chat and auto-pause. Thanks for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Stunning sound and fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a set after hearing them in store. I love the sound and fit especially. Simply stunning. I use a streaming music service that includes the 360 suround audio which is a nice plus. The app is as easy to pair and use as anything else, and these head phones are now my daily drivers. Definately worth the price for admission.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cl3anb0y,
Thank you for the purchase! We're happy to hear that you love the sound quality, fit and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Hard to control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good. Too uncomfortable for a long time use. Ears get very warm. Hard to control features. Hard to connect through wi-fi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, WilmerV,
Thanks for the review! We appreciate the comments towards the design and the touch panel, and we can take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
Great noise canceling and comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So first off… The quality of the noise canceling is better than any other headphones I've tried, to the point I can't even notice my roommate talking at me from across the living room. I previously had the XM4 headphones before selling them to my roommate and upgrading to these – the ANC is ever-so-slightly better, though both are fantastic and would be a good purchase (my roommate was considering leaving this apartment at the end of our lease because the city noise was too much, but now she just puts on great noise-canceling headphones when outside noise is annoying and decided she is going to stay). The biggest upgrade on these headphones vs. the XM4 is the size of the earpieces, which (on my head) makes it so the headphones don't move around when wearing the headphones and moving my head, unlike the XM4s which had a little movement. The sound quality itself is great also, though much better with some tweaking of the equalizer on the Sony headphones app. I wasn't dead set on any of the equalizer presets, so customized it myself and found a good balance. Another major bonus: these use Bluetooth 5.2 instead of the XM4's Bluetooth 5.0. Both headphones connect fine to my phone and computer, but these have a stable connection with my TV (a 2018 Samsung Q9F) while the XM4 jumps in and out and is pretty much unusable with the TV. The one knock on these headphones is that the headband is kind of thin, so the headphones can get a bit uncomfortable on the top of the head after a few hours. I wear them loose, with the headband extended, so it doesn't put quite so much pressure on the top of my head. The top of the headband is more comfortable on the XM4s if that's really a concern for you. Final thought: if you are deciding between these and the slightly-cheaper XM4s, a visit to Best Buy might be worthwhile. I tried these on in-store and the comfort of the ear covers and lack of movement compared to the XM4 was worth the upgrade IMO. It might be different for people with different sized or shaped heads, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexTheDude,
We appreciate the positive feedback and we're glad to hear that you like the comfort design and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Worth the money!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything I could ask for! Excellent noise cancellation, ability to switch between two devices seamlessly, and they feel good on your head. I guess the only negative part about these headphones is the Sony app, as the headphones don't stay connected to the app per say all the time so when you open the app it takes a few seconds to connect. Other than that these are a great set of headphones, and well worth the price! I've had them for months now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi friendlyghost3,
We're glad that you are enjoying the noise canceling function, multipoint function, and comfort of the headphones. Your feedback about the Sony Headphones Connect app is greatly appreciated.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph