Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Worth it for travelers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Indispensable for airline flights. Works great for keeping the various rude passenger disturbances to a minimum. I was worried that the foam would make it uncomfortable on long flights, but it's no problem at all. Now, can Sony help with the "oversized" passengers encroachment on my space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnGalt, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best of the best, why settle for anything less???
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best, why settle for anything less??? Comfort, Quality, Sound ambience and Interface is second to NONE! Why look anywhere else? Get it, Gift it, Get one for yourself, use it, love it and Get loved for gifting the Best headphones out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CogitoErgoSum,
Perfect! Thank you for writing this awesome review and for giving our WH1000XM5 a 5 star rating. We are very excited to hear your apperciation of the sound quality, comfort, ambience sound and awesome interface of our XM5. Thanks for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Comfort, Sound quality, Weight
Nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling, light-weight, comfortable and plush pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeet, We're glad that you are enjoying the noise canceling function, light-weight, comfortable, and the plush pads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Great ANC and sound, yet expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: great ANC and excellent sound Cons: expensive and no IP rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyQN, Amazing! We're glad that you like the noise canceling function and sound quality. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality I love the noise cancellation too. And they are super comfortable I like headphones that cover my ears completely so I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amer, Great! We're pleased to hear that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing battery, impressive range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 4/5 Comfort 4/5 Battery life 5/5 Noise cancelling 5/5 Headset controls 3.5/5 Connectivity 5/5 NOW based on the price this is about what i expected, but what really impressed me was the battery life and the charging time. I use this headset 4-7 hours a day on weekdays and 13 hours a day on weekends. Only have had to charge the headset up every four to six days. And the charge speed is incredible. Battery was at 10%, plugged it in went to get groceries, got back to a full charge. Lastly the range is insane. I was able to hear my discord chat the entire time i walked from my room to my car and thats at least a 600 foot distance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soarinsen, Awesome! We're delighted to hear that you are enjoying the sound, comfort, battery life, controls, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great music quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to get these for the gym even after reading mixed reviews about gym use. They arent rated for water/sweating resistance, but i found a quick wipe down if i ever feel too sweaty does the trick. I love the music quality and the app that allows you to customize the EQ and touch controls when using them. I have an iphone so everything points to me getting the airpod max for "seamless" connections between my phone and iPad, but I already have the airpod pros and they are nice but I needed more control with how I wanted to listen to different genres of music with EQ customizations. The airpods pro do tend to slip out my ear canal often so I end up pushing them in to benefit from ANC, even swapped out the rubber ear tips with silicone ones and they still slip out. So I got the Sony wf-1000xm4 to replace the airpods pro, they were a game changer. More comfortable and better ANC due to solid seal into my ear. Plus they never slip out, never need to adjust while at the gym. Decided to stick with Sony for an over the ear headphone and so happy I did. I switch between them when I go to the gym. Going to get the sony wf-1000xm5 when they have any deals. TLDR: Overall I'd recommend the Sony wh-1000xm5 Pros: Great fit, comfortable and light, app with extra customization, EQ, cheaper than Airpod Pro Max. Cons: the light weight makes them feel "cheap" ( even thou they aren't ), not IP water resistant rated and Sonys complicated naming for their headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GianUy, Thank you so much for taking the time to leave us a review of your Sony WH-1000XM5! We're thrilled to hear you love the sound quality, EQ customization, lightweight and comfortable fit, and overall performance of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lightweight feel and no IP water resistant rating and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Excellent Headphones - Sound & Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using these for almost a month and so far they are GREAT. Noise cancelling is excellent! Very good sound quality with ipad Apple TV and Apple music on iPhone 15. Special Apple music spatial audio excellent separation. Sale price is extra bonus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EAN43, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
exceeded expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and light yet they feel durable. very easy to set up and use even though it has a companion app. the noise cancelling is way past what i would have expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImpulsePurchase, That's really cool! We're extremely pleased to hear our industry-leading, Noise Canceling headphones WH-1000XM5 meets your needs, and it exceeded your expectations! It's good to know you are enjoying the incredible sound, excellent noise cancellation and exceptional comfort of these lightweight headphones. Thanks for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Premium choice, exceptional pickup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a stellar choice for anyone seeking high-quality sound, comfort, and convenience. Just exceptional, delivering crisp highs, rich mids, and powerful bass. Plush ear cushions and sleek design. Grabbing another pair for my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youkno, this is great to hear. We're also glad that you are enjoying the sound quality and comfortable to use. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, amazing sound quality, noise cancelation, and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LightningSShhaaddooww, We are thrilled to know that you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Painful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great and so is the noise canceling but they're uncomfortable after only wearing a short time hurts ears after pnlt 20 minutes
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback on the WH-1000XM5 headphones.
We are so pleased to hear that you are impressed with both the sound quality and the noise canceling performance—these are two areas we worked hard to refine!
However, we are genuinely sorry to learn that you are experiencing discomfort and pain after wearing them for only 20 minutes. This is certainly not the all-day comfort we designed the XM5s to provide. Headphones that cause pain defeat the purpose of great audio and ANC, and we want to help.
Discomfort can sometimes be related to fit or pressure. We recommend trying different ways to adjust the headband to ensure the earcups are sitting properly and the clamping force is evenly distributed.
If the discomfort persists, we encourage you to contact our dedicated product support team so they can troubleshoot the fit with you and explore potential options.
You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you choosing Sony and hope to ensure you can enjoy your headphones comfortably.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good, but not amazing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of Wyze noise cancelling headphones that work fairly well, but just couldn't handle some of the noise during flights, so I upgraded to these for their supposedly "unprecedented noise cancellation". I was disappointed to find that they are only slightly better than the Wyze headphones even though they four times the price. They are comfortable, sound great and offer good noise cancellation, but I would not buy them again when I can get 90% of the performance for 25% of the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrownTrousers, We appreciate your feedback and we're glad that you like the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
The Best Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best noise-cancelling headphones on the market at the moment. I purchased 3 sets - one for me and two for my kids. The quality of the sound and the level of noise canceling are great. The battery life is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, This is indeed one of the best noise canceling headphones and we're glad that you are happy with your purchase. We're also glad that you like the sound quality and battery life. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones with better software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good software better than bose qc3. Software is where it shines with talk to cancel noise canceling. Very nice feature for when the wife keeps trying to talk to me with my headphones on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swiish,
We're thrilled you love your XM5s and their superior noise canceling, especially Speak-to-Chat! It's fantastic to hear how well it works for quickly talking to your wife without taking off your headphones. Thanks for the 5-star review and for choosing Sony!
We appreciate the preference, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Love Sony Products!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using these, especially on the plane! The noise cancelling works really well and they’re comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPFP, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Battery life, Sound quality
Good Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to connect to bluetooth source. Solid connection when connected to my Samsung Note20. Impressive sound and the features to adjust volume and change song via the right headphone are convenient. They do perform well in regards to sound and clarity and battery life is decent as well. I would say between 4 and 5 stars, nothing really bad about them but also nothing really sets them apart for the rest around the same range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeK, We're delighted to hear that you like the audio quality, battery life, clarity, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
VERY GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were the best headphones on the market (before the wmx6). They have very good noise cancelling and ambient noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abdiel,
It's truly wonderful to hear that you consider your Sony headphones the best on the market before the new generation. Thank you for your fantastic 5-star review and for highlighting their very good noise cancelling and ambient sound features. Performance like that is what sets your Sony headphones apart and helps create an immersive listening experience.
Thank you for choosing Sony—wishing you an amazing day!
DiegoV.
- Pros mentioned:Comfort
Goated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having tried XM3s, XM4s and Bose QC 35s and 45s, the XM5s are hands down the best in every category. I can wear these all day without any issues or my ears getting sore. Comfortable with glasses as well. ANC - I literally can't hear anyone or anything. I can sit down in a busy coffee shop and the xm5 will block out 95% of the background noise and with some low music playing you really can't hear much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arman, We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Highly Recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been my absolute go to! I struggled for awhile finding headphones that comfortably fit over all my piercings, without making my ears sore or giving me a migraine- these were it for me! The design is very sleek and minimalistic, which was also very important for me. It comes in a travel case that is super handy to keep my headphones and charger all together in my purse or backpack for school. One of my favorite features is the active listening feature! Very similar to apple headphones, but rather than turning the feature on and off from my phone- I can hold down with three fingers and activate the listening. When I’m done, I just take my hand off and it goes back to the previous mode. This is my FAVORITE feature. There isn’t much audio leakage at all. Overall, this IS the product to by over the Apple Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alora, Awesome! Thank you for taking the time to write such an in-depth review of your amazing experience with the WH-1000XM5. We're glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, listening to ambient sound quickly (quick attention mode) as well as included carrying case, sleek and beautiful new design. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you so much for choosing Sony! -Jess