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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 716 reviews
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the fit over my ears also wasn’t loud enough.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Basic headphones with added features

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and nothing fancy headphones. It has Bluetooth and NFC to pair with the audio device. The battery lasts all day on a single charge. No headphone jack to connect with wires. It is very compact and light weight. It doesn't have noise cancelling, but decent enough to block some outside noise. An added feature is that you can use these headphones to answer your calls directly when paired. It has clear sound and the other person was able to hear without any distortion. There is no special apps required to set this up. All the buttons to control are on the headphone itself. I would definitely recommend this to anyone looking for a decent headphones and doesn't want to spend a fortune.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headset but the battery runs down if left off the recharger I dont use it daily so this may be my fault

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones for beginners!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my wife, she likes them. Used them on planes and at night to drift off onto the Dark Side of the Moon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints received from my daughter. Purchased for my daughter who had noisy neighbors preventing her from concentrating on finals.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent cheap headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these headphones get the job done. All other headphones are expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones not too expensive only problem is the voice telling you when it's paired is very low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality, Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased these for my husband to use with his cell phone. The are super easy to connect and he loves them. You do need to fully charge them prior to the first time using them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Volume
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Sound Quality!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! They were easy to pair with mt iPhone. They are lightweight and very comfortable to wear. The sound quality is excellent. I can't listen to them with the volume turned all the way up - it's too loud. I can't say I've ever had that before. What I really like is that can lay around and talk on my phone with them on and be comfortable. My phone has an issue with sound quality when I am laying down and trying to talk. I had an hour conversation yesterday and my cousin had no idea I had been laying down the whole time. She always can tell because it sounds like I am in a tunnel. Well - no more!! I would definitely recommend these Sony headphones!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Headphones for the car/plane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our kids love these headphones. They worked out great for our trip. No issues charging them or getting them connected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product, mildly ovrerpriced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are a an overall good product. I feel like the price point is a bit high but would still buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    headphones for the price met my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iwanted noise cancelling headphones with bluetooth at a non-deluxe price, The clerk was immediately helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Weight
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Sony quality, average headphone.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So another wireless headset in a sea of endless variations. Before getting into the details, you should first set the proper expectations - this is a $80 headset that is designed to compact. In that range, there are going to be similarities to with all the competition in terms of feature set - bluetooth, NFC, battery life etc. With that in mind lets review the core functions and features - Weight and fit - compact and lightweight. Speakers rotate for a better fit and carrying. I have small ears and the foam “cups” on the speakers do not cover the entire ear. While this was not an issue of me , I can see some people with larger ears and/or used to something that completely covering the ears may have pause. Keep in mind this is made to be compact but I think Sony could make the ear cover a bit larger. Sound - Average. I did not find the bass to be that rich and overall sound was just okay. Phone clarity was good and the microphone seemed to work okay. Construction - I saw some reviews that stated the headset had a cheap feel to it. I disagree. While all plastic and lightweight, the overall construction is solid. Features - Bluetooth, NFC etc blah, blah - the same as everyone else. What I did like is the feature to hold the play button to activate Google Assistant ( it works with Siri as well.) Overall, this is an average headset that is a an average value. I did have an issue with connecting it to my Surface Pro 4 to use a VOIP application, I never could get it to work. This is probably related to the software I am using but thought it worth mentioning. I doubt many will buy this type of headset for phone communication only so this should not be an issue. So the question is it worth the money? Yes, as long as you understand that there are a series of tradeoffs to make this relatively compact. They are not small enough for jogging but not large enough to provide the rich sounds of some of the more expensive headsets. This is designed to be right in between the two ends of the spectrum. As I stated in the beginning of this review, set the proper expectations. One factor to always consider with any Sony product is the long history of overall quality. If you had two headsets at the same price but one was a Sony, I would pick the Sony because of the proven track record.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound but uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really have very good sound and price, but somewhat uncomfortable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband use them with his phone. Good quality and I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    a little disappointed in the product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have decent sound but are uncomfortable to wear!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ears are paining after 1 hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product mentioned as Over the ear phone in Title and product description. It's On the ear headphone. i tried to watch movie using headphone, after 1 hour i got ear pain. Not suitable if you are going to use more than 1 hour. Pros: Sound quality is good Cons: Ear pain if you use more than 1 hour

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lenin, thank you for taking the time to let us know your feedback about the headphones. We'll have your feedback forwarded to the relevant department as we always looking to make Sony better. With regards to the issue you have, we recommend checking the link below for details:
      https://www.sony.com/electronics/support/articles/00015243

      Regards,
      -Erin sony_US

  • Rated 5 out of 5 stars

    Phenomenal Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these all the time around the house. When I am cooking or cleaning or just lounging. Only thing I wish they folded up for easy traveling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony headser

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful outside too. A bit cheap but works very well. Connect every time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV head-set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has a crackling noise each time I use it...not the entire time, just for a few minutes.

    I would recommend this to a friend