Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best noise cancelling technology available
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Noise cancelling is amazing. I had the M3's, which were exceptional, and these are a step above. The sound quality is very true to the music. They do not give over harsh base like some other headphones so if that is what you want these aren't the ones for you. Bluetooth connection is easy and dependable. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 808Hiphotog,
Thank you for your positive feedback on the WH-1000XM5 headphones! We're thrilled that you're enjoying the noise-cancelling features and sound quality. It's great to know that the Bluetooth connection has been reliable for you. Thank you for choosing Sony and enjoy your WH-1000XM5 experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great sound quality and comfort
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and super comfortable for over-the-ear headphones. I wish they made cooking earpieces for them on release, that’s the only thing I would change. I use these to study in order to focus, and they’re comfortable enough to walk with outside as well. So far the connectivity seems pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We're glad that you are enjoying the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WB-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones. The ambient awareness, the sensors. The audio quality. All around amazing headphones & comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyB,
Thank you for the purchase! We're glad to hear that you like the sound quality and smart features of the headphones. Thank you for choosing Sony!
-David
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of Samsung headphones and I’m glad these were my first! The sound quality is crisp and makes listening to music an experience. Compared to my other headphones these blew them out the park enabling my ears to hear instruments or noises I haven’t heard in songs I listen to on a daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IraO,
We are excited to hear you chose the WH-1000XM5 headphones and that they have blown your previous headphones out of the park! It's fantastic that you are experiencing the crisp sound quality and hearing new instrumental details, which is exactly what our newly developed 30mm driver and LDAC codec support are designed to deliver.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
wonderful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound and very comfortable and the battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lifshenco, we're glad you like the sound quality and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort
XM5s the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in comfort and ANC is not too overwhelming compared to other brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey UlyssesB, thank you for your positive feedback on the Sony WH-1000XM5 headphones.
We're delighted to hear that you find them the best in comfort and that the Active Noise Cancellation (ANC) fulfills your requirements without being overwhelming compared to other brands.
The WH-1000XM5 has been designed with user comfort in mind, featuring soft-fit leather ear cups and a lightweight construction. Additionally, our ANC technology aims to provide a balanced reduction of ambient noise across various environments without causing discomfort, a feature that users have found beneficial.
We appreciate your support and are glad to know that our focus on enhancing comfort and refining our ANC technology has positively impacted your experience.
Thank you for choosing Sony.
Gus
Best Headphone Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphone! They fit so comfortably without causing ear and head pain. They feel light weight and work amazing! I love how the app also gives you options from noise control, all the way to how you prefer to hear your music. Definitely recommend these!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadisonP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones offer you such comfort and excellent performance. It’s wonderful to know the lightweight design and customizable app features enhance your listening experience. Thank you for your recommendation and for sharing your positive feedback!
Best regards,
-Fred
- Cons mentioned:Connectivity, Foldability
Mid step
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small spec bump form the previous year if there is a sale I would grab them. I had connection issues and they do not fold up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminT,
Thank you for considering Sony products.
We're truly sorry to hear you're running into frustrating connection issues with your WH-1000XM5 headphones. That's certainly not the experience we want you to have, and we appreciate you taking the time to share your feedback on the design. We will make sure to pass those comments directly to our product team.
To get your connection fixed right away, the best next step is to speak with our specialized headphone support team. They're equipped to give you personal assistance and apply their expertise to quickly troubleshoot this issue and get your headphones working flawlessly.
Please contact them directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We look forward to helping you get back to a seamless listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Perfect for Long Haul Flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is amazing. Wore these on an 8+ hour flight on one charge. Love that they come with an aux cord for in-flight entertainment and the noise cancelling was perfect. Also was able to wear a travel pillow and sleep with them on pretty easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jstoe, That's awesome! We're glad that you are impressed with the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Overall a great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is well, but the headphones do not fit perfect because it is a little big for me personally when the headphones are on the lowest adjustable height but other than that it fits well and is very comfortable (I have one ear piercing on each side and it has not caused an issue even when I lay in bed with them on). It totally depends on your head size and shape. It is very lightweight and has many useful and cool features. The app is not the easiest to work at first but it just needs some getting used to. The transparency mode is not as good as the AirPod max but is still comparable, but it is still very cool and useful. I believe for the price it is definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gracie,
Thank you for the purchase and we're glad to hear that you like the comfortable design and price point of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Not sure it's worth the upgrade, but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of the Sony WH-1000 headphones. I bought the XM4 and really like them, so took the plunge for the upgrade. I'm not sure I see a big difference in the new one, but it still sounds great. Maybe a little lighter than the XM4. If you like top-notch headphones, these will definitelu fit the bill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grabes,
Thank you for the purchase and 5-star rating! The main features of the WH1000XM5 are
Industry-leading noise canceling, crystal clear hands-free calling; up to 30 Hours of playback with ANC on; Ultra-comfortable, Lightweight design with soft fit leather; multipoint Connection, redesigned collapsible case. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sounds good and no complaints at this time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these over some other brands. Bought these for my kid (24 yr old). Said these are very good. Loves the over ear. Can wear them quite a while without listening fatigue. Loves the function of covering on one ear muff to be able to pause listening and talk to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, This is great! We're glad that your kid likes the features of his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Attendant great service in this area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Ever, don't remember the name of the guy who helped me. He was the best! You have people who care a lot for customers (like this guy and people who absolutely don't care like a guy who was attending the kitchen appliances that day, he was more interested in taking care of his phone messages than taking care of my questions. Same store. One more time, the young guy who helped me buying my wireless headphone. The best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound and feel amazing. They help me immerse myself into anything i listen to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamuel, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Best NC Headphones for studying with Misophonia
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones so much. I use them at the gym and to play games and study. Theyre authentically pleasing so i dont feel silly wearing them. They do fall off with heavy activity so i dont recommend them for running or jumping. But i LOVE the NC features because i struggle with misophonia so much.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JessicaG Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
The Best Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife and she loves them. The quality in sound and noise cancellation odd excellent. The batter life is really amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, we're glad your wife loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
air max killers
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible headphones love the noise cancelling, compared to the xm4 this is more of a speaker approach as the inwards fold outwards I personally like that more and it feels lighter around the head probably to compete even more against the air maxes this is a dream headset however still awaiting to get gps service on this in case i lose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenanO,
Happy to hear that you selected our WH-1000XM5 over other brands and you enjoy the good sound quality of our headphones. We appreciate your feedback/suggestion regarding GPS function. Since this unit does not have a built-in GPS, in case you lose your headphone, you can use Fast Pair features of your XM5. The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google’s Find My Device app on your smartphone.
You can also enjoy the sound quality of the headphone because it has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Sound quality
The battery lasts forever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect quality for what I was looking for, the app is easy to navigate and intuitive. Love the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user780132,
That's fantastic feedback! We are thrilled to know you are enjoying the premium sound quality of your WH-1000XM5 headphones. We intentionally designed the Sony | Sound Connect app to be intuitive for easily customizing features like the EQ and Adaptive Sound Control, and the simple touch controls make managing your audio effortless.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Seriously sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and comfortable, sony packs their amazing sound into a simplistic design. I forget to take them off the go with everything,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EngelinT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Bass, Sound quality
Worth the wait, money and the hype! Get these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl