Customer Ratings & Reviews

Hi, KirkM!
Thank you for taking the time to share your review.

It is most rewarding to hear that you find the sound quality of your WH-1000XM6 to be very good overall.
We appreciate your honesty regarding the price and performance.

To get that exceptional sound you’re looking for, we recommend using the "Equalizer" settings in the Sony | Sound Connect app to manually boost the Clear Bass or adjust the highs to your liking.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Hi Letmesee,

Thanks so much for being a loyal user of the 1000X series and for sharing your detailed feedback on the new WH1000XM6 headphones! It’s great to hear from someone with firsthand experience across multiple generations of the product.

We're glad that the improvements in swift pairing and the continued focus on a portable, foldable design are making a difference for you.

We appreciate your feedback on the touch control sensitivity! While it is designed to make the controls highly responsive, it can occasionally lead to these accidental activations. One thing you can try is adjusting the touch panel sensitivity in the Sony | Sound Connect app. You can also temporarily disable the touch controls entirely within the app if you're in a particularly windy environment or on a bicycle ride, for example.

Thanks again for the great review and for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for the fantastic review, HanzalaZ!

We are thrilled to hear that you’re enjoying the audio quality and active noise cancellation on the new WH-1000XM6. It’s also great to see that the updated hinge design and solid build quality are hitting the mark for you—we know how important durability is for a premium pair of headphones!

We appreciate you sharing your experience and choosing Sony for your listening!

Best regards,
Gus, Sony Social Media Team

Hi Cmayweather,

It is great to hear that you feel the Sony WH-1000XM6 continues our reign at the top of the noise-canceling market! We are incredibly proud of the iterative improvements and the enhanced noise cancellation we delivered with the XM6, specifically to meet the needs of frequent travelers and users focused on productivity. Thank you for recognizing it as the best all-around headphone available!

We appreciate you trusting Sony.

Regards,
Dominick

Hello ChadB,

Thank you for your fantastic review! We're so pleased to hear that you consider the WH-1000XM6 to be the best noise cancelling headphones you've had and that the battery life is lasting a long time for you.

We are particularly proud of the HD Noise Canceling Processor QN3, which is at the heart of the industry-leading noise cancellation you're experiencing. This processor is more powerful than previous generations and works with an advanced microphone system to block out distractions in real-time, allowing for a truly immersive listening experience.

Thanks for choosing Sony, and have a marvelous day!
DiegoV

Thank you so much for sharing your experience and for your wonderful feedback, KariH! We’re thrilled to hear that you love using your WH-1000XM6 headphones constantly, and that both the sound quality and battery life have impressed you.

Delivering exceptional audio and long-lasting performance is a top priority for us, so it’s fantastic to know your headphones are exceeding your expectations and enhancing your listening experience. Should you ever want to explore even more features or personalize your sound further, the Sony Headphones Connect app offers simple setup and additional controls, as many users have found helpful with other models in the WH-1000X series.

Thanks again for being part of the Sony community and for making the WH-1000XM6 a part of your daily routine!

Best regards,
Gus
Sony Social Media Team

Hi Tristan,

It brings us great satisfaction to hear that the noise cancellation of your WH-1000XM6 is making your yard work so much more enjoyable by blocking out the engine noise. Since you use them while being active outdoors, we recommend regularly wiping down the ear pads with a soft, dry cloth to keep the materials in top condition after a long day of mowing.

Thank you for choosing Sony to be your companion even during the toughest tasks!

Regards,
Dominick

Hi JonathanH,

We're absolutely thrilled to see your 10/10 recommendation! It's wonderful to know you're enjoying the comfort, incredible noise canceling, and clear, beautiful sound of your headphones. Thanks for sharing your experience!

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello Hhamanot,

Thank you for such an honest and powerful review of the WH-1000XM6 headphones!

We're incredibly grateful you decided to give Sony one more try after your experience with the XM5s. Hearing that the XM6s are "bar none the best cans you've owned"—even after owning and comparing them to premium competitors—truly means a lot to us.

It's fantastic to know that the XM6 finally achieved everything you were looking for in over-ear headphones. We're thrilled to have earned back your trust and delivered an exceptional listening experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi. JackR,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi. Miguel,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their modern and comfortable design, amazing Sound quality and fantastic Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi AlvinA,

Thank you for your review of the WH-1000XM6 headphones. We're happy to hear you find them comfortable and enjoy the great sound quality!

Regarding the noise canceling, a proper seal is crucial for the best performance. We recommend checking the fit and ensuring the earcups fully enclose your ears without any gaps. For further optimization, you can use the Sony | Headphones Connect app to run the "NC Optimizer" function, which tailors the noise canceling to your specific head shape, hairstyle, and even whether you're wearing glasses.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Awesome6847,

Thank you for choosing Sony!

We're honored to hear that you appreciate the impressive noise canceling capabilities of the WH1000XM6. It's wonderful to know that the overall experience of these headphones stands out to you, especially during flights where they've helped create a peaceful environment. Your recommendation means a lot, and we're glad the combination of features continues to deliver exceptional value. Thank you for sharing your experience!

Best regards,
-Fred

Hi SamA,

We’re thrilled to hear you’re enjoying your WH-1000XM5s! It’s great to know that both the ambient mode and noise canceling are providing such an immersive and seamless experience for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JDub,

We are pleased to learn that you are genuinely impressed with your new WH-1000XM6! It is wonderful to hear that the refinements we've made to our noise-canceling technology are providing you with a premium listening experience that stands out.

Thank you for choosing Sony.

Regards,
Dominick

Hi BRENDAH,

We are excited to hear that these are the best noise-cancelling headphones you have ever owned. It is wonderful to know that the silence is powerful enough to completely isolate your audio, and that the headphones are giving you the flexibility to enjoy your morning listening without disturbing your family or anyone else on your travels.

Thank you for making Sony your go-to companion for peaceful, premium travel and listening.

Best regards,
Dominick

Hi JulianM!
Thanks so much for sharing your feedback with us!
It is fantastic to know that you are loving the sound quality and the clear transparency mode on your WH-1000XM6.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Hi Andrew! We are delighted to hear that you find the WH-1000XM6 amazing! It brings us great joy to know that you appreciate the bass response and the lightweight comfort of the headphones. With features like adaptive sound control and noise cancellation, you can enjoy your music in any environment.

Thank you for choosing Sony!
Best regards,
Estefany