Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Weight
Review for giftcard
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s rlly a 4.5 star headphone but better than the AirPod maxs imo better battery life, lighter, but it’s uglier than the AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kunuh, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We also appreciate that you like the battery life and lighter design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and bass to go along with outstanding noise cancelling. I highly recommend these headphones!!!
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you like the audio quality and noise canceling. We also appreciated your recommendation, ShermanT. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with the purchase. I tried a couple others, and I think this ones feel the best. Comfort 10/10 Sound 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanPierre, We are thrilled to hear that you are very pleased with your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Best bluetooth phones I've owed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Phones are great. Sound amazing! Connects easily to everything I asked it to. Super comfortable. Excellent noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Progman, Great! We're glad that you like the sound quality, features, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great and sound proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!! I can remove all the sound around me, and the Black Friday deal was great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paulie!
Thank you for the wonderful review of the WH-1000XM5 headphones! We are honored to hear that you think the sound quality is amazing and that you were able to grab a great deal.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Long flight necessity
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound, performed well on 12 hour flight, ANC made a big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacM, We're glad that you like the sound and noise canceling functions. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Simply Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! Sound is great and the comfort is unreal. I wear them for travel and before sleep to block out noise. They are worth every bit of the money!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevenG, Fantastic! Glad to hear you're enjoying the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good buy Very goood, music perfect. I love this purchase, it's fascinating
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulioM,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying your WH-1000XM5 headphones! We're thrilled that you find the music experience to be perfect. Thank you for your kind words about your purchase; we truly appreciate your feedback. Enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the most comfortable headphones I have ever worn. The noise canceling is a life saver for traveling to. Absolute must for planes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jb1rd, We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy, cute, and the battery life lasts a long time! I use these for studying and they are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BelaW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sound review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. The mid range and bass pickups are great The sound quality overall is of good quality, especially in the real world. There is a nice feature where you don’t have to take your headset off to talk to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny5, We're glad that you like the sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is one of the top units they produce we’ve had no issues lightweight comfortable good sound quality it’s a Sony nothing else I needed to say
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, louismmmm! We are so happy that you are satisfied with the superb sound quality, very comfortable & lightweight design, and incredible performance of our WH-1000XM5.
These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with the WH-1000XM5 and for choosing Sony!
- Romeo
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I am enjoying using them, great for the gym. The noise cancel is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .HI user851610,
We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."
Thanks for choosing Sony.
Best regards, Eliab
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really great at noise cancelling. So good that you can’t hear someone talking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strawberries,
We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sonny headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling!!! I love the color!!! Also there are very comfortable, I did a great purchase :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sally1234567,
That's great! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony WH-M5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lets say I had high expectation after researching for some headphones. This exceeded those expectations. Highly recommended. Comfort, Sound, Quality, Noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonF, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Workout Headphones?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did extensive research on this product. And the sound quality is superb. No question about it. Perfect for a casual listen. Now here comes the part with some cons with working out. Training for about a decade, i know the style of movements one should be training if that makes sense. So when you’re perform pullups or decompression hangs to stretch your back. Your arm MAY accidentally change songs by brushing the side of the headphones. Now the side sensitivity configuration can be disabled but it be beats the purpose of the headphones. Also, if you’re workouts or if you’re a sweaty person. Be advised that it can be slippery when they are over your ears. Love the headphones for is functioning (audio). Would this be a good workout headphones? Do some more research.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorC,
We're glad that you are enjoying the sound quality of the headphones. Your feedback about the touch controls and design is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.
These headphones are not sweatproof nor waterproof. Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat may result in malfunction. They can still be used while doing light exercises.
For more serious workouts or if you sweat a lot, we suggest our headphones that are specifically designed for these tasks like the WF1000XM4.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality, Weight
Light and comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds quality and very light weight. But the cons is that the material will feel like cheap plastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ViTuong, Amazing! We're thrilled to hear that you like the light-weight design and sound quality. We appreciate your output and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is great and music sounds great. And its more comfortable than the Airpods Max’s. Great headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort, Sound quality
Great for traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound canceling is the best I have ever had. Perfect for air travel. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonJ, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin