Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. They a very comfortable with my glasses on. I love the control from the right ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diverdar, Amazing! We're thrilled to hear that you are enjoying the great sound quality and the comfortable fit of the WH-1000XM5 headphones, especially with your glasses on. It's also fantastic to know that you love the control features on the right ear. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ave ever owned. It blocks the gym noise excellently. Sound quality is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaustoB,
That is fantastic to hear! We are thrilled that the WH-1000XM5 are the best headphones you have ever owned. It is wonderful that the superb sound quality and the excellent noise cancellation are working perfectly to block out gym noise and let you focus on your workout.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing head phones. Soft and it blocks out outside noise real good. Recommended for workouts too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SGin, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Solid equipment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were extremely comfortable, terrific sound and great bass response. Sony App is not required but has nice features. Bluetooth has good pairing. Case included is decent but the charging cord has no adapter and is extremely short measuring around 3 inches
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DadRiv, Thank you for the excellent review! We're so happy to hear you're enjoying the comfortable fit, great sound and bass response, reliable Bluetooth connection, and overall features of your Sony WH1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the short charging cord and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones for just about everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Far better than I was expecting. As someone who is new to “premium headphones”, these blew me away. I’ve been used to AirPods and gaming headsets and I cannot even express how much better the MX5’s are than anything I’ve used. The noise canceling was the most surprising, I expected it to dampen most things around me but it simply cuts out all sound. Road-trips, air travel, gym sounds, and construction zones’ sound pollution are completely removed from my life when I turn on the noise canceling. The mobile app is relatively confusion free and simple to set up. The custom EQ settings were great for finding my favorite audio experience for music. If you’re looking to use these as gaming headphones, I’d look elsewhere. While the sound is amazing, the latency is a bit too much for any sort of competitive games. However, I’ll use these for single player games to enjoy the atmosphere even more. Before I got these I read quite a few reviews about them not being good for gym usage, but I disagree. They cut out all sound and I can’t hear the gym’s music, treadmills running, or weights slamming (unless they’re my own). In terms of sweat damage, they dry off quickly and as long as you take care of them and clean them, it’ll just be fine. I sweat quite a bit and have noticed zero problems with anything during or after workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TC907, Amazing! We appreciate your detailed review and we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Best sound and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went from bose to sony. The quality is the best. The sound and bass are great. I would recommend sony or bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, awesome! We're happy to know that you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought these for me for Mother’s Day. My daughter and husband already owned a pair. I had beat solos but they would hurt my ears after being on for a little bit. This do not hurt they are very soft. I travel a lot and they work perfect on the plane with the noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelonTulip,
That's awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the comfortable design and noise canceling of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Would buy again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and the noise cancellation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katie,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM5 headphones and their impressive noise cancellation. It’s rewarding to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Perfect Set of Headphones (Lightweight)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony M5 headphones are a fantastic choice for anyone looking for a high-quality listening experience. One of the standout features of these headphones is the adaptive noise canceling technology, which is truly amazing. With this technology, the headphones are able to analyze the sounds around you and adjust the level of noise canceling accordingly, ensuring that you always get the best sound quality possible. Another feature that really impressed me with the Sony M5 headphones is the Bluetooth connectivity. The blue connection is consistent and does not intermit, which is essential for an uninterrupted listening experience. Whether you're listening to music, watching a movie, or taking a call, you can trust that the connection will stay strong and reliable. Overall, I highly recommend the Sony M5 headphones for anyone who wants a top-of-the-line listening experience. The adaptive noise canceling technology is truly impressive, and the consistent Bluetooth connectivity ensures that you can enjoy your music or other media without any interruptions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RJMC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Beautiful Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. So soft and lightweight! Look is very modern and sleek
I would recommend this to a friendBrand response from SonyListens
Posted .Hii EllaK, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Noise cancellation is wonderful. Some of the best over the ear headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isiah,
Thank you so much for sharing your feedback!
We're thrilled to hear you're enjoying your WH-1000XM5 headphones. It’s great to know you find the noise cancellation to be wonderful, and even consider them among the best over-the-ear headphones on the market. We truly appreciate you taking the time to share your positive experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Comfort
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and long lasting battery, also very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianoG,
Thanks for your review! We're happy to hear you're enjoying the comfort, long battery life, and ease of use of your Sony WH-1000XM5 headphones. Hope they continue to enhance your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality, Weight
sony xm5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphones, lightweight, amazing sound quality, amazing noise cancellation, everything about these headphones is amazing for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! Thank you so much for the 5-star rating and for choosing Sony! -Carl
My Son Loves Them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them! Super long battery life and charge quickly. He like the sound quality as well. He had originally purchased these to use with his computer when he was making music, but there was a lag since it is wireless. Other than that, they are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Cindieloohoo!
We are absolutely delighted to hear that your son loves his WH-1000XM5 headphones! It’s great to know he is enjoying the super long battery life, the quick charging capability, and the excellent sound quality.
We also appreciate your valuable feedback regarding the wireless lag when using them for music production on his computer. While the WH-1000XM5 offers industry-leading noise cancellation and general listening quality, you are correct that dedicated wired or low-latency Bluetooth solutions are often required for precise, professional applications like music creation.
We are glad that, despite this specific limitation, he still finds them to be awesome!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is solid. The ANC is the best I ever heard. You cannot hear any outside noise once these headphones are on. Microphones for voice calls are amazing. I found these to be slightly uncomfortable but overall these are still once if the best headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyG, We're glad you are happy with your headphones. Make sure to adjust the headband slider according to your preference to avoid discomfort. Enjoy and thanks for choosing Sony! -Craig
Overall Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no issues so far. Great battery life. App is super accessible and easy to use and install. Having a control center is awesome for adjusting volume and switching songs. The color is gorgeous!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TripleD,
It is truly wonderful to know you are enjoying your Sony WH-1000XM5 headphones and have had no issues! We are delighted that you find the battery life excellent, the app accessible, and the on-headphone controls so convenient for managing your music.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Top Tier Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best headphones I have ever worn. Light, comfortable, sound, and touch controls work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Comfort, Sound quality
Comfortable, great cancellation, good sound qualit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and stylish headphones. Have been able to wear during longer periods like on flights with little fatigue. Probably the best sound cancellation out of the competition. Sound quality is good but not fantastic (likely due to the cancellation filtering).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinC,
We're truly delighted to hear that you like the excellent noise cancellation and you find it very comfortable to use during long periods of time. To get the most out of your purchase, please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
If you feel like you are missing some bass or your music missing a bit of oomph, the Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. For more details, you may refer to this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Best sounds best noice cancelation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the best sound and noise cancellation you can get on the market. You almost not feel it over the head the soft materials make is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianP,
Excellent choice! We're glad to hear that you are having a great time with the superb sound quality, noise cancellation, comfortable fit, and overall performance of your XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Sony Headphones review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable fit, so smooth. The sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheri,
Thanks for sharing your experience! We're glad to hear that you’re enjoying the WH1000XM5 Noise-Canceling Headphones and their amazing sound quality. Happy listening!
Thank you for choosing Sony!
-Maria