Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 716 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Affordable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony wireless headphones are extremely affordable and they sound good for the price range.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony make some of the best sound equipment around... And for the price this is quality material

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these for my daughter . she says it works well with her PS 4 and all of her blue tooth android devices . we recommend these Sony headphones to everybody .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones for the price I paid. Easy to use, good sound and the convenience of wireless

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace other Sony headphones that broke(thanks kids). These have been a solid replacement. They work and sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Affordable comfort

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special but comfortable at a reasonable price range is good and battery life is not bad

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not the best around, but a good pair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are somewhat uncomfortable. The sound quality is good, though. What I’m most disappointed about these headphones is that there is no option to use the headphones with a wire when something doesn’t pair with Bluetooth. These are exclusively used for Bluetooth devices only. This means that I now carry around two pairs of headphones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Sound for the Price

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first pair of wireless over-the-ear headphones. I just wanted to put that out there to put perspective on my review. I love these headphones. They're not perfect, and there are a few things to note which detracted from the rating, but nothing that shouldn't stop anyone from purchasing this when looking for an affordable, quality pair of headphones. First off, I have smaller ears. These cover a majority of my earlobe, but I found that the headphones still got the lower part of my earlobes.My lobes definitely started hurting after about a half an hour to an hour's use. With regards to sound, I was pleasantly surprised that this set has more base than its size would have led me to believe. Not surprising though, as I've heard that Sony tends to try to push the bass on most of its products. Overall, the headphones have good mids and lows, but some of the highs are a bit lost. This also is not surprising given the headset's size, as it prevents them from clipping or overloading. This set does not come with a 3 mm port meaning that, once the battery dies, it needs to be plugged in before it could be used again. I didn't think this would be important to me before I got this pair. However, given how much I love to use these headphones for almost everything, I can see the benefits now. Although, this is not an indication on battery life. So far, I've been able to use the set for hours on end without worrying about battery life yet, only charging them overnight when I'm turning in. I haven't had a change to try the NFC functionality yet since my old smartphone died and I had to replace it with a model that doesn't offer NFC anymore. The last thing that I experienced which annoyed me was it's headset functionality: I connected my headphones to my laptop to listen to music and realized that they are supposed to allow for hands-free communication, so I tried configuring my system to use them through Skype (Windows 10). I tried setting the headset up in Skype's settings only to have Skype crash and all audio go dead. I turned off the headset and audio was restored, but I was never able to get the headset to work with Skype. Another thing to note about this is that I was using the last version of Skype were it was a program, rather than an Windows Store app; not sure if this has anything to do with anything. This issue was not so much for me to seriously drop the rating of the set; just overall annoying. In closing, I do love the sound I get from this set for the price, but I would say that I'm definitely getting more for what I would have that the price would afford.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Comfort
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Everyday Walk Abouts

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right off I like the comfortable light weight fit, the controls are well placed and easily accessible (a pet peeve of mine with other headphones/buds). The headphones remain connected to my office computer, which is in a far corner of home, as I move about the house. Gets sketchy at the extreme far side of the house. Excellent range. Could see myself (maybe) vacuuming working around the house or in my garage/shop. Or for that matter hitting some golf balls in the front yard or trips to the gym. - Bluetooth 4.2 - Up to 20 hours - NFC connectivity - Hands Free Calls and Voice Assistant - 20 Hz–20,000 Hz (44.1 kHz Sampling) Not a big fan of earbuds so the Sony Headset is a nice alternative for me. Sound Quality. Have listened to a wide range of music genres and find that the set performs better with some genres over others, could possibly be my ears and taste. Jazz sounded fuller than say an older rock song. Sound is clear, bass not on the heavy side and again had better response with various music types. There was a hint of midrange distortions at different sound levels. Bottom-Line, for a lightweight headset they preform good and if like me you are not a great fan of earbuds you may find what you are looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very light and great sound quality. the item had no problem linking up with other devices for sound connections. would recommend for both sound and price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding HPs w/better range than expected!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset because I was tired of dealing with cords. Little did I realize what I was missing with food quality headphones. Never going back!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding Headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are like no other. I really can’t explain the unbelievable sound. Excellent sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought these for a our flight across the country and she loves them. They are great at noise canceling and the sound quality is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a gift for my fiancé & I got a deal on them too!! He loves them & hasn’t had any issues with them and the batterie life stays too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im using them for music so it does the job well. Rather plug in than keep charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product for the value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Quality of sound is great. It doesn't completely cancel the noise around you unless you have the volume set higher. Overall, I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair of headphones I purchased. Originally purchased for my son, I ended up buying a pair for myself! Great price, quality and sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bluetooth proficiency

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. I went through several pair of headphones. But none can come closw to these. These can give the average 200.00 pair a run for it's money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought about buying this product, great price and way affordable than other name brand headphones.. definitely recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great noise canceling headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these witreless headphones to use with my tv and iPhone. Love that they were easy to connect and didn’t have to charge them after every use.

    I would recommend this to a friend