Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 716 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones. They have great sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice bass

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, just what I need in a pair of headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are better than expected, considering the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sounding headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding and reliable headphones! Excellent buy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome and have great sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fits to snug

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, however after a while of use they hurt my ears. For walking purposes it's okay as I don't notice the snug fit but walking around the house listening to music and cleaning it's a little uncomfortable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value for money!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is areal value for money. I am not a super crazy about sound quality n all but I use it for watching shows at night without disturbing other family members and it does a pretty good job with that

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of this headphone. Worth of buying..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Coool

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo great for the price tag for a kids head phones

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headsets for a beginner... durable and easy..

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    clear sounding, lightweight

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH500 Wireless Headphones are the over the ear for those that don’t really care for the earbud type. They are lightweight and look and sound good, they were reasonably priced. As for the sound which is what you look for in headphones or earbuds, in a few words they sound good. I wouldn’t describe them as overly packed with bass, but for those of us that aren’t looking for booming headphones these have a controlled, rich sound. Music listening comes through as clear sounding without distortion, podcasts and voice centric programs are pleasant. The band on the headphones provide a decent adjustment range, although my big head pushed them to the max. At first these over the ear headphones were not the most comfortable, however with some adjustment they became less noticeable. Each of the over the ear speakers rotate for easy packing (although they do not come with a case) and are fairly lightweight at about 5 ounces. I wouldn’t classify these as noise cancelling, although the ear cups do by nature prevent some ambient noise from seeping into your listening experience. All the controls are located on the right headphone, with a Power/pair/pause/answer button and a rocker style Volume Up/Down, track back/forward button. As with most headphones, earbuds or speakers a playback application with tone control/EQ function really allows you to fine tune how the playback of how your media sounds. Interestingly enough these do not seem to be compatible with Sony’s Headphones Connect or Music Center iOS apps which provide those functions. The headphones also allow you to take phone calls if you are using a mobile phone as the connected device. I briefly tested the phone call functionality and it was clear and the person on the other end of the call said I sounded clear. Considering the microphone is located on the side of right headphones it is amazing how well they work during a phone call (this was in a quiet situation, not sure how they would do with much ambient background noise). The rechargeable battery is rated for 20 hours, have not had to charge them as of yet and am almost have used them for that long. Overall these a quality over the ear headphones, that provide easy pairing and sound on par with some wired headphone and better than most earbuds. I do wish the Sony apps were able to control some of the tonal settings. Pros: - Lightweight - Clear and rich sounding - Phone call functionality - Easily connected - Long battery life Cons: - Not compatible with Sony’s own Headphone or Speaker apps - Takes time to adjust fit - Build seems flimsy, but they do not look cheap

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Solves a noise issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product because with multiple electronics in the home the headphones solves noise issues and sensory overload for the people in the home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones for remote learners!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this headset for my kindergartener and she loves it. Perfect for Zoom / Meetup / Teams calls, and generally cuts down on audio distractions for the whole family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great set

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to try and I was not disappointed. I listen to a lot of audio books and these work out great. They get a little uncomfortable after about 90 minutes of wearing them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    These headphones are amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could tell you more but I bought these for my PS4 and PS4 doesn't support bluetooth headphones so I have yet to find a use for them, but I will one day and I am sure they will be amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use and connect

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were easy to use and easy to connect to devices, although I was hoping the level of comport could be higher for a long duration use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    you get what you pay for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wanted bluetooth headset to watch TV and these were recommended by the sales person. The sound quality was fine but the comfort was definitely not there. Felt like no padding and I returned them next day. Ended up purchasing a brand MEE that was actually made for TV watching. You will find these in the TV section, not in the head phone section and they are amazing. For $100 you get 20 hours of playing time for every one charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great items

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the items I purchased from Best Buy are all useful and in great con-dition up to this writing. Start from HP laptop, going down to the two(2) tablets and other devices are all great shapes. I still planning to buy another items after this very busy days of mine.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    The headphones are ok..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones will make sure you know you are wearing them. They are not the most comfortable. The volume control, need some upgrades...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound quality!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were bought on sale and have been nothing but great headphones for the gym. They have lasted me a whole week with no charging. I never have to worry if there going to drop on me or disconnect. All around great product. Sony never disappoints

    I would recommend this to a friend