Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great headphones but can’t share apple audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. For Apple/Iphone users* You cannot share audio with others with these headphones. If you are looking to maybe watch a movie together somewhere and not disturb others this wont be your friend.* But great everything else!! Good sound when adjusted to your liking with the eq, good feel, holds a great charge and charges quick!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Justin! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sound Quality Is Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is very nice with amazing sound quality. I was impressed with the noise cancelling these light weight headphones provided.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardN, Fantastic! We're thrilled to hear that you found the comfort to be very nice and the sound quality amazing. The noise-canceling feature is indeed one of the highlights of these lightweight headphones, and we're glad it impressed you. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best headphones I’ve purchased in life!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancellation is the best I have experienced. Super comfortable, works well with all my devices, sound quality is great for music and calls. The mic even filters your voice well during calls. I have been listening to music in the background on a call and the person I was talking to didnt hear a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArrSea, Amazing! We're glad that you like the noise canceling, comfort, sound, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best overall sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver a great performance of solid lows, mids, and highs; shining particularly towards mid-lows and mid-highs the bass has a very nice rumble to it. The ANC is superb and is a great addition to these both wired and wireless to your preferences as they last for about 35 hours wirelessly and connection is seamless and simple. Definitely recommend after the use of my AT-M50X for thousands of hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Solid headphones but some improvements needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work as intended. The noise canceling function works well and I was looking for a set that were multipoint - able to connect more than one device - so that I can respond to my phone while working on my laptop. The reason for the 4/5 stars is because I am forced to download an app to do the multiple connections and connectivity isn’t always consistent resulting in a somewhat glitchy sound connection on MS Teams. This doesn’t happen often but for the price we shouldn’t have to deal with this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineN, Thank you for the feedback on your experience with your new Sony WH-1000XM5. While we're glad you like the excellent noise cancellation and overall function of these headphones, we regret to hear about the connectivity glitches that you're having. We highly recommend that you download the latest firmware version to ensure optimal performance. You can also follow the additional troubleshooting steps on this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483
We also recommend contacting our our product support team via phone call or chat through this link should you need additional assistance: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love the quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canceling headset I have had. Cant wait to get the next gen thou
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LordHoxx,
That is fantastic to hear! We are absolutely thrilled that you consider the WH-1000XM5 to be the best noise-canceling headset you have ever owned!
That level of sound isolation is exactly what our engineering team strives for. Your enthusiasm for the current model, and for the future of our line, is the best compliment we can receive.
Thank you so much for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Amazing headphones!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! I love these! The sound is sooo good! I love using them when i just want to get lost in the music, the bass and treble is good and the eq is good. They do get my ears warm from the material of the ear muffs after using them for a while. Quick to connect on my iphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex93, Fantastic! We're delighted that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones, great alternantive to the XM6
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, the sound quality is amazing an overall its a good pick espcially for those who want to buy a pair of headphoens but cant afford the XM6 at the moment. Only part I dont like is the power button, its too stiff and feels cheap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simam,
Thank you for this honest review of the XM5 headphones.
We're thrilled to hear you find the sound quality amazing and that they are a great pick. We also appreciate your feedback regarding the power button and will share this with our design team for future consideration–we're always looking for ways to improve our products!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality, Weight
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and lightweight. Sounds amazing and has really great noise cancellation. I really like the feel of these but since there is no water resistance I can’t help but wonder how long these will last before they start to deteriorate. People will always sweat with headphones on so it’s strange that they are no built for sweat-resistance. I also wish they were collapsible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristal, Thank you for your output. We're glad that you like the sound and noise canceling. We'll forward your feedback to the proper department. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and the comfortable fit and they're so light and easy to take along
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvelynT, We're glad that you like the sound quality and comfortable fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Pretty comfortable. The features are also great as well and work well. Make sure to read the instructions before just using it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisD, Great! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:ComfortCons mentioned:Connectivity
An ideal headphones with minor issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything, one of the best comfortable quality products in the market right now. Looks amazing and you can wear it all the times. Its true to every good thing you can find it in all the reviewa. I have been facing connectivity issues form day 1 and whatever I do it is still there. I also noticed the sound quality is not the best for the price point but it's not bad either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keyur, thank you so much for sharing your feedback. We're happy to hear that you like the comfort, quality, and looks. We're also sorry if you're having connectivity issue and the sound quality did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. You can check and verify the software using the headphones connect app. Using the app, you can also customize the settings such to fine-tune your music. You can also reset/initialize the headphones. Please refer to the Help Guide for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have ALWAYS bought Beats-but after trying these out-the comfort and the sound was amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StaceyH, Thanks for sharing! We're thrilled to hear that the Sony WH1000XM5 headphones impressed you with their comfort and amazing sound. Thanks for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Don’t think just buy them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said these were the best headphones out there and they weren’t lying, sounds incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 4braham20,
Awesome! Thanks for your purchase and for your recommendation. We're glad that you are pleased with your purchase and with the quality as well as the performance of our WH1000XM5. Thank you for choosing Sony! Enjoy!- Marco
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The sound is crystal clear. Love the feature that lowers the volume when you place your hand on the right side of the headset to hear when someone needs to talk to you. Having the headphone charged via usb is great....no more batteries! They also hold the charge for a long time. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tampagirl, Excellent choice! We're glad that you like the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, comfortable, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant1, perfect! We're glad you like the sound quality, comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Best Headphones of the year so far!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a headphone that packs a punch this is the one. This is the best headphone for the price range and sound quality. Sound is great and the battery life is exceptional and it works well with the iPhone app and android and don’t have any lag or issues with it. The only downside is it outside will get stained if you have greasy or messy fingers. Other than that great product! Would Recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PizzaPlanet2003, Thanks for your 5-star rating! We're happy to hear that you like the sound quality, battery life, and works well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
The best noise cancelation!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from XM3, these are far better in noise cancelation. And it's still super comfy for long-duration periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DLC761, Fantastic! We're thrilled to hear that you find the WH-1000XM5 headphones to be a significant improvement in noise cancellation compared to the XM3. It's great to know that they remain super comfortable for long-duration use. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great for flights
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great battery life. The noise cancelling capabilities are great and the gestures to temporarily halt noise cancelling are very useful when you want to hear things around you. Great for flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulH Awesome! We're glad that you like the sound, battery life, noise canceling function, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Good for casual listeners (only them)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones are very good if you’re looking for a well mastered casual listen, definitely not for audiophiles! The hi-fi system is tuned to a specific master/engineer and will change the producers intentions to instrument (or song in totality)! Would not recommend to music producers! But for casual listeners, it’s a good choice… maybe not for the price though, if you like how they sounds they’ll be a good suite, but if you want true transparency this is not your choice!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Eric,
Thank you for sharing your thoughts and feedback on the Sony XM5 headphones. Although they may be considered pricey, these headphones are crafted to cater to a diverse range of customers. Additionally, we also offer professional headphone models that cater specifically to those with a profound passion for music. Again, we appreciate your feedback. Enjoy and thanks for choosing Sony. -Craig