Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Quality sound with no distractions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their ability to shut out the rest of the world is amazing. This headset is very comfortable and produces a rich sound that is unaffected by the noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star and review, John. We're truly delighted to hear that we've matched your expectations with your Sony WH-1000X5 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall comfort of your headphones are greatly appreciated. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Excellent headphones, OK value for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an OK value for the price. The sound quality is excellent from the phones; the quality from the microphones is OK. They are light in weight, which is nice. I wonder how well the ear pads will wear. Overall, the workmanship feels and looks good - as usual for Sony. The microphone does not work when using the wired connection, not mentioned in the documentation! Fortunately the excellent Sony support staff quickly explained that this is how it’s designed. Swiping on the phones to change the volume is clumsy and slow. Also annoying: the power button is an awkwardly placed tiny button. The unit shuts off automatically when taken off, which is nice - but requires more effort than it should to restart.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IRISH, We're glad that you are enjoying your new headphones. We're also sorry to hear if the mic doesn't work when using wired connection. The headphones microphone is only transmitted via Bluetooth to your device. If you are using the wire with the headphones, your phone's mic will be enabled.
If the headphones turn off automatically, please try the following steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Comfort, Sound quality
MY NEW HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a long battery life. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, We're thrilled to hear that you like the sound and battery life. Your feedback is greatly appreciated and thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Broke after 7Mo and Sony says it’s normal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were awesome for 7months yep! You read that right. I’m a Developer in my mid 40’s with Autism so I wore them all the time. I was meticulous with how I cared for them as I do with all my things but especially my precious headphones. They broke at the joint where the cup meets the headband for no reason. By that I mean I wasn’t stretching them, laying in them, I didn’t drop them, smash them I just picked them up off the desk and the cup dangled. They still work. But here’s the best part. My “warranty” would be considered manufacturer because it’s been less than a year and Sony says they don’t cover “cosmetic defects as a result of normal wear” is that so!? So that’s normal?? Then they told me it’s because I did something which I did not. I have $20 Amazon headphones for 3-4 years give me a break. Then the Sony rep said “they are not designed to last very long we can give you a one time $50 discount on a new pair” What a joke!! You can buy them if you can afford what others have called poor craftsmanship because this plastic is cheap crap! And because of how Sony treated me I have wanted to let everyone everywhere know what you are getting into with this product and company. I was loyal for years now never again will they get a penny of my money. 7 months you guys! 7 months!! But that sound awesome for the time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheOnlyRealEva,
We are sorry to hear about what happened. This is definitely not the customer experience we want you to have. We can review your case so we can better understand your situation. You can email us at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We take all user input seriously and will make sure your comments reach the appropriate person.
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
Excellent Comfortable Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far after having these for 3 days they are fantastic. I have used them a decent amount, and everything is great. The comfort is a highlight. I wear glasses and some over the ear headphones feel uncomfortable (like the airpods max) but these feel so good on my head. The noise cancelling is what I would come to expect from first party audio companies nowadays. The sound is great and I haven't noticed any problems. I got these for less because I am an employee and I would likely buy these for full price if I was needing a nice pair of over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dalen, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift and she loves it. Sound is fantastic and doesn't hurt your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZJ101,
Thank you for your wonderful review! We're thrilled to hear that the WH-1000XM5 has been a hit as a gift and that she loves it. It’s great to know that the sound quality is fantastic and comfortable for her ears. Your feedback is greatly appreciated. We hope she enjoys many more hours of immersive listening!
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Fantastic sound and comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with these headphones. Like the title says, they have great sound quality and I can wear them for hours. The cost is quite high but I say they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Tyler!
We are so pleased to hear how much you love your WH-1000XM5 headphones. It’s wonderful that you find the sound quality great and that you're able to wear them comfortably for hours. We designed them to provide a premium listening experience with a lightweight, comfortable fit, and it's rewarding to know we got it right.
We also appreciate your honest comments about the cost. We aim to provide a premium listening experience with features like industry-leading noise canceling and exceptional sound quality, and we are glad to hear that you feel they are worth the investment.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best full size headphones I have ever used. Clarityis outstanding. Sounds from bass to mids to treble is amazing. Connectivity extremely simple. Easy too use noise cancelling wear them all the time. I like that all I have to do is touch the side when I want to hear whats around me and as soon as i stop touching it like magic back to blocking out the world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, NicoleC,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Best voice cancelation on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones after tweaked a bit with the EQ! Very light and comfortable and look beautiful! Fast charges in a little over an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mario, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Incredible purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyP,
Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!
Thanks for choosing Sony!
- Stephanie
- Pros mentioned:Comfort, Sound quality
Not for small heads
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for 2 months now and I can say that nothing beats the sound quality, they are soft on the ears, but they're just too big for my head. It slides off when I bow my head down. And when wearing it for a long time, it kinda hurts the top of my head where it touches the headband, even though it's padded. Other than those, I don't have any complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Cher.
While we are glad to hear your satisfaction with the amazing sound quality and superb performance of your WH-1000XM5, we are really sorry if it didn't fit you well. The WH-1000XM5 are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope this helps.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
The sound quality is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. That alone was worth it, right? not sure about sound quality over WM4, but the fit was a little better for me, so spent more for WM5. I suggest to try the fit before spending so much money, Other things... Instructions were not easy to follow, and a little hard to find. Then case is terrible, so plan to buy a new case immediately. Zipper doesn't work well, and the design is just weird. A rectangular box with a loop and filleted edges would be better and probably cheaper. Now more waste for the landfill. It's a bummer that after spending $400, you still have to find accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, We're glad that you like the sound quality and fit. We also appreciate your feedback about the case. Your feedback matters as it help us improves our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
love these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones while testing them out on location. I have been contemplating buying these for a while and was waiting for a sale to purchase it. I got tired of using my airpods and they would pop out of my ears quite often. I like the feel of the over the ear headphones. I also enjoy the ambient change in different environments. Good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayC, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Overall great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, sound quality is good, great battery life, great playback controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HansM, Amazing! We're delighted to hear that you like the comfort, sound quality, battery life, and controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever bought. After asking around and trying another major competitor I settled on them. The sound quality is as you’d expect from higher end headphones from Sony, very good. I love the deeper end of the sound. I use them when I work outside because I love the noise canceling. It removes at least half the noise from the lawnmower. I was told they wouldn’t work well with my Xbox because the dialogue would be off. That is wrong. I use them every day and never notice any dialogue or other sounds being “off”. It was well worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM,
That's fantastic to hear! We're thrilled that you're so happy with your WH-1000XM5 headphones and that they've exceeded your expectations, especially with the sound quality, bass, and noise canceling. We designed them to provide a premium listening experience, and it's great to know they're delivering for you, even during outdoor work. It's also great to hear your positive experience using them with your Xbox.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great value and easy to use!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound. I cant use earbuds and this was the best value for the money! Easy connect, use and long battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreC, Thanks for sharing! We’re glad you found the WH1000XM5 headphones to be a great value with easy connectivity and long battery life. It’s awesome they’re a perfect fit since earbuds aren’t for you. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality, very comfortable in ear ,battery lasts long time ,worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi newbuyer,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality, battery performance, and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Really enjoy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always considered myself a casual listener, but this explains it all. Music is much more satisfying when using this. But not just that, all media is. Favorite show or movie? Great. Something simple like YouTube or tiktok? Just wonderful. And they’re so sleek so they go with outfits. Definitely a 10/10 purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, Amazing! We're delighted to hear that you are enjoying your new headphones. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort and sound blocking - made the switch from Bose QCII to these. Great battery life too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanO, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
10/10 Headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, feels very light and can wear it for a long period of time without it feeling uncomfortable. Noise cancellation is outstanding. Definitely recommend to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleH, We're happy to hear that you like the WH1000XM5. Thank you for choosing Sony. Erin