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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 716 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very nice quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality for cheaper headphones. Very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Son loves Heaphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Headphobes for my son and we love the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very ligt head phones i realy recomded it nice set

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item for the price. Uncle loves the item.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love these headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound and call quality of these headphones they are worth buying In my opinion

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice in Quiet Environment

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have NO noise cancelling function. The only place I can use these is at home and the library. I have not been able to use them outside. Outside noise drowns out the sounds. Worthless on a plane. Good price, for simple wireless earphones.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Product worked but not loud enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product worked in the sense that others in the room could not hear the television. However, for the person wearing the headphones and listening to the television, the volume was not very loud. We ended up returning it, not sure what else is available.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH-CH500 Wireless On-Ear Headphones - Black

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent cost benefit, easy to use, good with, good finish, I recommend.Top!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the best great Ear headphones i love great price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but shape is a bit odd when you put on.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Sony Wireless Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Wireless Headphones are great to have around and avoid being tied down by cables

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have a little larger ear covers, but good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great set of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything I was looking for. got them for an upcoming trip. great sound with little outside airplane noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent headphone really like the base and I can actually hear also all the instruments love ot

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones just as much as other brands and a fraction of the price. Good sound also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Sounds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, great sound, easy to use. Sony always made nice head phones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another quality Sony product! #RECOMMENDED!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time fan of over the ear headphones I've seen more and more of the in-ear headphones which I absolutely will not use in many cases. This results from having a plastic overlay coming off inside my year one Christmas that I was barely able to retrieve and made me think I was going to have to go to the emergency room. Since then I've decided to primarily use over the ear headphones. Working at a job in corporate America too it is always better that people can plainly see your headphones (and not disturb you) which is another reason I prefer over the ear headphones. I have a quality pair of wired headphones (super cheap) but had decided after starting a new job it was time to go wireless and that is when the Sony WH-CH500 was releasing so I figured, why not give them a try? I have always been a fan of Sony headphones going back to the 80's and figured that this would probably be a quality product. I was not wrong. After receiving the headphones I immediately tried them on. They are light and very, very comfortable, almost as if you are not wearing anything at all on your head. And of course being totally wireless means that there's nothing to break that illusion that you're not wearing any headphones. I then went to charging these up and came back later when they were fully charged to pair them to my iPhone 6 Plus. They paired with no problem and I could immediately begin listening to Spotify or anything else I desired. I cranked up the volume and was impressed with just how much clarity these headphones had, even in the bass area. Sure they weren't thumping but the bass was sufficient and likely may only be missed if you listen to seriously heavy bass music like old school rap. I did a little searching and found the Sony app called "Music Center" which allowed me to use some music tuning equalizer wise and that is nice but the app is most certainly optional. I have only been at my job for two weeks and not really been using these headphones a lot so I cannot speak to any sort of battery life but I believe Sony when they say they get about 20 hours of battery life on a single charge. My guess is, from experience, it's more likely about 15 or 16 hours worth of use but that still is pretty good and means I will likely only have to charge these headphones about one time each work week. These also work well using on calls and this is a major reason I wanted these as well, on my previous wired headphones I'd not hear any alert that I had an incoming call on my cell, only a visual indicator and if I wasn't looking at my phone then I'd miss the call. Now I can be listening to talk radio or a tune and I will hear an incoming call tone and have the choice to ignore it or answer it. This is a huge deal for me and one thing I love about these headphones. All in all, these are quality, lightweight, very comfortable, completely wireless over the ear headphones that will work for whatever music, audio book, etc as well as allow you to take phone calls. And most importantly, if you work in a cubicle the visual indicator of "leave me alone, I'm busy" is readily apparent with these headphones. I'd highly recommend these to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I like it a lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good sound for price just not a lot of bass, oh well you need to drop half a rack for real bass!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Excellent sounds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I enjoy listening music and having our wireless headphone works so well with us

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing. Glad I got this for my son. He loves them and the price was good

    I would recommend this to a friend