Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 12140302
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the phenomenal sound quality, comfort, and impressive battery life as major strengths. Many also appreciate the product's portability, lightweight design, and reliable connectivity. However, a few customers have noted concerns regarding heat dissipation, causing ears to sweat, and a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great quality sound/anc. Big jump from xm5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PeterC,
Thank you for choosing Sony!
We're excited to hear you're loving your new WH-1000XM6 headphones! It's fantastic to know you find them very comfortable and are experiencing a big jump in sound quality and ANC from your previous WH-1000XM5 model. We're thrilled you're enjoying the enhanced audio and noise-canceling performance.
Best regards,
-Fred
- Pros mentioned:Battery life
great battery + sound, some manufacture defects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones and the battery life is amazing. Used it for 5 days without needing to charge. The noise cancel seems to be the same as the xm5 didn't notice much of a difference. The headphones can rotate so the cuffs are pointing in which is better than the xm5 because there were times when it would accidentally start tapping and playing a song or whatever. I like how they still give the option to use a jack if wired is your thing or you can't charge it but want to still use them. The issue's I've had seem to be more from the manufacturing. I had to return it after a week because the headphones had a consistent crackling sound and when I checked online I saw this was a common issue. The second pair i got I hear white noise occasionally which I was told are the microphones adjusting for noise cancelling. My second set also had issues with the different NC levels with the left side letting in more noise than the right. I've heard it's due to possible dust and debris which Is weird because I've only had this second pair for a week and kept it in the case. Might have to return this one too as I can't seem to fix the NC leaking on the left ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustaphaC,
Thanks so much for reaching out and sharing your experience with the WH-1000XM6 headphones.
We appreciate you sharing your thoughts on the new features. It's great to hear you're enjoying the improved swivel design and the flexible connectivity options. We're also glad the battery life is living up to your expectations!
However, we're really sorry to hear you've had so many issues. That's definitely not the experience we want for our customers.
For the white noise and noise-canceling issues, here are a few things we can try.
1. Restart your headphones.
2. Reset the headphones to factory settings. You can find the steps here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
3. Update the firmware: Make sure your headphones are running the latest firmware version through the Sony | Sound Connect app.
If none of those steps work and you're still having trouble, we strongly recommend you to contact our support team for assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your thoughtful input.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Great for Upgrades and best in Class
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I currently have the XM3s and was waiting for a real jump to upgrade and this is it! Better noise cancellation and clearer sound. Overall a great upgrade from older models and as always Sony is leading in over the ear headphones so a great buy no matter what.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience and for choosing Sony once again, CJOT! We are elated to hear that you noticed significant improvements in noise cancellation and sound clarity with the WH-1000XM6. It's great to know the upgrade has met your expectations, and we appreciate your recognition of Sony's commitment to innovation in over-ear headphones. Your feedback motivates us to keep delivering the best in audio technology. Enjoy your listening experience!We truly appreciate your support and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Mr. Taylor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the product; however, I especially appreciated the support and assistance I received from the young male associate who helped me select the merchandise. He was quite knowledgeable about the products and patiently explained the differences between each one, including features, benefits, and suitable uses. Overall, I was very satisfied with my choice and left very impressed by his product knowledge and his professional expertise. It's a shame I can’t remember his name, but I believe he deserves recognition for his helpfulness and outstanding service during this sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CliveT,
We are thrilled to hear that you are enjoying your new headphones and had such a positive experience with the store associate's expertise. While we are a separate team from the retailer, we truly appreciate you sharing this feedback regarding the excellent service you received. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones in the MARKET
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the sony whx 4 they were the best ones over beats and earbuds. The noise cancelation in the New whx6 are revolutionary. I feel like im in the tv show wearing these headphones. Watching movies got 10 times better do it for you. When you out these on the world is yours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrCryptoG,
We're so happy to hear that your new WH-1000XM6 headphones are exceeding your expectations and that you're experiencing the world of immersive audio! It's fantastic to know you're feeling a revolutionary difference, and that they're making your movie-watching experience so much better.
The feeling of being "in the TV show" is exactly what we strive for, and it's all thanks to our next-generation technology. A standout feature of the WH-1000XM6 is the upgraded HD Noise Cancelling Processor QN3. This new processor, combined with a 12-microphone system, works to fine-tune and optimize the noise cancellation in real time, making distractions virtually disappear.
Thanks for choosing Sony, have a phenomenal day!
DiegoV
- Pros mentioned:Comfort
Good for music lovers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fit insanely well and are comfortable to wear for long durations tho you can’t really lay down with them unless you’re flat on your back. The EQ settings are really great for a customizable listening experience too! All in all well worth the money, I’m happy with my upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisB,
Thank you so much for the 5-star review! We couldn't be happier to hear that you're enjoying the comfort and customizable listening experience with the WH-1000XM6 headphones. It's awesome to know that the EQ settings are helping you get the perfect sound for your needs.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
A nice update
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the quality increase form the 5s. Wasn’t expecting to hear a large difference based on professional reviews, but am pleased with the update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rlab,
We appreciate you taking the time to share your feedback on the WH-1000XM6 headphones!
We are very glad to hear that you are personally impressed with the quality increase over the previous generation and that you are pleased with the update.
Thank you for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Sony xm6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones love it… overall a good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinkailuD,
We are beyond pleased to hear that you are loving your new WH-1000XM6 headphones! There is nothing we enjoy more than knowing our customers are happy with their purchase. We hope you continue to enjoy the premium sound and industry-leading noise cancellation during all your listening sessions.
Thank you for choosing Sony to be your companion in sound.
Best regards,
Dominick
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best headphones that I have ever used!!! The Sound is amazing, I really recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gracev,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM6 headphones stand out as the best you've ever used and that you love the sound quality. Your recommendation means a great deal to us, and we're grateful for your support in sharing your positive experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great overall headphone
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product with gread sound and feel. Only thing i didn't like was how shallow the earcups are compared to a bose qc ultra.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ColtonD,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the great sound and feel of the WH1000XM6 headphones. Your feedback about the earcup depth is valuable, and we appreciate you sharing your perspective as it helps us continue to enhance our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Really Great Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is just awesome. I like the controls the app gives you, but out of the box these sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lostin,
We are elated to hear that the sound quality of your WH-1000XM6 has blown you away right from the first listen!
Our engineers worked tirelessly to ensure these headphones provide an awesome signature sound straight out of the box, but we are so glad you are also exploring the Sony | Headphones Connect app. The app is the perfect way to truly personalize your experience, whether you're fine-tuning the Equalizer to your specific taste or optimizing the industry-leading Noise Canceling for your environment. It’s great to know that the combination of our hardware and software is hitting all the right notes for you.
Thank you for choosing Sony and for allowing us to be the soundtrack to your day.
Best regards,
Dominick
- Pros mentioned:Sound quality
Worth the upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony mx5 before and I loved them. I was hesitant to upgrade to the mx6 because of the price tag but after having them for a week now, I’m glad I did. The noise canceling and quality of sound are on a whole other level compare to previous generations. Definitely worth it
I would recommend this to a friend - Pros mentioned:Sound quality
Just as I remember but way better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel on the plane to block out the noice and the sound is great. Love the touch controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackSpruce!
Thank you so much for your feedback! We are immensely pleased to hear that the WH-1000XM6 headphones made your travels more comfortable and that you love the touch controls.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great love them! Very please with the sound cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Laura,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH-1000XM6 headphones and are enjoying the noise cancellation feature. It’s wonderful to know they’re providing the immersive experience you were looking for. We appreciate your support and are always here to assist.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony M6 Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. The sound qualify is great I just can’t answer calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoeL,
It is fantastic to know that you are loving the sound quality of your new WH-1000XM6 headphones!
We are sorry to hear you have been having trouble answering calls, but we would be happy to help you get that sorted. To receive a call, please tap the touch sensor control panel twice quickly—with an interval of about 0.4 seconds—when you hear the ring tone.
If you are not hearing the ring tone, please refer to this helpful troubleshooting guide to resolve the issue: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856858.html
Thank you for making Sony part of your day!
Regards,
Dominick
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. Sound is superb and thr ease of use make it an amazing product, great price too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoniS,
We’re thrilled to hear you’re enjoying your WH-1000XM5s! It’s great to know that the superb sound quality and ease of use have made them the best headphones you've owned. Thanks for choosing Sony.
Best regards,
Eliab
Sony 1000XM6
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are aesthetically pleasing to look at and sound amazing. I recently lost a pair of headphones in Tokyo and needed a replacement quick. I did allot of research on Youtube and the XM6’s were highly regarded, which made my decision allot easier. These feel great on my head and over my ears. The noise cancelling function on these headlhones is excellent for the type of environments I’m engaged in. I’m sfill learning about the XM6’s functionality, but for now I’m really happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoshuaC!
We are so glad that the WH-1000XM6 could step in as a worthy replacement after your trip to Tokyo! It’s great to hear that all that research paid off and that you're finding them both aesthetically pleasing and comfortable for long-term wear.
The improved noise cancellation is a big part of what makes this generation special, so we're thrilled it's helping you stay focused in your daily environments. Since you're still exploring all the new features, you’re in for a treat as you discover how the enhanced AI processing adapts to your surroundings even better than before. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great sound and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been on an intense search for the perfect headphones and I've found them. I compared it to other brands and this one stood out. Sony really nailed it overall
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, Ulisses!
We are so glad to hear your intense search brought you to the WH-1000XM6 and that they stood out against the rest. We put a lot of work into balancing studio-quality sound precision with our most advanced QN3 noise-canceling processor yet, so knowing they hit the perfect mark for you is the ultimate win. It is awesome to know we nailed it for your setup!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
GREATEST NOISE-CANCELING HEADPHONES EVER!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't ask for better noise-canceling headphones! The noise-canceling is such art, and even the built-in 360 Cinematic audio is actually off the hook! I highly recommend this to people that are sensitive to noises, and to help those to relax!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankMignona, thank you so much for your amazing feedback! We're elated to hear that the noise cancelling on the Sony - WH1000XM6 has made such a powerful impression, it truly is a blend of technology and art. It's great to know that the 360 Reality Audio also delivered that immersive experience you were hoping for. And we're really glad these headphones are helping you relax and find peace in noisy environments. Thank you for choosing Sony! Regards, -Dominick
- Pros mentioned:Sound quality
Definetly a Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on these headphones is really good. On my last flight I couldn't get them connected to my AirFly pro before the trip so I put my Airpod Pro's in and covered my ears with these. I could watch my film and actually hear what was being said over jet noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimb,
We're thrilled to hear that the WH-1000XM6 headphones helped you enjoy your flight! It's fantastic that you found the noise cancellation effective enough to let you hear your film clearly, even over loud jet noise. Thanks for choosing Sony.
Best regards,
Eliab