Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Want the best sound for your music and movies?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds, I didn’t even realise there were sounds I have never heard before on songs I have been listening to in forever. Love the adaptive sound, so light and stylish. Really a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Desiree,
Fantastic! We are so happy to know your satisfaction with the exceptional sound quality, adaptive sound control smart function, and very lightweight & stylish design of the WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Very comfortable. Noise cancellation is very strong and the active listening mode works great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellW, Thank you for the great review! We're so happy to hear that you like the comfortable fit, top notch noise canceling, and ambient mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great audio, but quite hot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but headphones are very warm on head and can tend to make you sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marquette,
Thank you for sharing your thoughts on the Sony WH1000XM5 headphones. We're glad to hear you enjoy the sound quality, but we're sorry for any discomfort caused by warmth during extended use. You may find taking short breaks or adjusting the fit can help in warmer environments. The WH1000XM5 features soft, lightweight materials to provide a snug listen, though everyone's experience with comfort can vary.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Definitely worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and noise cancellation features. Great comfort on your head. High quality and durable. Got it for my son to focus before his swim events. Definitely would recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anaudioguy. Thank you for the 5-star rating! We're thrilled you like the excellent sound quality, top notch noise cancellation, comfortable fit, durable and high-quality design, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
SONY WH100XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Amazing audio and high tech, I love them for the gym especially and just perfect for anytime anywhere. They also charge very quickly and the battery life lasts very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariT,
Perfect! We're glad that you like the sound quality, battery life, and charging function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great quality, excellent value for money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every dollar! I've owned some less expensive headphones from Sennheiser and Sony. The price point of the WH1000XM - series used to make me think twice, but when I tried them at the store, the sound quality and the noise cancelling performance really stood out. I've had a pair of these for over a year now, and I've used them almost everyday - they're robust, and have held up very well. Build quality is great. With all the options available on the market, the reality is: what you pay for is what you get. So, if all the above factors are important to you as a user, these are a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnrk Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent active noise cancelation and very comfortable on head and over ears, can wear for hours no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyN, Awesome! We're pleased to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Pretty solid.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally rock these bad boys to bed. I have AirPods and these headphones but bought these headphones because I sometimes wanted that “I’m listening to something go away” look. These headphones do the job and are very light weight comprised to the apl ones and other Sony headphones. I bought the white versions so they do stain easy but also wipe off as quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sena, This is great! We're also glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Sony = Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2.5 years of use and counting! Sound quality never fades. Battery life still the same. Awesome color and design. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JBReviews,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM5 headphones continue to deliver consistent sound quality and battery life after 2.5 years. It’s great to know the design and comfort remain standout features for you. Your experience encourages us to keep creating products that offer lasting enjoyment.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony WH1000XM5 = Blissful Isolation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these after reading that they are rated the #1 noise reduction wireless headphones. They are much better than the Beats Studio Pro that they are replacing in both noise reduction and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TexHAMBone, We’re delighted to hear they’re living up to their #1 noise reduction rating and that you’re noticing a big step up from your other headphones in both noise cancellation and sound quality. It’s great to know you’re enjoying the upgrade! Happy listening, and thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Very high quality and light headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is amazing and the sound quality is too. They are very comfortable and light and your head doesn’t start hurting if you wear them for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ehuff,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Sony WH-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and much more lighter to wear. The best part of these headphones is that you can control the EQ on these headphones to create and hear your own personal sounds.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product amazing. The noise cancellation is one of best in the market. Also very good connectivity. And the headphones are very comfortable the ear cups are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurajA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Can wear them for hours and not even notice they are on my head. Sound quality is also very good and noise canceling is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronK,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Paralegal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound and very high quality material. Highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Gulia!
We are so pleased to hear how much you are enjoying your WH-1000XM5 headphones. It's wonderful to know that you are happy with both the high-quality sound and the premium materials. We designed these headphones to provide an exceptional listening experience with a comfortable and durable build, and it's great to know we've succeeded.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great sound, average build quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, good noise canceling, and pretty comfortable even with glasses. Have had product for about a year and the headband material is starting to split, but still comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan thank you for sharing your feedback. We're happy to hear that you like the sound and comfortable to use. Thank you again for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
sound amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life is amazing! sound quality also amazing. all in all amazing! Worth every $.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi annnnyx, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones use for everything to listen too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones well worth the money. My granddaughter accidentally broke the first one and this is my second time purchasing them. That’s how Much I like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoreenFoulksHeadphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noice canceling, very comfortable, very good headphones! ** got them 9/2022 and they just broke where the ear piece swivels so disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaP, While we're glad that you like the noise canceling and comfort, we regret that the ear piece swivel broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Regards, Erin
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones with already high expectations as i needed headphones to work on homework while being at school and these exceeded my expectations and the noise cancellation is super good on them only complaint is the feature to volume down and up and fast forward etc you have to watch a video on it to explain the whole concept to you but overall really good headphones and theyre better than the airpod pro maxs!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcte,
Excellent choice! We are very glad that we've exceeded your expectations with your new Sony WH1000XM5 headphones. Nice to know it suits your needs. However, we're sorry to hear your difficulties on operating the headphones. You may find this link helpful on how to use the touch sensor control panel:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=control
In case you need help with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thank you for the 5-star rating and for choosing Sony! - Kris